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All content lost , required to generate a new password


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Hi,  I went to open Evernote this morning on my Android phone and I was required to enter my password.

I had to setup a new password , but once I got into my account it was entirely blank, everything has gone.

My account is still listing me as a user from Jan 2019, but everything is blank.  

Is this a bug?  Is there a way to recover all my notes?

Many thanks

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  • Level 5

A new password will not make an account go blank.

Since you tell you are still listed as the same user, since 2019 we can exclude the option that you created a new account by accident.

Which leads me to the conclusion that you should contact support:

Ticket type „account“ should work for all users.

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