How does insert Google Drive work?

[DaJoLo 15]

Hi all

I tried the Google Drive insert in a a note the other day (desktop version using teh + button). Nothing happens! A window opens and then closes!  I looked ths up in Help but all it says it on first use user will be asked to authenticate. This did not, and does not, happen.

S, does not seem to work.

Any advice?

Thanks for readin

[gazumped 12,223]

1 hour ago, DaJoLo said:

Any advice?

Tell us what device / OS / Evernote version you're using.  Do you have a Google Drive account?

[agsteele 3,075]

And have you connected Google Drive you your Evernote account?

[DaJoLo 15]

Hi there

Thanks for replies.

I am using desktop evernote version 10.34.4 on W10.

Yes I have a Drive account

Google Drive is a connected service listed in Account > Connected services - but I am not sure if there is something else I need to do. 

Tried disconnecting and then connectng again - sucessfully it would seem, but the insert window still closes after a few seconds wihtout showing any Drive files.

Thanks

 

 

 

[Ray Sidney-Smith 158]

On 4/15/2022 at 5:53 PM, DaJoLo said:

the insert window still closes after a few seconds wihtout showing any Drive files

@DaJoLo, good to meet you. Something like this window should appear. I wonder, do you have any malware/antivirus/security software running on your device? If so, make an exception to Evernote and/or Google Drive (which may require evernote.com and drive.google.com URI exceptions, not sure; that's a question for your security software vendor) and see if that doesn't allow the window to display.

[DaJoLo 15]

Hello Ray

Thanks for the advice. I have tried turning off both Windows Defender and the Firewall but that made no difference ... same effect. Windows opens for a short while, then closes. I am not sure  else to try. 

I am runing Drive Sync as well. Tried pausing that, but again no change.

I am pretty sure I have no other tools/apps on board hat might affect this action. 

???

🤔

[Ray Sidney-Smith 158]

Do you have an ad blocker built into your firewall, router, etc.? For example, my Firewalla edge security device has a built-in ad blocker.

The next step would be to update you 10.35 and see if with the update the issue goes away. 🤞🏼

[DaJoLo 15]

Thanks Ray

A mystery! Have tried everything I can think of: disabled virus checker, firewall, Google sync, turned off all chrome extensions

No ad blocker installed (don't use Edge anyway).

Also, I just connected Google Calendar and that does not work either! Just a blank calendar shows with no entries.

... the more I can't do this the more I want to!! 😳  Seriously, if you have any obvious suggestions please let me know, but this issue is probably not that important, just a handy feature (since I do nearly all my writing in Google Docs it could be useful to link that with some of the sources I am using in Evernote ...)

[gazumped 12,223]

34 minutes ago, DaJoLo said:

any obvious suggestions

- I think at this point,  the only recourse is Support!  Check these links out in case there's something obvious there,  but if not - https://help.evernote.com/hc/requests/new

Attach Google Drive files to notes

Add and remove Google accounts

[DaJoLo 15]

Thanks gazumped.

The Attach link was helpful thogh added to the puzzle. I never thought to add a GD file link to a note and try it that way.

Bizarrely, the link works fine! i.e. paste a GD file link into a note, click the link, the file opens.

But the Insert action still does not not display google drive contents as expected ... (which would be useful)

I have submitted a support ticket, #3504748.

Interestingly, as i said to Ray, the calendar didn't work either but I just tried adding the widget to the home page and now it works fine! Doesn't seem to pick up the Google to do list but that really isn't important to me ...

Thanks for suggestions.

[agsteele 3,075]

Do you have more than one calendar in your account? Our an empty default calendar? That would give the empty calendar issue.

[WBP 2]

Hi,

I was also having this issue on evernote desktop even though my google account was already linked to my evernote account.

In case helpful for anyone, what worked for me was to use 'insert from google drive' on my evernote mobile app (android in my case) which prompted me to sign in to my google account. This fixed the issue on the desktop.