Evernote Helper Found Causing MacOS to Crash

[FreddoB 2]

Hi All - 

Too often, but not daily, my Mac will crash and restart. I open the logs to see the cause and it reads: Evernote Helper. This has happened at least 10 times before I finally decided to write in here about it. T

Evernote information:
Evernote 10.36.4-mac-mas-public (459064)
Editor: v147.0.18080
Service: v1.52.2

Mac information:
System Version: macOS 11.6.5 (20G527)
Kernel Version: Darwin 20.6.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 9 minutes

Please let me know if anyone else is getting this and what I can do. Thank you!

All the best - Fred

 

[PinkElephant 8,112]

Any reason why your are not on the latest MacOS ?

I can’t duplicate your experience, since I am running MacOS 12.

If it crashes, it usually means the install has a problem. I would completely uninstall the app, using an uninstaller like AppCleaner making sure everything is deleted. Then restart the Mac, and install again using the direct install, not the AppStore version.

This should solve it if it happens because of the installation.

If it repeats itself after that, it is likely that there is an interaction with other code. In this case contact EN support, attaching the activity log and if possible the Macs crash report.

[FreddoB 2]

Hi and thank you!

I installed and ran EN through the AppCleaner and then downloaded EN 10.37.3 and installed it. We'll wait and see how things go from here.

The reason I'm not running the latest macos on this machine is it is a work laptop and they typically roll out upgrades so I just sit tight and wait.

Hopefully, the new installation will do the trick. If it errors, as you suggested, I'll post more information.

All the best - Fred