9 months of penultimate notes lost

[Mtingstrom 0]

Hi

Been using Penultimate for since many years. Just changed iPad and before doing so I synchronized my Penultimate app. 
‘but now when I app again I had from start 2 weeks of lost notes and now when I synchronized it seams that I lost the last 9 months of notebooks!

Can someone advise how get back this from the back up?

 

 

 

[PinkElephant 9,253]

You don’t really describe what went on.

1) How did you backup your iPad before switching to the new one? ICloud, local backup on a Mac or PC ( not sure if PC is still an option) ?

2) How was the new iPad started - as a new device, or set up from the backup, or set up device to device ?

3) Do you still have the old iPad ? Was it erased, or does it still exist as before ?

4) On which EN Plan are you ?

[blehbleh 0]

Had the same thing happen myself (almost).

hadn’t checked in on penultimate for some time (before the pandemic). YEARS of notes are not accessible anymore.

IS there a procedure for retrieval?

[gazumped 12,636]

On 10/9/2024 at 8:58 PM, blehbleh said:

Had the same thing happen myself (almost).

hadn’t checked in on penultimate for some time (before the pandemic). YEARS of notes are not accessible anymore.

IS there a procedure for retrieval?

Please read and reply to the questions above or at least explain what exactly happened and which version of which software you're using.