igord0402 1 Posted October 4, 2021 Share Posted October 4, 2021 I can't start evernote on windows 7. The message says "something went wrong on our side, sorry about that. try restarting evernote Link to comment
Level 5* gazumped 11,652 Posted October 4, 2021 Level 5* Share Posted October 4, 2021 Hi. Several levels of 'fix' are available - Log out of the software and sign back in. Log out of the device and restart Uninstall the app / restart / reinstall Uninstall the app and all related settings with Revo Uninstaller, then restart / reinstall... Link to comment
Level 5 PinkElephant 8,072 Posted October 4, 2021 Level 5 Share Posted October 4, 2021 To take it one step further, here is a cooking recipe for fresh EN login: Go to File > Sign Out [name] from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Restart your computer. Sign back in to Evernote Link to comment
igord0402 1 Posted October 4, 2021 Author Share Posted October 4, 2021 1 hora atrás, gazumped disse: Hi. Several levels of 'fix' are available - Log out of the software and sign back in. Log out of the device and restart Uninstall the app / restart / reinstall Uninstall the app and all related settings with Revo Uninstaller, then restart / reinstall... 37 minutos atrás, PinkElephant disse: To take it one step further, here is a cooking recipe for fresh EN login: Go to File > Sign Out [name] from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Restart your computer. Sign back in to Evernote I can't even enter the app. When i try to start the app, the message "something went wrong on our side, sorry about that. try restarting evernote" appear. Link to comment
Level 5* gazumped 11,652 Posted October 4, 2021 Level 5* Share Posted October 4, 2021 11 minutes ago, igord0402 said: I can't even enter the app. When i try to start the app, the message "something went wrong on our side, sorry about that. try restarting evernote" appear. ? So: uninstall / restart / reinstall? Link to comment
igord0402 1 Posted October 4, 2021 Author Share Posted October 4, 2021 38 minutos atrás, gazumped disse: ? So: uninstall / restart / reinstall? yes i tried to do this but the error continues Link to comment
Level 5 Solution PinkElephant 8,072 Posted October 4, 2021 Level 5 Solution Share Posted October 4, 2021 If you can’t enter the app, you need to do a FULL uninstall. Get yourself an uninstaller app - for Windows Revo Uninstaller has a good track record. Make sure all program parts including the data folders (!) are selected, then uninstall. 1 Link to comment
Evernote Expert agsteele 2,942 Posted October 4, 2021 Evernote Expert Share Posted October 4, 2021 Someone else with more wisdom will comment but my recollection is that Evernote 10 does not run on Windows 7. You should attempt to runn the Evernote Legacy version. Link to comment
igord0402 1 Posted October 4, 2021 Author Share Posted October 4, 2021 41 minutos atrás, PinkElephant disse: If you can’t enter the app, you need to do a FULL uninstall. Get yourself an uninstaller app - for Windows Revo Uninstaller has a good track record. Make sure all program parts including the data folders (!) are selected, then uninstall. you solved the problem! thank you so much 1 Link to comment
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