Scannable intro

[BC4403 0]

Frequently, when I use scannable I have to go thru the introduction which I have seen many times and don’t want to see again. Anyway to turn it off? 

[PinkElephant 8,088]

In the Intro, there is a little "Jump to the end" text bottom left. I clicked it, it did not come back.

Case you want to see it again, you can call it in the settings, Intro.

[thomasdalbert 2]

Even if I go to the end, the intro recently started to always return. Also, I'm saving Evernote login, the default format, and the location of the files to be saved in Scannable but it seems to forget those settings every day.

[PinkElephant 8,088]

Contact support … we have discussed it in the forum. For me there is no pattern why it works for some (like me), but not for other users. Weird one !

[thomasdalbert 2]

23 minutes ago, PinkElephant said:

Contact support … we have discussed it in the forum. For me there is no pattern why it works for some (like me), but not for other users. Weird one !

I contacted them a couple of days ago and quickly got a response that they know about the issue and are working on it. Thanks for  the suggestion!

[dompride 1]

Hello, I have had this problem often. Every time I go to scan something using scannable, I get the introduction, I also get the invitation to sign in. Wouldn't be a problem other than I have two factor authentication turned on, which means I have to go to my authenticator app. Adds one to 2 minutes every time I need to sign into scannable. By that time normally I have missed the opportunity to scan things. 

Please advise if this is a cookie thing, or if I need to have some kind of app analytics turned on.

[PinkElephant 8,088]

Ask support, I do not remember any hint from the forum.

A good alternative is to use the scanner build into the app. It is available once the app is started.

[thomasdalbert 2]

As I mentioned above, I contacted support and they are working on it. It's a known bug. And just like @PinkElephant mentioned, it doesn't affect all users.