svllee 0 Posted October 8, 2021 Share Posted October 8, 2021 Please help! I received an email from Evernote that my account was accessed in Indonesia last evening. I immediately reset my password and enabled two factor log in, revoked all access. Then I tried to reinstall the android app and having downloaded it, I tried to open it, and keep getting a stuck message 'Please wait" with a spinning circle. Tried uninstall and reinstall but same is happening. Link to comment
Level 5 PinkElephant 7,919 Posted October 8, 2021 Level 5 Share Posted October 8, 2021 Free account ? Then you are (probably because the hackers device is counted as well) above your device limit now. The uninstall/reinstall probably makes your phone counted as a new device. The best way to unlock it is to use any other device that is still synced. Go to account settings, devices, and unsync as many as to go down to 1 device left (the one you use for that operation). If you have no device left, to go to Evernote.com and try a login there. If nothing works, you may come back here. Link to comment
svllee 0 Posted October 8, 2021 Author Share Posted October 8, 2021 Hi, yes it's a free account. I can log in on the laptop and checked the Devices page. There are no other devices opened except for the web which I have logged in. Link to comment
Level 5 PinkElephant 7,919 Posted October 8, 2021 Level 5 Share Posted October 8, 2021 If you have only the web registered (= 1 client only), adding a second device should work. The web client counts as a device. The usual stuff now is: Switch the phone off and on again, try again Uninstall the app, switch the phone off/on, reinstall Link to comment
svllee 0 Posted October 8, 2021 Author Share Posted October 8, 2021 Will try that. Thanks. Link to comment
svllee 0 Posted October 8, 2021 Author Share Posted October 8, 2021 Unfortunately it did not solve the issue. I uninstalled, switched off the phone and back again, reinstall. Same message. Link to comment
Ngotrendi 0 Posted October 9, 2021 Share Posted October 9, 2021 Same problem here. Got a message from Evernote that someone logged in from Thailand. I changed my password immediately I read it . Been trying to log back in ...no way. Keeps waiting and waiting. This is so frustrating. I have so many important info there. Link to comment
Level 5 PinkElephant 7,919 Posted October 13, 2021 Level 5 Share Posted October 13, 2021 You need to log into your account (maybe on a browser, Evernote.com, login top right). Then go to the tab devices and unsync any device unknown or unused. To run 2 devices you need to be down to these 2, to add another just 1 active is allowed. Link to comment
blackfdsv 0 Posted April 12, 2022 Share Posted April 12, 2022 To resolve the issue you need to open shared link from another users Evernote. Verification code will be sent by the Evernote. After that issue will be resolved. Last version of the Evernote installed on my Asus mobile. Link to comment
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