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Slow sync / No auto sync


Thepeel89
Go to solution Solved by PinkElephant,

Idea

So I’m having an issue with the app not always syncing automatically between my devices. I use an M1 iMac, iPhone 13 and iPad Pro 2021. All of them on their latest OS version, and Evernote on the most recent versions on all of them as well. Sometimes I will edit a note or add a task on my Mac, and hours later, I will open the app on my phone or iPad and the content I added hours ago is not there. I wait and nothing happens. I have to go into the app settings and manually click on « Sync Now » and after this, it’s all good.

What’s weird is it doesn’t always do this, but it happens often enough for it to be a major annoyance to me. This only started a few weeks ago, it didn’t do it before.

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From my experience the app tries to reach the server right when I open the EN app on my iOS devices. Usually new notes appear in a matter of seconds, from my feeling maybe a little faster in the notes list view than in the Home dashboard view. 

Instead of going to the sync now option in settings, you can go as well to the notes list, pull it down a little with a finger and let go. If there is anything to sync, a syncing wheel indicator will show, and the notes load.

You can check in the app settings in iOS settings whether background sync is active. If your network is on the shaky side, you can as well switch mobile data on. Even with background sync, iOS will not allow major syncing, because it tries to hold battery use down. So a short moment after opening the app remains to download new content from the server.

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  • Evernote Expert

No. But you may find that the sync on the phone will only take place once you have brought the app forward on the device.

Your description indicates that the desktop is sync-ing to the servers. So your can focus your efforts on working out what is needed to get the phone to sync with the cloud in a timely fashion.

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For me it takes up to a minute after opening the app on the iPhone or iPad until new notes created on other devices automatically show up. So either wait that time or tap on "Notes" in the first widget of the home screen and then pull down the notes list to update. That is the fastest way for manual syncing.

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  • Evernote Expert

That suggests that you are successfully sync-ing to the servers from the desktop app.

I suspect that the mobile apps need to be brought to the foreground before syncs take place. At least they take place more reliably when in the foreground.

 

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8 hours ago, PinkElephant said:

From my experience the app tries to reach the server right when I open the EN app on my iOS devices. Usually new notes appear in a matter of seconds, from my feeling maybe a little faster in the notes list view than in the Home dashboard view. 

Instead of going to the sync now option in settings, you can go as well to the notes list, pull it down a little with a finger and let go. If there is anything to sync, a syncing wheel indicator will show, and the notes load.

You can check in the app settings in iOS settings whether background sync is active. If your network is on the shaky side, you can as well switch mobile data on. Even with background sync, iOS will not allow major syncing, because it tries to hold battery use down. So a short moment after opening the app remains to download new content from the server.

Thanks that works for me. Background sync is active but yeah going to the notes list is much faster so I'll keep doing this for now and hope it syncs automatically faster after an update at some point!

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