Can't Delete Notes from 'Trash'...!

[TWKArtist 1]

I have several notes in the Trash and when I go there to delete them the note title is showing but the details are grayed out and the lines are scanning, as if updating. When I try to select a note or notes for deletion I can't. When I try to "Empty the Trash" I get an error message that tells me to try later. How do we solve this problem...? 

[gazumped 11,652]

On 10/22/2021 at 6:10 PM, TWKArtist said:

How do we solve this problem...? 

Hi.These Forums are mainly user 2 user - subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). 

 

[PinkElephant 8,069]

On which OS are you having this problem ?

[TWKArtist 1]

Windows 11 + Evernote app, not the online version -- surprisingly, the web version has no problem with the Trash. I'm beginning to wonder if I should not clear any cahes, and then perhaps uninstall and reinstall the desktop version.

[PinkElephant 8,069]

You can try this:

1. Go to File > Sign Out [name] from the menu bar.
2. Select the "Remove my Evernote data from this device" option, then click Sign out.
3. Restart your computer.
4. Sign back in to Evernote

 

[TWKArtist 1]

That worked fine. Thanks...!