“Penultimate unexpectedly quit”

[GlynJones 0]

I have been using Penultimate for several years across several iPads. I also use Evernote and they have always synched nicely.  Today, when I launched Penultimate the attached dialog box opened saying “penultimate unexpectedly quit”.  The buttons do not respond to input and after <2 seconds the app then shuts down.  I have relaunched the app, restarted the iPad, to get the same result.  When I log into Evernote IOS and Evernote Web my Penultimate folder is now empty as opposed to showing the 400 or so notes that I have accumulated over the years.  I am quite distressed because I have many sensitive notes that I need access to.
 

I am running IOS15.3.1. My apps are set to update automatically so running the most recent version of Evernote and penultimate.   Because I can’t launch the app I can’t access any logs.
 

Any suggestions?

[PinkElephant 8,103]

About the notes that had been there: Have you checked the Trash notebook yet ?

About the app, if uninstall / switch iPad off, and on again (Apple logo must show) / install does not do the job, you need to contact support.

[Idesjeux 0]

i get the same issue. Has this been resolved?

[TheBrent 0]

I have the same issue - has this got a fix - urgent help required please! Thanks in advance

 

[PinkElephant 8,103]

You find the answer above. You see as well that this is not a hot topic. There are several months between the posts in this thread.

If the above ideas don’t work, contact support.