Help Please! Have I lost everything?

[WarrenC 1]

I have an older version of Evernote where files were stored localluy.  I wanted to transfer files to a new computer.  I looked under help.  It said to get the new evernote, click on tools then export files to an ENEX.  I downloaded the new app.  My old evernote app disappeared.  There is not Tools option under the new app.  

 

What just happened?  I had tons of files in there.  How could it just delete everything without giving me the option of saving or confirming first?  

[DTLow 5,736]

8 minutes ago, WarrenC said:

I have an older version of Evernote where files were stored localluy.

Are you saying your files were stored in Local Notebooks    
i.e. not backed up by Evernote to the servers

>>I downloaded the new app

The older version of Evernote (Legacy) can be downloaded at Install-an-older-version-of-Evernote   
Your old local database should still be on your machine

[WarrenC 1]

It tells me my OS is too old

 

[WarrenC 1]

So, were the directions under the help guide wrong?  Is there no tools option to be able to access those old files?

 

[PinkElephant 8,072]

Not a bad idea to go back to legacy for the moment.

About the "Tool": I don't know if it only shows when you have local notebooks, I have none. But a "Tool" menu does not show in my v10 client.

My conclusion is: Ask support.

 

[Frki2 76]

There should be "Tools" menu and in him "Check for local notebooks". After that you will get local notebooks to transfer ( or should ).

[DTLow 5,736]

9 hours ago, WarrenC said:

I have an older version of Evernote where files were stored localluy ... It tells me my OS is too old  ...  So, were the directions under the help guide wrong?

Can you provide specifics   
What platform and OS version are you running?   
Which Evernote version were you running?    
and which version did you upgrade too?    
Which help guide are you referring too?