Cannot create new notebook on legacy, V10, and webclient

[daniel.upton2@live.com.au 1]

I orginally posted this in a forum that is about to be archived, so as to have my problem resolved i have placed it here. I hope that is ok as it is relevent

Hi all,

I have a rather unique issue i am facing in that, i can create as many notes as I want in a existing notebook but once i go to create a new notebook I get a cannot sync (indicated by red sync button with exclamation mark inside it for legacy or the notebook will not create in either the V10 or Webclient) see videos below for visual across legacy, V10, and webclient

I think this issue has occurred more so since updating to OS Big Sur 11.6

Legacy Video - https://sharing.clickup.com/clip/p/t6907760/b5feb814-2e2e-43d6-8ec1-c905120f3822/screen-recording-2021-10-04-09%3A17.webm

V10 - https://sharing.clickup.com/clip/p/t6907760/f9b61a3b-65c8-44e4-9eb8-09162dc6e640/screen-recording-2021-10-03-15%3A23.webm

Webclient - https://sharing.clickup.com/clip/p/t6907760/2a8758cb-89d3-433b-8669-16980e2b7646/screen-recording-2021-10-04-12%3A09.webm

I have been unsuccessful in creating a notebook through evenote legacy, V10 - 10.22.3-mac-ddl-ga-2958 , and webclient

I have tried all the troubleshooting one could from completely uninstalling both the evenote legacy and V10 - 10.22.3-mac-ddl-ga-2958 to a variety of others

would like to know if anyone else is currently experiencing the same issue

[daniel.upton2@live.com.au 1]

I will delete the other post

[daniel.upton2@live.com.au 1]

Disregard I cant delete it

 

[gazumped 11,658]

Hi.  I killed your other post,  and I'd recommend you edit this one to remove your email addresses - this is a public forum so addresses can be harvested by spammers for future use.  I'm not a Mac user,  so someone else will probably be along to comment more knowledgably soon,  but when you were creating the new web notebook,  did I see a leading "." in the name field?  Could it be that .Test is not a valid name?

[daniel.upton2@live.com.au 1]

Cheers Gazumped and thanks for considering my question, i am stuck until i fix this? 

I was trying to create a user name (to hide my email) but couldn't for the life of me find where to do that lol I tried profile but that just showed my birthday and about me lol

name it shouldnt matter i would have thought I have used all types of symbols to organise my notes but I will give it another test tomorrow just to confirm your not onto something

[daniel.upton2@live.com.au 1]

42 minutes ago, gazumped said:

Hi.  I killed your other post,  and I'd recommend you edit this one to remove your email addresses - this is a public forum so addresses can be harvested by spammers for future use.  I'm not a Mac user,  so someone else will probably be along to comment more knowledgably soon,  but when you were creating the new web notebook,  did I see a leading "." in the name field?  Could it be that .Test is not a valid name?

I tried it our brother no luck

https://sharing.clickup.com/clip/p/t6907760/8c2a35e7-b826-4c7e-89fd-31f6c4814780/screen-recording-2021-10-04-21%3A46.webm

[gazumped 11,658]

"couldn't for the life of me find where to do that"

That'd be here I think... https://discussion.evernote.com/settings/

 

Edited:  I originally quoted your email address too! Sorry!  (@PinkElephant pointed that out....   Thanks!)

[PinkElephant 8,091]

BigSur 11.6 has nothing to do with the problem. I am running it myself, with 10.22 and legacy 7.14.

Have you already tried this ?

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Log out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

[daniel.upton2@live.com.au 1]

5 hours ago, gazumped said:

"couldn't for the life of me find where to do that"

That'd be here I think... https://discussion.evernote.com/settings/

 

Edited:  I originally quoted your email address too! Sorry!  (@PinkElephant pointed that out....   Thanks!)

Tried it but no option to change - see screen shots, which is annoying because i get abit of spam and this is a probably cause

[daniel.upton2@live.com.au 1]

4 hours ago, PinkElephant said:

BigSur 11.6 has nothing to do with the problem. I am running it myself, with 10.22 and legacy 7.14.

Have you already tried this ?

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Log out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

I tried looking for keep data when leaving in Evernote Legacy and there is no such option in any of the tabs via preferences

Just to be sure I assume you mean "Save data at log out"? 

[daniel.upton2@live.com.au 1]

5 hours ago, PinkElephant said:

BigSur 11.6 has nothing to do with the problem. I am running it myself, with 10.22 and legacy 7.14.

Have you already tried this ?

1. Go to the Evernote menu, Preferences, and uncheck „Keep data when leaving“
2. Log out of EN (File menu), quit EN (cmd-q)
3. If you want to be very sure, restart the Mac
4. Open EN, log back in, wait for it to run an initial sync. 

Tried it and same result - https://sharing.clickup.com/clip/p/t6907760/6df237fc-6a51-417f-bc99-b3951e481245/screen-recording-2021-10-05-08%3A08.webm

I got a new load screen also and can show that it is unchecked

This issue literally has me gazumped lol its never been this bad and across all three clients there has to be something wrong evernotes end, I will explain below all the fault finding I have completed to try and fix it

Security

- I Checked that the firewall on the Mac was turned off (i thought it might be messing with the IP Connections effecting the Notebook syncing)

- The Chrome security is set to standard

- I have clean my mac installed and the malware monitor was turned off ( It was orginally on but i turned it off and tried the tests again)

Error Codes

- I have been receiving either a U6 Error Code or a S19 

Sync Fix tries

- I tried a Force Sync but that just lead to it spinning for ages (legacy only)

- Complete uninstall/reinstall with App Cleaner

- I didnt try a database rebuild as I assumed that the - Complete uninstall/reinstall with App Cleaner process is the same thing (let me know if i am wrong on this thinking)

Internet tests

- Tried with my iphone tether which uses a different IP address from my standard NBN connection

 

I understand that an activity log submitted here wouldn't be a good idea, is there someway i could get it to one of your more experience people, I have contacted support but I assume there snowed under with heaps of support issues or something

whats weird is it is happening on the web client as well, that what made me suspect it is an IP issue, i am quite noobish with all that though

Have you heard of anyone else having these issues across all three plateforms

[daniel.upton2@live.com.au 1]

Does Google Chrome have something to do with it perhaps evernote uses it for syncing connections, i could uninstall and reinstall it but when i tried on safari the same thing happens

[daniel.upton2@live.com.au 1]

it even happens on my other I mac running the latest Catalina OS

[daniel.upton2@live.com.au 1]

I have another business user account i share with a friend

I was able to create a Notebook on his account on V10, so maybe there is an error across my main account evernotes end

[daniel.upton2@live.com.au 1]

Ok so after trying out the other business user account on the Web client it was also successful in creating a notebook, I sign out and back into my account thinking it could resync everything and it still isnt working

so we have at least narrowed it down to my account somewhere

[daniel.upton2@live.com.au 1]

sorry for all the posts just updating as I continue fault finding

 

[daniel.upton2@live.com.au 1]

see works fine between both evernote webclient and V10 on the other account

#.1 Test = performed on V10 

#.2 Test = performed on webclient

[PinkElephant 8,091]

My "recipe" was about v10.

Legacy always keeps the local database, but has some repair options for it.

How many notebooks have you got in the account that gives you problems, in total ?

[daniel.upton2@live.com.au 1]

its when i try to create a new notebook then i get sync errors 

Initially thought it was just a stack but when ever i try to create a new one only any of the 3 platforms this topic is about i get errors or sync issues

it works on another account though so it might just be my account

 

[PinkElephant 8,091]

Could you answer my question about the number of notebooks ?

And then you could try to run the little procedure. It resets the local database of v10, to eliminate problems rooted there.

[daniel.upton2@live.com.au 1]

817 notebooks

 

[PinkElephant 8,091]

OK, this takes the system limit out of the solutions. You are close but not yet hitting the limit of 1.000 notebooks.

[daniel.upton2@live.com.au 1]

even for a business account i didnt think there was a limit?

 

[daniel.upton2@live.com.au 1]

i use evernote teams, the limit is 10 000 notebooks shared https://help.evernote.com/hc/en-us/articles/209005247-Evernote-system-limits

[PinkElephant 8,091]

For Business the limit is higher - 10.000 notebooks shared among team members, 1.000 individual ones, not shared.

About the procedure: I am on a user interface not running on English. So some menu items may be called differently. Yes, it is the „save data on logout“ that needs to be unchecked before logging out.

Then restart the computer, log back in, see if it solved the problem.

If not, there is still support. They even offer a chat during office hours, and the reaction time to a ticket is usually within 24hrs - they mainly work US west coast office hours.

You get an automatic answer per mail within minutes after sending your ticket, If you don’t receive it, something is wrong. 

[daniel.upton2@live.com.au 1]

yer they have got back to me this morning, thank you ver much for your assistance and advice pink elephant

We will work together to get this resolved

[daniel.upton2@live.com.au 1]

Also i tried that procedure earlier with no positive effect

[PinkElephant 8,091]

Then the last arrow is a complete uninstall. I use the app AppCleaner to do this. It is important to remove all program parts including the data folders and files. By default they are not checked when AppCleaner shows the content it will remove - select them all, scroll down to the bottom of the list, don’t leave anything out of being removed.

Run the cleaning, the shut the Mac down. Restart it, go to Evernote.com and get the DMG installer for the Mac. Don’t use the version from the AppStore. Install, log in, and now wait for an initial download to run.

This is the final step I can take you to, from user to user. Everything further needs assistance from support. For Teams/Business users they Have a special support team, familiar with the special aspects of that plan.

[daniel.upton2@live.com.au 1]

Done that, you must not have read an earlier post but thanks for the confirmation

I tried a heap of things 

[daniel.upton2@live.com.au 1]

This isnt really a solid solution but what i did after much deliberation was set up a complete new user business account (paid for a new user) and share everything over, make myself admin and share edit/invite access after identifying that it worked on another work colleagues account. 

 

Its most likely a very rare issue so i thought to save everyone the trouble (both myself and technical staff) I would bite the bullet and do it.

 

I think it might solve an ongoing issue i have had with my account and syncing also, so probably worked out for the best