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Screen Capture broken in windows 11


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  • 2 months later...

Screen Capture (I believe that's the EN name) on Windows 11 is not working for me, as posted by Gilvan to start this thread. In my case, "not working" means that the Windows Snipping Tool launches when I click the Evernote icon in the System Tray, then click the Screen Capture icon inside the Evernote pop-up window. From that point the Windows Snipping Tool will let me do a Screenclip (I believe that is the Windows name) and let me Save the Screenclip, but does not hand that Screenclip off to Evernote - - V10, by the way.

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  • Evernote Expert

Have you logged a support ticket? This type of issue needs to be raised because a new OS may have broken something which Devs may not be aware of.

EDIT: Have you tried using the keyboard shortcut? Alt+Ctrl+S by default on Windows. Having an answer to that will potentially provide a workaround and probably assist in diagnosis for the developers.

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Ticket #3438021 has now been submitted; thanks for your prompt.

Updated 01/11/2022: The same (failing) result occurs using Alt+Ctrl+S in EN V10 on Windows 11, which starts the Windows Snipping Tool and does not hand off a Screenclip to Evernote.

Edited by DougInNC
Added result for Alt+Ctrl+S test.
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  • 1 month later...
On 1/10/2022 at 2:02 PM, DougInNC said:

Ticket #3438021 has now been submitted; thanks for your prompt.

Updated 01/11/2022: The same (failing) result occurs using Alt+Ctrl+S in EN V10 on Windows 11, which starts the Windows Snipping Tool and does not hand off a Screenclip to Evernote.

Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool.

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  • Evernote Expert

Yes, I concur. Hadn't checked since I moved up to Windows 11. I have Evernote Screen Capture set to Alt+Ctrl+= and that also opens the Windows snipping tool.

@StephenP-Bfd have you raised a support ticket? This is one of those bugs created as much, perhaps more, by the OS update than by Evernote. EN will, though, want to be aware...

I think the only workaround would be to uninstall the snipping tool from Windows. I haven't tried this but I imagine it would work.

 

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I am experiencing the same problem. I tried uninstalling the Windows snipping tool and also changing the screen capture shortcut and that didn't work for me. I filed a support ticket. Support told me they could not reproduce the error. I uninstalled Windows 11 and went back to the old Windows. 

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  • Evernote Expert

Thanks @Lisa99. Reverting to Windows 10 would resolve the issue.

A bit of research reveals that disabling or uninstalling the snipping tool from Windows 11 doesn't undo the shortcut key assignment. So, with no snipping tool installed, I get no screen capture nor Windows snipping option. So an even worse state of affairs if you want to capture screen clips.

Microsoft has forced an OS change so now Evernote will have to play catch up. I've raised a ticket so we'll see how I get on. I won't accept a 'cannot be reproduced' response.

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Please let us know when Evernote screen capture gets fixed because I would like to eventually change to the new Windows. I need the screen capture working for my job and I can hold off on Windows for now.

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10 hours ago, StephenP-Bfd said:

Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool.

I have no Evernote resolution for Support Ticket # 3438021, filed in January. I received an email indicating the ticket has been "passed along to the development team for further review." My own resolution, of course, is to take screenshots with the Windows Snipping Tool, then paste or attach it to my Evernote. Two steps rather than one.

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  • Evernote Expert

I think that this issue could be very challenging. It seems that screen clipping is hard wired into Win11 and external efforts to deliver this fight against the OS at its core. I rather expect that EN will not find this an easy issue to resolve unless Microsoft reveals the underlying code.

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Interestingly, Evernote Legacy screen capture works just fine in Windows 11.   I can't fully switch to the new Evernote because of this.  So, I keep both versions running at once.

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  • Evernote Expert

Whilst working with Windows 11 I discover that Win+Shift+S opens a screen clipper. Highlight the area to be clipped with the cross-hairs. Then paste the clipped area into a note. Not quite as quick as native Evernote screen clipping under Windows 10 but certainly much better than getting bogged down in the Windows 11 Snipping Tool and is a passable option while we wait for a proper resolution.

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On 3/9/2022 at 6:59 AM, StephenP-Bfd said:

Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool.

Evernote has not notified me of any resolution of the support ticket I opened. The workaround, of course, is two steps rather than one: Snip with Windows, then Paste into Evernote.

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  • Evernote Expert

Me neither but neither am I expecting a rapid resolution. To make Evernote work as previously will require the devs to work out how to overcome the OS interception of the screen cliiping command by the operating system. My gut tells me that this is likely to take some time to resolve.

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  • 4 weeks later...
  • 2 weeks later...

Having the same issue with screen capturing using only V10.  I just downloaded the newest beta 10.36.2 (the one with recurring tasks) hoping it would be fixed.  It is not.  So, I reinstalled legacy to work side by side with 10.36.2 and my screen capture now works as expected.  Too bad that I need to have both running.  I really want to give V10 a shot but every time I do, I run into issues that require me to use Legacy.  The process is always the same - download 10.xxx.  It wipes out Legacy.  I try 10.xxx for a while and then have to reinstall Legacy. 

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  • 1 month later...

I am very regretful about installing Windows 11 and how still Evernote team does not solve the problem.

Believe it or not, I am only paying for screenshots and OCR searching. 

Now it is useless. 

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  • Level 5

A problem rooted in the operating system can in most cases not be fixed by an app.

This needs to be fixed by Microsoft themselves.

To me the whole Win11 release looks more like a huge public beta than the official new version of the most installed PC OS on this planet.

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