Upgraded to Premium, but my account isn't updating 4 days later

[sara12345 1]

I purchased the premium update through iTunes 4 days ago, but my account still hasn't updated. Evernote support hasn't helped, or even responded, and I'm getting very frustrated. Any idea on what I can do to get them to fix this? Thanks. 

[PinkElephant 8,073]

How did you try to reach support ? 

When a ticket was received, there is an automatic answer within minutes. If it does not come, check your spam folder. If it is not there neither, no ticket created.

This is the link - as a not-yet subscriber, use account or billing as ticket type. 

https://help.evernote.com/hc/en-us/requests/new

[sara12345 1]

Thank you, I did miss the response in my spam folder.