Windows Client - Template Gallery hangs

[dblaace 0]

When I try to access the template gallery in the desktop client it hangs and the circle by the search box just spins. It works on my iphone.

I believe this is the error.

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6/11/2022 7:25:40 PM
Level:error TopicName:boron:WindowController Origin:Boron
boron:WindowController  [1170.999s] [template.network] fetch error:  GET public/content/bdf60c58-391f-4ceb-acbe-92a28231670d Error: Error: Missing expected parameter: authentication token
171
app://evernote/ce/ce-90b732e72b.js
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Here is the version info.

userId: User:***
username: ***
email: ***dblaace.net
subscriptionTier: BASIC
repackagedSubscriptionTier: FREE
locale: en-US
timezone: America/Chicago
authState: Authorized
pushNotificationsSupported: true
IPAddress: 97.99.170.244
OS: win
OSVersion: 10.0.19044
CPUType: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
CPUCount: 8
CPUSpeed: 3.392 GHz
DeviceID: 2762115679
RAM: 19.95550537109375 GB
diskAvailable: 147.75 GB
diskTotal: 223.03 GB
CEVersion: 149.0.18202
conduitVersion: 1.53.4
clientVersion: 10.38.3 ddl
nsyncEntities: Home,Tasks,Calendar,Gamification,LES-SavedSearch-Shortcut,LES-Resources-Upsync

currentNoteCount: 835
currentSharedNoteCount: NA
currentNotebookCount: 24
currentSpacesCount: 0
currentTasksCount: 0
currentTagsCount: 85
currentDatabaseSize: 1441247
electronVersion: 17.4.2

[gazumped 11,664]

On 6/12/2022 at 1:39 AM, dblaace said:

Error: Missing expected parameter: authentication token

? I'm no expert with these logs, but are you using a VPN / firewall / company network?

[dblaace 0]

No VPN, Home network, router. My iPhone works on the same network but not sure if it is using the same protocol app to authenticate.

[gazumped 11,664]

Hmmn.  Other auth problems can be due to free users exceeding the device limit,  or any user exceeding the note size or upload limits. (Although that's hard for a full subscriber to do!)  Best advice is to raise it with Support.

[jefito 5,589]

I see this as well, with the Windows client, just updated to version 10.39.6-win-ddl-public (3451), Editor: v150.2.18380, Service: v1.53.4

It works fine with the same free account, on the same machine, using the Windows client, version 10.38.3, and also on Android version 10.32.1 (non-free account)

[KingP 0]

I also have the same problem, however, Evernote support team seems that they are not going to fix the problem.... May I have any suggestion for that problem, thank you very much.

15/1/2024 11:18:26 am
Level:error Origin:Boron
uncaughtException NotFoundError: 6603d8c7-21bc-4447-a303-6e2c5106b58f: Callback not found for message for the action GetData, initial sender -1
    at ConduitMainIPC.handleResponse (C:\Program Files (x86)\Evernote\resources\app.asar\node_modules\en-conduit-electron-shared\dist\ConduitElectronIPC.js:263:27)
    at IpcMainImpl.<anonymous> (C:\Program Files (x86)\Evernote\resources\app.asar\node_modules\en-conduit-electron-shared\dist\ConduitElectronIPC.js:341:26)
    at IpcMainImpl.emit (node:events:513:28)
    at IpcMainImpl.emit (node:domain:489:12)
    at EventEmitter.<anonymous> (node:electron/js2c/browser_init:2:81053)
    at EventEmitter.emit (node:events:513:28)
    at EventEmitter.emit (node:domain:489:12)
    at emitter.emit (C:\Program Files (x86)\Evernote\resources\app.asar\node_modules\@sentry\electron\main\integrations\electron-breadcrumbs.js:119:20)
----------------------------------------------------------------------------------------
15/1/2024 11:19:23 am
Level:error TopicName:boron:WindowController Origin:Boron
boron:WindowController Access to fetch at 'https://logs.browser-intake-datadoghq.com/api/v2/logs?ddsource=browser&ddtags=sdk_version%3A4.25.0%2Cretry_count%3A31%2Cretry_after%3A0&dd-api-key=pub3565e35d01d4f9e0dfcb06bad0a97342&dd-evp-origin-version=4.25.0&dd-evp-origin=browser&dd-request-id=b3a837e0-ad58-4aba-a800-96317e5e0da6' from origin 'app://evernote' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
0
app://evernote/boronMain.html?isBobSSO=false#?hm=true&
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15/1/2024 11:19:23 am
Level:error TopicName:boron:WindowController Origin:Boron
boron:WindowController Access to XMLHttpRequest at 'https://logs.browser-intake-datadoghq.com/api/v2/logs?ddsource=browser&ddtags=sdk_version%3A4.25.0%2Cretry_count%3A31%2Cretry_after%3A0&dd-api-key=pub3565e35d01d4f9e0dfcb06bad0a97342&dd-evp-origin-version=4.25.0&dd-evp-origin=browser&dd-request-id=b3a837e0-ad58-4aba-a800-96317e5e0da6' from origin 'app://evernote' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
0
app://evernote/boronMain.html?isBobSSO=false#?hm=true&
----------------------------------------------------------------------------------------
15/1/2024 11:19:28 am
Level:error Origin:Conduit
conduit-electron-worker [["Unhandled error: Failed to fetch"]]
----------------------------------------------------------------------------------------
15/1/2024 11:19:28 am
Level:error TopicName:SyncManager Origin:Boron
SyncManager conduit-electron-worker [["activity threw an error","NSyncFlushActivity","Error: undefined: Failed to fetch\n    at v.handleErrorEvent (app://evernote/boronConduitWorker/586-56c3dbf197fe406f37fd.js:46:2055063)\n    at eventSrc.onerror (app://evernote/boronConduitWorker/586-56c3dbf197fe406f37fd.js:46:2050868)\n    at Y (app://evernote/boronConduitWorker/586-56c3dbf197fe406f37fd.js:46:3501941)\n    at W (app://evernote/boronConduitWorker/586-56c3dbf197fe406f37fd.js:46:3504267)\n    at app://evernote/boronConduitWorker/586-56c3dbf197fe406f37fd.js:46:3500964"]]
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[gazumped 11,664]

Hi.  Can you give us more information please?  What device / OS / Evernote version are you using,  and is this the installed or browser version - and if it is Evernote Web,  what browser are you using?  And have Support responded to you?  If not,  it's most likely because they're still very busy - they will get back to you.