Nasnl 0 Posted December 12, 2021 Share Posted December 12, 2021 I'm facing issue with my account details Link to comment
Nasnl 0 Posted December 12, 2021 Author Share Posted December 12, 2021 Please give me solution asap Link to comment
Level 5* gazumped 9,395 Posted December 15, 2021 Level 5* Share Posted December 15, 2021 Hi. This is a user 2 user forum supported by volunteers, so we don't exactly give return-of-email responses. If you're having an issue with your account, that's a Support - level query. I suggest you try them... Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps Link to comment
Level 5 PinkElephant 4,879 Posted December 15, 2021 Level 5 Share Posted December 15, 2021 @Nasnl Maybe you would be more successful if not posting a rare file format like SVG, and then being empty. Use simple words to describe your problem, and if you want to attach something, use a common format like jpg or png. Link to comment
Nasnl 0 Posted December 16, 2021 Author Share Posted December 16, 2021 Thanks @PinkElephant and @gazumpedfor your responses. @PinkElephantYou are completely right. The thing is... I never posted this (and would never post something so rudely and/or with an SVG attachment). So I expect my account to be compromised and the attachment to be suspicious. I did remove it from the post (because it is in my account I can access it) and advise anyone that has opened it to check their device. I have also updated passwords to prevent this from happening again. Link to comment
Level 5 PinkElephant 4,879 Posted December 16, 2021 Level 5 Share Posted December 16, 2021 Thanks for the feedback. I open unknown content on my iPad - which should properly isolate it from the surrounding. In this case I used a design program that will open SVG - probably not the usual way used for intrusion. These typically start with MS, followed by some nice sounding App name … In case you need it, here is a help document describing what to do: https://help.evernote.com/hc/en-us/articles/115004395487 Link to comment
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