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Slow sync / No auto sync


Thepeel89
Go to solution Solved by PinkElephant,

Idea

So I’m having an issue with the app not always syncing automatically between my devices. I use an M1 iMac, iPhone 13 and iPad Pro 2021. All of them on their latest OS version, and Evernote on the most recent versions on all of them as well. Sometimes I will edit a note or add a task on my Mac, and hours later, I will open the app on my phone or iPad and the content I added hours ago is not there. I wait and nothing happens. I have to go into the app settings and manually click on « Sync Now » and after this, it’s all good.

What’s weird is it doesn’t always do this, but it happens often enough for it to be a major annoyance to me. This only started a few weeks ago, it didn’t do it before.

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From my experience the app tries to reach the server right when I open the EN app on my iOS devices. Usually new notes appear in a matter of seconds, from my feeling maybe a little faster in the notes list view than in the Home dashboard view. 

Instead of going to the sync now option in settings, you can go as well to the notes list, pull it down a little with a finger and let go. If there is anything to sync, a syncing wheel indicator will show, and the notes load.

You can check in the app settings in iOS settings whether background sync is active. If your network is on the shaky side, you can as well switch mobile data on. Even with background sync, iOS will not allow major syncing, because it tries to hold battery use down. So a short moment after opening the app remains to download new content from the server.

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  • Evernote Expert

No. But you may find that the sync on the phone will only take place once you have brought the app forward on the device.

Your description indicates that the desktop is sync-ing to the servers. So your can focus your efforts on working out what is needed to get the phone to sync with the cloud in a timely fashion.

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For me it takes up to a minute after opening the app on the iPhone or iPad until new notes created on other devices automatically show up. So either wait that time or tap on "Notes" in the first widget of the home screen and then pull down the notes list to update. That is the fastest way for manual syncing.

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  • Evernote Expert

That suggests that you are successfully sync-ing to the servers from the desktop app.

I suspect that the mobile apps need to be brought to the foreground before syncs take place. At least they take place more reliably when in the foreground.

 

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8 hours ago, PinkElephant said:

From my experience the app tries to reach the server right when I open the EN app on my iOS devices. Usually new notes appear in a matter of seconds, from my feeling maybe a little faster in the notes list view than in the Home dashboard view. 

Instead of going to the sync now option in settings, you can go as well to the notes list, pull it down a little with a finger and let go. If there is anything to sync, a syncing wheel indicator will show, and the notes load.

You can check in the app settings in iOS settings whether background sync is active. If your network is on the shaky side, you can as well switch mobile data on. Even with background sync, iOS will not allow major syncing, because it tries to hold battery use down. So a short moment after opening the app remains to download new content from the server.

Thanks that works for me. Background sync is active but yeah going to the notes list is much faster so I'll keep doing this for now and hope it syncs automatically faster after an update at some point!

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I'm seeing the same thing. Sync on iOS is very slow and doesn't seem to happen automatically. Using the latest and greatest versions of EN everywhere.

As an example I have a note I updated Friday after noon (it's now Sunday), where I added a new task to the note on my Macbook. This note has still not been updated on my iPhone, and I've tried to both pull down the list of notes, and also go and force a sync under settings. It doesn't work, and the note still hasn't been updated. In fact, most of my tasks on my iPhone still haven't been updated, and have wrong due dates and more because I updated those on my Macbook Friday afternoon too.

As a user of tasks I can say that this is not a very good experience and kind of disturbs the workflow -- I simply cannot trust that my iPhone is up-to-date. It also impacts the iPhone widgets. They still show the not-up-to-date tasks.Which makes them rather useless 🤪

The web client of EN is up-to-date as well. It's the iPhone app that's stuck in the past 😂 

I fondly remember that sync'ing was much more reliable in the past.

EDIT: I've just deleted and re-isntalled Evernote on my iPhone, and now everything is up-to-date (which of course makes sense...)

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Syncing for me is fast and reliable on iOS.

If it doesn’t work, and forcing it doesn’t neither, you can try to log out and back in the iOS client.

If it doesn’t work, log out, switch the iPhone off, wait 10 sec, on again (Apple logo must show), open the client and log in again.

Usually the logout does the job, no need to uninstall.

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For me it's been much better lately. It now auto syncs within 10 to 15 seconds after opening the app. However, I completely stopped using the Evernote tasks feature because, even if the app syncs fast when I open it, it doesn't sync in the background even though I activated background refresh in iOS settings.

I did the test, I created a task named TEST on my Mac and set a reminder for 1 hour later. I made sure not to open the app on my phone, and even 2 hours later, the notification had not appeared on my phone. Sure enough, I then opened the app and 10 seconds later, the TEST task appeared, but I did not get the notification.

I did the same test with Things 3, my task manager of choice, and background sync was fast and seamless and I got the notification. For my notes, it doesn't matter, but for tasks, this is kind of a dealbreaker for me as the notifications are not reliable and I missed quite a few reminders because I didn't think to manually refresh by opening the app after creating them on my Mac.

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You will not (by accident or intention) tell us more about the setup you are using ?

Because otherwise what you post is plain useless, could even be for the old clients (would not be the first posting of that type).

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