Paste of PNG files fail in Evernote/Mac app, work in Evernote on Safari/Mac, Edge/Windows

[Don0819 37]

Title says it all. I selected an article with images in it, which apparently were PNG files. When I paste them into a new note in Evernote app on Mac, they have a gray bar and say "Unable to render image in this format.". The same paste works fine on the web at evernote.com via Safari on Mac or Edge on Windows. Please fix this!

UPDATE: Paste of JPG files fails too in the Mac App. What is going on? It's certainly not that they are too large.

UPDATE 2: Fails in Windows 11 Evernote app as well.

Version: 10.44.8-mac-ddl-public (3632)
Editor: v156.1.19058
Service: v1.57.3

[PinkElephant 8,104]

Does the file behave normally if you save it from the note to the local drive, and open it there ?

[Don0819 37]

Yes it does.

[PinkElephant 8,104]

OK, then the file itself is not damaged, it just don’t show correctly.

You can try to reach support (subscribers feature). 

Or you can try to uninstall and reinstall the EN client. To make sure all parts are removed use the app AppCleaner to uninstall, and check all program parts to be removed together with the app itself. When you reinstall, use the direct download, not the version from the AppStore.

[Don0819 37]

Thanks @PinkElephant, I am doubtful that will help. I went over to a Windows laptop, and installed the Evernote app from the Win Store - first time it was ever on that laptop. Then I tried pasting the same article, and it fails there too. And it's not just one article, it's anything I have tried today - JPG and PNG files.

[Don0819 37]

If you go to this site for Apple news, go into Reading view on Safari (View/Show Reader), Cmd-A to select all, Cmd-C to copy, go to Evernote App, do Ctrl-N for new note, Ctrl-V to paste - the one image here also needs up being unable to load:

https://www.macrumors.com/2022/09/08/iphone-14-pro-geekbench-score/ 

PS - I just tried NOT in reading mode, copying the picture and some text and pasting it, fails again. I also tried highlighting and copy the image and some text using Chrome on my Mac, and it also fails, so it's mot a Reading View or Safari issue. Also - if I paste into the web site Evernote, it shows up fine in Evernote app. But the ones that fail in the App, look fine on the web!

[Don0819 37]

Update: As of today, it's working fine. I went back and tried specific pages that failed yesterday too. Must have been a server-side issue.

[nemi 1]

Same issue suddenly after version update. Can't render screenshots copied into notes (.png file format). This is pretty much a deal killer for me. I'm downloading OneNote.

 

[PinkElephant 8,104]

Do you use the AppStore version, or the direct install ?

[nemi 1]

i think direct install. how can i tell? which works better?

 

[PinkElephant 8,104]

If you look up the "About Evernote" window, this is how a direct install is looking:

[nemi 1]

here 's what i got:

[PinkElephant 8,104]

You run a version 7 releases outdated. Current is 10.52. I think you should first update.

[Inetgate 0]

I encountered similar issue.

My evernote versions is as below:

10.57.10-mac-mas-public (459878)
エディタ: v169.1.20965
サービス: v1.68.5
© 2019 - 2023 Evernote Corporation. All rights reserved

 

It said that "画像を描写できませんでした" mean "failed to render image".

[Peggy O 7]

I still have this problem too.  I am on a Mac (Big Sur) and have the latest version of EN....anyone else having this issue?

 

[PinkElephant 8,104]

No issues (beside that sharing is off since some updates). How exactly do you move the picture files ?

[johnarush 0]

Me as well. PNGs pasted into notes on desktop computer. PNGs not syncing to web-based version of evernote, nor my iphone, nor partner's device when I share the note.

 

here is build:

[PinkElephant 8,104]

How did you paste the PNG ? 

From which source ?

Was it a single PNG, a group of them or a mix of pictures and text ?

[johnarush 0]

I figured it out: it was net IT security protocol pushed out to my work computer from my employer. Doesn't allow uploading of screen grabs from work PC to EN. I found a work around by logging into web version on this same PC and I am able to paste PNGs here and then they populate through to desktop client and iphone. Thx!

 

edit - as of Feb 2024 can now update PNG and JPG from any machine across accounts and desktop app to online, but I am not sure if was IT change at my office or change to EN. Inconsistent behavior.

Edited February 26 by johnarush
Updated info

[sasaezme 0]

The Evernote image paste saga seems like a head-scratcher. PNG and JPG both playing hard to get, even in Windows 11 – wild! Gray bars and "Unable to render" messages? No bueno.

Before pasting, maybe try to compress image? Sometimes it does wonders for these digital quirks! A quick pre-paste compression might be the tech equivalent of a magic wand.