Link to billing and support

[peterskouhus 8]

Can anyone provide me with a direct link to billing or support where I can submit a ticket?

Maybe I am stupid, but I cannot find a link anywhere that works.

When I click this: https://help.evernote.com/hc/en-us/requests/new

I am just logged out of the evernote/forum. Then when I log in it repeats itself over and over again.

To me it looks like Evernote are trying to make it difficult for their customers to contact them. 

 

[gazumped 10,692]

Hi.  The Forums here are (mainly) user-supported with Evernote staff monitoring threads.  It's better to use the Support channels to report issues or to feedback direct to Evernote.  For general payment issues see https://discussion.evernote.com/forums/topic/135456-how-to-submit-a-ticket-for-a-billingpayment-issue/ 

NB for iTunes payments please contact them direct.

Payments in India https://discussion.evernote.com/forums/topic/139232-issues-with-web-based-subscriptions-for-users-in-india/

 

[peterskouhus 8]

12 hours ago, gazumped said:

Hi.  The Forums here are (mainly) user-supported with Evernote staff monitoring threads.  It's better to use the Support channels to report issues or to feedback direct to Evernote.  For general payment issues see https://discussion.evernote.com/forums/topic/135456-how-to-submit-a-ticket-for-a-billingpayment-issue/ 

NB for iTunes payments please contact them direct.

Payments in India https://discussion.evernote.com/forums/topic/139232-issues-with-web-based-subscriptions-for-users-in-india/

 

I agee with you but when I click the link and try to what the post says I am logged out. Evernote may have a bug.

I have spent 30 min plus finding a way to contact them without any luck, that is why I try to ask her.

It's like Evernote are doing what they can to make it difficult to contact them...do you know of a direct link to a 'Contact us' page?

[PinkElephant 6,733]

You find a link at the bottom of any help document. Just open any, scroll to the end, click on contact support.

It is easy to find in a mobile client as well, settings, support.

For now you can use this link. You need to log into the help pages with your EN user:

https://help.evernote.com/hc/en-us/requests/new

[gazumped 10,692]

If you're having issues with the main help link,  try "continue as guest" which should be one of the options;  also (in case you weren't) use 'Billing & Payment' as a reason for your contact.

[peterskouhus 8]

Thank you for your help. It does not work, I cannot contact Evernote :-(...

I give up, Evernote gets my USD 20, but I will never use Evernote again. 

[gazumped 10,692]

30 minutes ago, peterskouhus said:

Thank you for your help. It does not work, I cannot contact Evernote :-(...

I give up, Evernote gets my USD 20, but I will never use Evernote again. 

Seems odd that you're unable to contact Support at all - have you tried Twitter?  @EvernoteHelps

[Mom2fourgifts71 0]

I have the SAME issue!! I have been a user of EN for over 10 years and I have a simple question, yet EN makes it so difficult to ask a simple question!!!!! I have clicked the links, logged on, and still clicking links, logging on...... NOTHING!!! I am THIS close to leaving EN for good!!!

[gazumped 10,692]

3 hours ago, Mom2fourgifts71 said:

I have the SAME issue!! I have been a user of EN for over 10 years and I have a simple question, yet EN makes it so difficult to ask a simple question!!!!! I have clicked the links, logged on, and still clicking links, logging on...... NOTHING!!! I am THIS close to leaving EN for good!!!

Hi.  We quoted half a dozen different options in this thread so far - which ones have you tried?  -And if you you'd like to share your query (without any specific details - this is a public forum) someone here can probably advise you further...

[peterskouhus 8]

5 minutes ago, gazumped said:

Hi.  We quoted half a dozen different options in this thread so far - which ones have you tried?  -And if you you'd like to share your query (without any specific details - this is a public forum) someone here can probably advise you further...

I have tried them all. I am giving up but will of course never use EN again.

[gazumped 10,692]

2 minutes ago, peterskouhus said:

I have tried them all. I am giving up but will of course never use EN again.

Hi.  My comment was aimed at the most recent query here,  but as with others I'm confused by the difficulty you've had in raising a support ticket - this is something I've done without any issues several times in recent years.  Of course you must take whatever action you deem best.  Best of luck however you decide to proceed. 

[peterskouhus 8]

12 minutes ago, gazumped said:

Hi.  My comment was aimed at the most recent query here,  but as with others I'm confused by the difficulty you've had in raising a support ticket - this is something I've done without any issues several times in recent years.  Of course you must take whatever action you deem best.  Best of luck however you decide to proceed. 

OK I understand. Can you give me 1 link that takes me to a page where I can submit a support request hen I will make a screen capture and show you want happens on my computer.

Lets try that and see if we can get to the bottom on this.

[agsteele 2,570]

I recently attempted to login to an entirely different website but with very similar results to what is being described here. Firefox and Chrome failed. Clearing cookies didn't work so I tried with Edge and was successful. Could this be a browser issue?

[gazumped 10,692]

1 hour ago, peterskouhus said:

Can you give me 1 link that takes me to a page where I can submit a support request

Not just one...  subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client).

As a fall-back,  if you do have an issue,  try messaging @Shane D. (hover over that link and click 'message' from the pop-up window).

In all of the above,  note @agsteele's comment about maybe there's a browser issue going on,  and it is a fairly major holiday period around the world,  so Evernote's responses might be a little delayed!

Best of luck...

 

[peterskouhus 8]

3 hours ago, gazumped said:

Not just one...  subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client).

As a fall-back,  if you do have an issue,  try messaging @Shane D. (hover over that link and click 'message' from the pop-up window).

In all of the above,  note @agsteele's comment about maybe there's a browser issue going on,  and it is a fairly major holiday period around the world,  so Evernote's responses might be a little delayed!

Best of luck...

 

This video shows what I experience....thank you for your help and Evernote...you may want to take a closer look at this or tell me what I am doing wrong.

[DTLow 5,728]

1 hour ago, peterskouhus said:

This video shows what I experience....thank you for your help and Evernote...you may want to take a closer look at this or tell me what I am doing wrong.

I flagged your post for the admins to look at   
Perhaps @Shane D.can step in

[Jon/t 786]

Try in a private browsing window or a fresh browser profile with no extensions and ad/tracking blocking removed.

It could be an extension messing with things.

I've found a umber of websites not work properly if ad/tracker blocking is activated.

Might be worth trying...