brentstafford 6 Posted November 28, 2021 Share Posted November 28, 2021 *** As of 2022-01-26 this problem appears to be now fixed across all platforms*** Hi there, using Evernote 10.25.6 on Mac. The "Find within note" function is essentially not working. When I search a keyword within a note, EV will find the keyword/term, but it will NOT advance the screen to the keyword/term in the note. Also, EV will list that there are multiple instances of the keyword/term found, however when you click the arrow to "find next" it will NOT advance the screen to the next instance. The feature is essentially useless. I have to manually scroll the screen through the entire note looking for the highlighted instances of the keyword/term. The problem also exists in the web version of EV. I have to use the web version and the browser's "find next" feature to get proper search function within a note. This is terribly arduous as I rely on the app as my main EV interface. "Finding" a search keyword/term means taking the user to the instance on the screen. Otherwise it's not much of a search function. Has anyone else had this issue? Is there a chance this could get fixed? Thanks b... Link to comment
brentstafford 6 Posted November 28, 2021 Author Share Posted November 28, 2021 Quick addition: I just checked the EV iPhone app 10.21 and the find within note is also note working. It does not take you to an instance of the found keyword/term. Incredible!!!Basically, my entire notes are useless if I can't easily search my notes and engage with the content. Please help. Link to comment
Level 5 PinkElephant 8,066 Posted November 28, 2021 Level 5 Share Posted November 28, 2021 Can’t reproduce this - when we are talking about text notes, not attachments. After a global search and picking a note with hits, all found Text is highlighted. You can easily navigate to these chunks. If you want more comfort, use the in-Note search. Then you can jump from highlight to highlight using the arrows in the search box. It is a known restriction that in tables scrolling will feel sticky. This is because the table jumps from cell to cell. In attachments you need to open the attachment and then search inside of it. How it behaves depends on the type of attachment and how the search index is build. With my „usual“ PDFs I get a preview of search hits and can navigate to them. Link to comment
brentstafford 6 Posted November 29, 2021 Author Share Posted November 29, 2021 Hi there, thanks for the response. Yes the problem is within a note search "Find within note". Note the global search. In the Find within Note, the search acknowledges finding the word/term in the note and does list the instances eg. the number of finds. However, when clicking the arrow it does not navigate through the instances. The numbers change but the screen does not jump to the next instance. Yes I am using tables in the note and the table has a lot of cells. However, the feature was working up until at least late October 2021. And yesterday I downloaded the Legacy app (Mac) and confirmed the Find within Note works on my notes as it always has. It highlights and moves through each instance of the find. Could you take another look. I've uploaded a screen capture showing the problem in the current 10.25.6-mac-ddl-public (3073) Editor: v135.2.17285 Service: v1.42.2 And how it's working in the Legacy App Version 7.14.1 (458325 Direct) Editor: 69.3.10951 (15add1e) Thanks EVERNOTE FIND WITHIN NOTE ISSUE_SM.2.mp4 Link to comment
Level 5 PinkElephant 8,066 Posted November 29, 2021 Level 5 Share Posted November 29, 2021 As I said, navigating tables is behaving sticky. If you want EN to take a look, a support ticket would be the next step. Use the client where you observe the issue and attach the activity log. 1 Link to comment
brentstafford 6 Posted November 29, 2021 Author Share Posted November 29, 2021 Hi PinkElephant, big thanks. 1 Link to comment
Sarahp101 1 Posted December 1, 2021 Share Posted December 1, 2021 Hi, I am also having the same issue as above. How do i go about raising a ticket please? Link to comment
Level 5* gazumped 11,652 Posted December 1, 2021 Level 5* Share Posted December 1, 2021 7 hours ago, Sarahp101 said: Hi, I am also having the same issue as above. How do i go about raising a ticket please? Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). Link to comment
brentstafford 6 Posted December 2, 2021 Author Share Posted December 2, 2021 Hi there, you can file a support ticket here: https://help.evernote.com/hc/en-us/requests/new I filed one this past Sunday and have been going through trouble shooting with support. As of right now they do not have a handle on it. It would certainly help for you to file a ticket as well. On my end it appears the problem is happening only on notes with tables in it. The problem appears in the Mac app, in the web browser and on iPhone. However, the function works in the Legacy app. Let me know if you make any headway. Cheers b... 1 Link to comment
Sarahp101 1 Posted December 2, 2021 Share Posted December 2, 2021 Hi thanks a lot. Yes it must be something to do with tables as you say and on mac app as well. Really annoying as it was working perfectly before and wouldn't have set up a table if i knew this would be an issue! Will raise a ticket but let's hope it gets sorted. 1 Link to comment
SureshB 6 Posted December 3, 2021 Share Posted December 3, 2021 I have this problem too. I have raised a support ticket and EN have reproduced the issue. They say their engineering team will need to look into it. Most of my notes have tables in them. Link to comment
brentstafford 6 Posted December 3, 2021 Author Share Posted December 3, 2021 Hate to see that others are having problems with this bug as well. But misery loves company! Damn, I think we're the first to bump up against this one. On my end they bumped it to engineering support. But haven't heard from them yet. Link to comment
brentstafford 6 Posted December 4, 2021 Author Share Posted December 4, 2021 Hey folks, I just heard back from EV tech support. Sound like they are on it. But looks like we will have to wait fro an update for the fix. b... Quote I am able to reproduce this issue exactly as you've described it. I've gathered all the very helpful information you provided and reported this issue to the engineering team for further investigation. At the moment, I don't have a time or date on when this will be resolved, but please know our developers will prioritize and investigate the root cause to determine the best way to correct this issue. Given the nature of the issue, this isn't something I can fix for you directly, and it will require a fix by the engineering team via a software update. I know that this doesn't immediately correct this issue that's interrupting your workflow, and I'd like to thank you for your patience and understanding as we work to resolve this. At this time, I'm marking this ticket as answered while the development team investigates the issue. If you have any additional questions or concerns or would like an update on the status of the fixes, please reply to this ticket directly, and I will update you on our progress. 1 2 Link to comment
pixie0824 2 Posted December 20, 2021 Share Posted December 20, 2021 I have this problem also. It used to work fine. I would say I have had the problem on all my evernote applications for about 2-3 months. There have been a few updates since the problem started. I have a very long note that I use Ctrl F to search everyday. The window will show the number of times the word/phrase is in the note, but will not advance. Now that I think about it, the note I search in most often is a table, but again, the search shortcut used to work fine. Link to comment
brentstafford 6 Posted December 20, 2021 Author Share Posted December 20, 2021 Hi Pixie, yes you have described the same problem as the others above. I was hoping the fix would come in the last update last week but to no avail. I'm sure there will be an update in Jan and if not fixed then I will reach back out to the tech support person. If you haven't already it would help if you opened a support ticket. Happy holidays! Link to comment
Level 5 PinkElephant 8,066 Posted December 21, 2021 Level 5 Share Posted December 21, 2021 If you think about a support ticket, better do it right away. First it shows EN that the issue is more widespread and annoys users. Second it may help with fixing the problem, since they get more input and activity logs. 1 Link to comment
Banton1906 2 Posted December 21, 2021 Share Posted December 21, 2021 I have the same issue. Was hoping I could find some help here as being able to find a word inside a note is viral to my everyday work. Link to comment
brentstafford 6 Posted December 22, 2021 Author Share Posted December 22, 2021 Banton1906, please file a support ticket. EV is aware of the problem but the more users to file complaints the faster this will get fixed. Big thanks! b... Link to comment
SureshB 6 Posted December 25, 2021 Share Posted December 25, 2021 fyi I have raised a ticket too, so hopefully this gets fixed soon. 2 Link to comment
SureshB 6 Posted December 30, 2021 Share Posted December 30, 2021 Hi all, as a work around for this issue, I export the note and view it as a HTML file. In this form the note is searchable. I note that the issue in this thread occurs for me using Mac desktop app, iPad app, and even using the web app. Hopefully there is a singular root cause for this and it is fixed soon. Link to comment
Level 5* gazumped 11,652 Posted December 30, 2021 Level 5* Share Posted December 30, 2021 53 minutes ago, SureshB said: Hi all, as a work around for this issue, I export the note and view it as a HTML file. In this form the note is searchable. I note that the issue in this thread occurs for me using Mac desktop app, iPad app, and even using the web app. Hopefully there is a singular root cause for this and it is fixed soon. See previous comments about Support tickets... Link to comment
FABIANCH 0 Posted January 26, 2022 Share Posted January 26, 2022 Hi, the last update, fixed the issue. (10.29.7) Link to comment
brentstafford 6 Posted January 26, 2022 Author Share Posted January 26, 2022 Hi folks, YES I can also confirm the problem is fixed across all platforms: desktop, web, iOS. Big thanks to all who helped to bring this to EV's tech attention! b... 1 Link to comment
SureshB 6 Posted January 29, 2022 Share Posted January 29, 2022 yes, now fixed! Happy again. Link to comment
Banton1906 2 Posted January 29, 2022 Share Posted January 29, 2022 It's still not working for me. What am I doing wrong? Link to comment
Level 5* gazumped 11,652 Posted January 29, 2022 Level 5* Share Posted January 29, 2022 4 hours ago, Banton1906 said: It's still not working for me. What am I doing wrong? What version of Evernote do you have? Link to comment
Banton1906 2 Posted January 29, 2022 Share Posted January 29, 2022 1 hour ago, gazumped said: What version of Evernote do you have? Version 10.25. The one they was updated about a week ago. Link to comment
Evernote Expert agsteele 2,940 Posted January 29, 2022 Evernote Expert Share Posted January 29, 2022 38 minutes ago, Banton1906 said: Version 10.25. The one they was updated about a week ago. Is that Android or iOS? Link to comment
Banton1906 2 Posted January 29, 2022 Share Posted January 29, 2022 12 minutes ago, agsteele said: Is that Android or iOS? I have iOS Link to comment
brentstafford 6 Posted January 29, 2022 Author Share Posted January 29, 2022 Not sure about Android. YES iOS is fixed! Link to comment
Banton1906 2 Posted February 11, 2022 Share Posted February 11, 2022 Guys, it is still not working for me. What am I doing wrong? I have updated my app to the latest version and still when I put my word in the search, it simply just pulls up the note but does not advance to the actual word. Link to comment
Level 5* gazumped 11,652 Posted February 11, 2022 Level 5* Share Posted February 11, 2022 48 minutes ago, Banton1906 said: What am I doing wrong? Hi. Are you using Ctrl+F to find? Link to comment
Banton1906 2 Posted February 11, 2022 Share Posted February 11, 2022 32 minutes ago, gazumped said: Hi. Are you using Ctrl+F to find? Hey Gazumped No, I input the word in the search bar on the top left. Link to comment
Level 5* gazumped 11,652 Posted February 11, 2022 Level 5* Share Posted February 11, 2022 6 hours ago, Banton1906 said: Hey Gazumped No, I input the word in the search bar on the top left. ...And have you tried selecting a note body and using Ctrl+F (Cmd+F)? Link to comment
Boot17 1,439 Posted February 11, 2022 Share Posted February 11, 2022 11 hours ago, Banton1906 said: No, I input the word in the search bar on the top left. @Banton1906You are doing this on iOS - correct? How are you starting your search? From within the note you click on the three horizontal dots in the top right hand corner and then tap "Find in note" from the menu that pops up from the bottom. I suspect that you are probably tapping the magnifying glass at the bottom right hand corner which is only for searching for a particular note. 1 Link to comment
Banton1906 2 Posted February 11, 2022 Share Posted February 11, 2022 1 hour ago, Boot17 said: @Banton1906You are doing this on iOS - correct? How are you starting your search? From within the note you click on the three horizontal dots in the top right hand corner and then tap "Find in note" from the menu that pops up from the bottom. I suspect that you are probably tapping the magnifying glass at the bottom right hand corner which is only for searching for a particular note. BOOT17! You are the man! Had no clue you could even search like that, I am good to go! 2 Link to comment
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