From Evernote Personal to Professional

[Kyx 2]

The concern is I already upgraded since March 31, 2022 to Evernote Professional from Evernote Personal, but now my Evernote account pop-up the word 'UPGRADE' to use multiple devices and other features etc... So when I look to my account it says Its a FREE plan account. So since it's a small amount I click Upgrade to finished this dilemma but it says 'YOU ALREADY SUBSCRIBE TO EVERNOTE PROFESSIONAL AND  YOUR RENEWAL IS ON APRIL 30, 2022.' Anybody can help me? Thank you.

[PinkElephant 8,846]

Contact support, ticket type billing. This is available even if your account was wrongfully set back to Free:

https://help.evernote.com/hc/en-us/requests/new

[agsteele 3,061]

I can see the screen shots say that you paid via Google Pay. If that is correct you can also ask Google for help.

[gazumped 12,078]

And.  Try restarting the app / powering your device off and on again - you may just need to jump-start your subscription status.

[Kyx 2]

Hi Gazummped, Thank you for your inputs but Tried so many times to restart and uninstall and install its the same banana. sigh... Never experience the features of Evernote Professional waste of 1 month subscription. 😞

[PinkElephant 8,846]

Well, support is there to sort things out for you. Maybe they were a few days off for Easter holidays …

[Kyx 2]

Thank you guys for the support. Problem solved by Evernote Technical Support Team.