Content deleted with password reset - hack?

[hoganista 0]

When the app required me to upgrade my account ( i have been using the free version) or to unsync devices, I observed one device in the list I did not recognize (an Android device, while I only have Apple). I removed the Android from my account, but the app advised the unsync had been unsuccessful. Evernote asked me to reset my password, which I did. When I accessed the app using the new password, ALL of my content is missing and the account has started over from scratch. I had been using this for several years and have significant personal information in my account. How can I recover it?

[PinkElephant 8,104]

You most likely made a mistake when resetting the password. Instead of entering your user name, you made a typo. One mistake, and instead of accessing your data, you create a new account - of course it is empty.

Log out, and make sure you enter the right user name this time.

About the foreign device:

https://help.evernote.com/hc/en-us/articles/115004395487

[Robjava 1]

I had exactly the same thing happen to me today. When I logged in after my password was reset there was no data.  I searched for somewhere to find help and guess what, no help without a premium subscription. Looks like black mail to me.  Please tell me I'm wrong, cos after this I will be getting a notebook and a pencil.

I have trusted this app cos I am 72 and have trouble remembering passwords and I have to record my blood pressure, all that data is gone. 

[PinkElephant 8,104]

You likely created a new account instead of logging in.

One typo in the user name, not checking the messages that follow, and you get a new account.

Quit, and on the next login make sure you type everything correctly.

[Robjava 1]

Dear Pink, Whilst I appreciate your input and indeed I am 72 years old and therefor, obviously, completely computer illiterate I fully understand that you might think I have not tried this every way since Monday. I can assure you this is not the problem, but considering your advice I have tried, several times more to log on with every email address that I might have used to create the account. still no luck.  the content is gone. To me this is testimony to how useless this app is.

[Robjava 1]

By the way, sitting here with a notebook and pencil, now if I can only remember some of the content deleted by Evernote.

[PinkElephant 8,104]

Your content is safely waiting for you on the server - unless you deleted your account yourself.

Since the forum is user 2 user, we can’t help you beside giving general advise. You can contact support as a guest. Choose „Account“ as ticket type, this should work without being logged in with a subscription.

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

 

Wish you good luck !

[Robjava 1]

Hi Pink,

My problem has been resolved, thanks to you and Eden. It seems that I used googlemail when I set up my Evernote account and of course as you pointed out, when I logged in with my asia-mail account there was nothing there.    I have now logged in using google and all is fine again.  Thank you so much for your help

and for restoring my faith in Evernote.

 

Robyn