Gerald S 0 Posted November 23, 2021 Share Posted November 23, 2021 We have Evernote professional with the Web API add-on enabled in our tenant. We installed Evernote Teams for Salesforce 1.58 managed packaged in Salesforce and configured it based on the suggested knowledge base article, here. Long story short, after ensuring our Salesforce permission set had API Enabled (we have other integrations working fine), we receive the error below when attempting to view the cards on the account. Quote We have encountered a problem Could not retrieve your user urls. XHR error event Try Again If problems persist, try reauthorizing your connection to Evernote. Reauthorize We have reauthorized a few times but it didn’t help but reload the widget in which case it goes right back to this message.We have also regenerated the access key in Evernote but that didn’t work either. Hopeful someone out here has seen and resolved this issue. Link to comment
Level 5* gazumped 9,828 Posted November 23, 2021 Level 5* Share Posted November 23, 2021 Don't know how many folks here also manage a Teams / Salesforce account. You're entitled to email (and chat - depending on timezones) Support: try them! Link to comment
Level 5 PinkElephant 5,577 Posted November 25, 2021 Level 5 Share Posted November 25, 2021 It is not clear who is posting here. Just as a rule: Users of a Teams account should talk to their assigned admin, the admin should talk to support. First because maybe a user is not entitled to do something by the admin - which support can't sort out. Second because only the admin can know whether a problem is a small one for the organization, or critical because a large number of users are stopped cold. Short version: If you are a user, talk to your admin. If you are an admin, talk to support. Link to comment
mrector 0 Posted November 17, 2022 Share Posted November 17, 2022 Hello, I am an admin for my company's Evernote and Salesforce accounts. We experienced the same message above, after a required upgrade to Salesforces "Enforce Enhanced Domain" When I click the green link titled "Reauthorize" (see above) in the Evernote area within Salesforce, I get the following message: "Your company's Business Access Code is no longer valid. Please contact your Evernote Business administrator to complete Evernote Business & Salesforce setup. Return to Salesforce" (see below) Link to comment
Level 5 PinkElephant 5,577 Posted November 17, 2022 Level 5 Share Posted November 17, 2022 Yes, nice to have you here, but honestly Teams issues are not widely discussed on the forum, and I don‘t see the type of expertise you are probably seeking. So I think you should contact EN Teams support to help you ahead with this very specific problem. 1 Link to comment
Level 5* gazumped 9,828 Posted November 17, 2022 Level 5* Share Posted November 17, 2022 Yup - I didn't know there was a 'Business Access Code' - something broke in between Evernote and Salesforce. One or both support teams should be your first call - as I said up above somewhere; depending on time zones you may be able to chat online with someone. Link to comment
Evernote Expert agsteele 1,887 Posted November 17, 2022 Evernote Expert Share Posted November 17, 2022 On 11/23/2021 at 1:25 AM, Gerald S said: We have Evernote professional with the Web API add-on enabled in our tenant. We installed Evernote Teams for Salesforce 1.58 managed packaged in Salesforce and configured it based on the suggested knowledge base article, here. Am I missing something here? You say you have Evernote Professional. If that is correct then that may account for why Salesforce doesn't connect. This requires, I think, a Teams account. If you do use Teams and just mistyped "Professional" then you have great advice above. Otherwise, if you are using Professional, then I don't this is going to work for you. Link to comment
Level 5 PinkElephant 5,577 Posted November 17, 2022 Level 5 Share Posted November 17, 2022 Our answers were related to the post by @mrector from today, not the initial post more than 1 year ago. He is stating he is the admin of their Teams account. Link to comment
Evernote Expert agsteele 1,887 Posted November 18, 2022 Evernote Expert Share Posted November 18, 2022 😞Reminder to self: I will not comment on posts last thing at night from a mobile device. 1 Link to comment
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