Gilvan Valadão 0 Posted November 5, 2021 Share Posted November 5, 2021 I upgrade to windows 11. But the screenshot is no longer working in my evernote. How can I resolve it? Link to comment
Level 5 PinkElephant 4,194 Posted November 6, 2021 Level 5 Share Posted November 6, 2021 Since Win11 is probably not very widely distributed yet, I would ask support. Link to comment
DougInNC 8 Posted January 9 Share Posted January 9 Screen Capture (I believe that's the EN name) on Windows 11 is not working for me, as posted by Gilvan to start this thread. In my case, "not working" means that the Windows Snipping Tool launches when I click the Evernote icon in the System Tray, then click the Screen Capture icon inside the Evernote pop-up window. From that point the Windows Snipping Tool will let me do a Screenclip (I believe that is the Windows name) and let me Save the Screenclip, but does not hand that Screenclip off to Evernote - - V10, by the way. Link to comment
Evernote Expert agsteele 1,129 Posted January 10 Evernote Expert Share Posted January 10 Have you logged a support ticket? This type of issue needs to be raised because a new OS may have broken something which Devs may not be aware of. EDIT: Have you tried using the keyboard shortcut? Alt+Ctrl+S by default on Windows. Having an answer to that will potentially provide a workaround and probably assist in diagnosis for the developers. Link to comment
DougInNC 8 Posted January 10 Share Posted January 10 (edited) Ticket #3438021 has now been submitted; thanks for your prompt. Updated 01/11/2022: The same (failing) result occurs using Alt+Ctrl+S in EN V10 on Windows 11, which starts the Windows Snipping Tool and does not hand off a Screenclip to Evernote. Edited January 11 by DougInNC Added result for Alt+Ctrl+S test. Link to comment
StephenP-Bfd 1 Posted March 9 Share Posted March 9 On 1/10/2022 at 2:02 PM, DougInNC said: Ticket #3438021 has now been submitted; thanks for your prompt. Updated 01/11/2022: The same (failing) result occurs using Alt+Ctrl+S in EN V10 on Windows 11, which starts the Windows Snipping Tool and does not hand off a Screenclip to Evernote. Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool. 1 Link to comment
Evernote Expert agsteele 1,129 Posted March 9 Evernote Expert Share Posted March 9 Yes, I concur. Hadn't checked since I moved up to Windows 11. I have Evernote Screen Capture set to Alt+Ctrl+= and that also opens the Windows snipping tool. @StephenP-Bfd have you raised a support ticket? This is one of those bugs created as much, perhaps more, by the OS update than by Evernote. EN will, though, want to be aware... I think the only workaround would be to uninstall the snipping tool from Windows. I haven't tried this but I imagine it would work. Link to comment
Lisa99 0 Posted March 9 Share Posted March 9 I am experiencing the same problem. I tried uninstalling the Windows snipping tool and also changing the screen capture shortcut and that didn't work for me. I filed a support ticket. Support told me they could not reproduce the error. I uninstalled Windows 11 and went back to the old Windows. Link to comment
Evernote Expert agsteele 1,129 Posted March 9 Evernote Expert Share Posted March 9 Thanks @Lisa99. Reverting to Windows 10 would resolve the issue. A bit of research reveals that disabling or uninstalling the snipping tool from Windows 11 doesn't undo the shortcut key assignment. So, with no snipping tool installed, I get no screen capture nor Windows snipping option. So an even worse state of affairs if you want to capture screen clips. Microsoft has forced an OS change so now Evernote will have to play catch up. I've raised a ticket so we'll see how I get on. I won't accept a 'cannot be reproduced' response. Link to comment
Lisa99 0 Posted March 9 Share Posted March 9 Please let us know when Evernote screen capture gets fixed because I would like to eventually change to the new Windows. I need the screen capture working for my job and I can hold off on Windows for now. Link to comment
DougInNC 8 Posted March 9 Share Posted March 9 10 hours ago, StephenP-Bfd said: Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool. I have no Evernote resolution for Support Ticket # 3438021, filed in January. I received an email indicating the ticket has been "passed along to the development team for further review." My own resolution, of course, is to take screenshots with the Windows Snipping Tool, then paste or attach it to my Evernote. Two steps rather than one. Link to comment
Evernote Expert agsteele 1,129 Posted March 10 Evernote Expert Share Posted March 10 I think that this issue could be very challenging. It seems that screen clipping is hard wired into Win11 and external efforts to deliver this fight against the OS at its core. I rather expect that EN will not find this an easy issue to resolve unless Microsoft reveals the underlying code. Link to comment
Evernote Expert agsteele 1,129 Posted March 15 Evernote Expert Share Posted March 15 I got a response to my ticket. The issue is known with Windows 11 and a resolution is being pursued. Link to comment
tomcal 17 Posted March 17 Share Posted March 17 Interestingly, Evernote Legacy screen capture works just fine in Windows 11. I can't fully switch to the new Evernote because of this. So, I keep both versions running at once. Link to comment
Gear Feng 0 Posted March 24 Share Posted March 24 I have the same issue. This is annoying. Link to comment
Evernote Expert agsteele 1,129 Posted March 24 Evernote Expert Share Posted March 24 Yes, but it is an issue created by the new OS. It has been reported and will take whatever it takes for a resolution to be found. Link to comment
Evernote Expert agsteele 1,129 Posted March 25 Evernote Expert Share Posted March 25 Whilst working with Windows 11 I discover that Win+Shift+S opens a screen clipper. Highlight the area to be clipped with the cross-hairs. Then paste the clipped area into a note. Not quite as quick as native Evernote screen clipping under Windows 10 but certainly much better than getting bogged down in the Windows 11 Snipping Tool and is a passable option while we wait for a proper resolution. Link to comment
DougInNC 8 Posted March 26 Share Posted March 26 On 3/9/2022 at 6:59 AM, StephenP-Bfd said: Did you find a resolution for this? I think I'm experiencing the same - the Evernote keyboard shortcut opens Windows Snipping Tool. Whether that's using the default Ctrl+Alt+S or if I change it to anything. No matter what, the key combination opens the snipping tool and not Evernote Capture Screen tool. Evernote has not notified me of any resolution of the support ticket I opened. The workaround, of course, is two steps rather than one: Snip with Windows, then Paste into Evernote. Link to comment
Evernote Expert agsteele 1,129 Posted March 26 Evernote Expert Share Posted March 26 Me neither but neither am I expecting a rapid resolution. To make Evernote work as previously will require the devs to work out how to overcome the OS interception of the screen cliiping command by the operating system. My gut tells me that this is likely to take some time to resolve. Link to comment
netstepinc 7 Posted April 24 Share Posted April 24 The Evernote screen snipper was a daily-use tool for me. Looking forward to the fix. In the meantime, here's all the ways you can snip in Win-11...it's not horrible, just note as slick as EN-Snipper.How to Take Screenshots in Windows 11https://www.pcmag.com/how-to/how-to-take-screenshots-in-windows-11 Link to comment
tomcal 17 Posted May 6 Share Posted May 6 Having the same issue with screen capturing using only V10. I just downloaded the newest beta 10.36.2 (the one with recurring tasks) hoping it would be fixed. It is not. So, I reinstalled legacy to work side by side with 10.36.2 and my screen capture now works as expected. Too bad that I need to have both running. I really want to give V10 a shot but every time I do, I run into issues that require me to use Legacy. The process is always the same - download 10.xxx. It wipes out Legacy. I try 10.xxx for a while and then have to reinstall Legacy. Link to comment
Level 5 PinkElephant 4,194 Posted May 6 Level 5 Share Posted May 6 You can have both installed side by side. Install v10 first, then legacy. Each has its own database, they don’t interfere. 1 Link to comment
canahmet 0 Posted June 7 Share Posted June 7 I am very regretful about installing Windows 11 and how still Evernote team does not solve the problem. Believe it or not, I am only paying for screenshots and OCR searching. Now it is useless. Link to comment
Level 5 PinkElephant 4,194 Posted June 7 Level 5 Share Posted June 7 A problem rooted in the operating system can in most cases not be fixed by an app. This needs to be fixed by Microsoft themselves. To me the whole Win11 release looks more like a huge public beta than the official new version of the most installed PC OS on this planet. Link to comment
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