Note does not save and data loss

[lucafanelli 1]

I have the Evernote version 10.32.2 run on a Samsung Galaxy A22, android 11.

Often I write a note, I try to save pushing the "check" button (upper left). It does not work. I repeat the operation without success. Then, if I close the app and reopen it, many data is loss.

This problem aggravated in the last months. 

I've tried to uninstall and install again the app, but nothing changed.

[PinkElephant 8,071]

Contact support ...

[lucafanelli 1]

Support is only provided to paid plans

[agsteele 2,941]

It certainly is. You can subscribe for one month and get support. But if you are a regular user then a Personal subscription costs not much more than a couple of takeway coffees from your favourite chain per month.

[lucafanelli 1]

I wouldn't disagree, but the thread topic isn't whether an Evernote subscription is worth or not, but if there is a solution to the problem I mentioned the forum's users want to share....

[PinkElephant 8,071]

If it is the only function that is not properly working on the phone, it probably has something to do with what the app does.

Just some wild guessing, you may try and see if things improve: 

Disable spell checking (creates a system load)

Disable Work Chat (in EN settings, personal settings)

Maybe there is more to disable, Samsung is known to pack devices with a lot of bloatware.

[lucafanelli 1]

8 hours ago, PinkElephant said:

If it is the only function that is not properly working on the phone, it probably has something to do with what the app does.

Just some wild guessing, you may try and see if things improve: 

Disable spell checking (creates a system load)

Disable Work Chat (in EN settings, personal settings)

Maybe there is more to disable, Samsung is known to pack devices with a lot of bloatware.

Thank you very much for the suggestions 

[Kristo 3]

I have the same problem on iPhone 13pro max. Today I was tried multiple times to save note but each time data was lost. I have a premium  subscription. I contacted the support but will need to wait for the answer. 

[PinkElephant 8,071]

iPhone 13 … Subforum for Android … find the mistake !

[Stanislas 0]

On 22.05.2022 at 21:36, lucafanelli said:

I have the Evernote version 10.32.2 run on a Samsung Galaxy A22, android 11.

Often I write a note, I try to save pushing the "check" button (upper left). It does not work. I repeat the operation without success. Then, if I close the app and reopen it, many data is loss.

This problem aggravated in the last months. 

I've tried to uninstall and install again the app, but nothing changed.

I had the same issue. Support team just told me to wait for a half a year. But since that nothing had changed. 

[Paddy Paddy 19]

I have the same exact problem. Not seeing any solutions in the forums.

[Alxa 478]

I am getting the same exact issues increasingly as well. Contacted support. As often they confirmed the problem without deeper diving. They assured they would be (quote) "honestly" working on a fix. Well that is the least. That gives me a doubtful feeling about all the other bugs and answers I got about the priority of bug fixing in general. I would never release unstable software that is actively known to me to risk loss of client's data. Still after 1.5 years no improvement in dev management. What a mess.

[PinkElephant 8,071]

Since you are so convinced you can do better, here is the link:

https://evernote.com/intl/de/careers

[Alxa 478]

PinkElephant: nice how easy your predictable reactions are triggered. I saw that coming 🤣 First get an Android than we could discuss our experiences on eye level. This is the Android forum and you have no first hand experience on what is going with this client.

[agsteele 2,941]

As ever these Android issues appear to be inconsistent. I have been using EN on Android in the previous and current versions. I find v10 significantly improved and improving. However in that time I've also had a couple of phone upgrades. That means my device specs are much improved too. My collection of notes is not the largest. Maybe the issue is connected to the number of notes so having fewer means I don't get issues that others get.

I also see more issues reported by users of Samsung phones. But since Samsung has the bulk of the market that may mean nothing.

So all I can say is that I don't share the experience of others.

[Alxa 478]

Update for 10.36: The data loss problem seems - for me - gone. But the save tick button not reacting or reacting after long time (sometimes almost a minute while device starts cooking) is still present. While that time EN is totally frozen. Raised a ticket on the save/back button problem (#3547007) and got the immediate answer, that it is a known issue devs are "working on earnestly". Unfortunately without a timeline so this newly introduced issue seems still unsolved. Is anyone here that could reproduce when this issue started? I think like all versions since 10.34+ might be affected. One could roll back than maybe. 🤷‍♂️

[agsteele 2,941]

8 minutes ago, Alxa said:

Is anyone here that could reproduce when this issue started?

No, works fine for me...🤔