Pro-rated price mistake when upgrading from Plus to Personal

[Mihkel 4]

Hi! Looking for input to see if it's just me, and maybe this will be useful for the EN team to avoid the same thing with other users.

After a few years of offers, I finally clicked on a link to upgrade from my Plus Subscription to a Personal with a 50% discount.

For my area, it's supposed to be 2.50€ per month for the first year (if billed annually), and then 59.99€ for the subsequent year.

But the "discount" transaction (pro-rated price) it's offering me right now for the first year is... over 200€? Must be a bug to do with upgrading from Plus, right?

 

Anyone see anything similar? Didn't find anything searching the forums right now.

[agsteele 3,057]

Open a ticket with Accounts or Billing.

Looks like that is 12x the monthly price.  I believe that you will, in due course, get a refund of the Plus subscription already paid pro-rata.

[Mihkel 4]

Thanks for the input! 

Since I saw this in advance, I did not knowingly make the error of purchasing the upgrade. This is for information and discussion purposes. I remember the situation being the same around 6 months ago, so I thought I'd let the community and EN know since it hadn't been fixed.

I've filed a support request, as well. I don't have access to more detailed support through my app (Plus account). 

[Mihkel 4]

Update for anyone in the same situation: it's very likely my issue was caused by the fact that I started my subscription while living in an area with a different currency from my current area. The code on the campaign landing page was having trouble handling both currencies (SEK and EUR) at the same time to compile my offer - hence the bloated figures on the "pro-rated" price. 

EN support were really quick to help - they made an exception and allowed me to cancel my current subscription back to Free with a refund. Then it was just a matter of resubscribing on the tier I wanted in the currency I wanted.

So basically watch out for geographical or VPN factors leading to currency conflicts. 😊