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Personal vs. Premium account


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I am a long-time Evernote user and have had a Premium account for several years. Now they're telling me via pop-ups and daily emails that it's my "last chance" to sign up for a "Personal" account (which sounds exactly like what I already have) at a 40% discount. I just renewed my Premium account in August. Why on earth would I pay again a month later? There's been no email notifying me of any changes to my account, no explanations. Just non-stop ads. And I can't figure out how to contact them directly to ask about this. If you go through the process to open a support ticket, there's no category that aligns with plain old billing questions (it just tells me to go to PayPal 🙄).

Anyone else having this issue?

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48 minutes ago, winegirlnc said:

Personal vs. Premium account ... sign up for a "Personal" account (which sounds exactly like what I already have)

Access your account settings to verify the account level you're subscribed to    
Full Premium accounts were automatically upgraded to Personal accounts in July

For plan details, see https://help.evernote.com/hc/en-us/articles/209005157-Compare-Evernote-subscription-plans

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24 minutes ago, DTLow said:

Access your account settings to verify the account level you're subscribed to    
Full Premium accounts were automatically upgraded to Personal accounts in July

For plan details, see https://help.evernote.com/hc/en-us/articles/209005157-Compare-Evernote-subscription-plans

Thanks, but I never got a notification of an upgrade, and why do they keep telling me It's my last chance to get 40% off? 

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I am getting these notices too.  Been on premium since 2008.  Checked my account, I'm still on premium.  Kind of weird to be pitched to upgrade my account when I've already paid for a year.  

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There were actual two types of Premium subscriber before the subscriber tariffs were updated.  A lot of long time Premium users had been locked into an old tarrif. Others were paying the standard advertised rate.  Thyose paying the full rate were automatically transferred to the new Personal rate which is Premium plus a few extras (tasks and calendar).  Those on the reduced rate Premium have been allowed to keep the exact same package as they have been on until now but there is an option of a special rate upgrade to the new Personal plan.

If you don't need or want the Tasks and Calendar functions then you will probably want to stick with the reduced-rate Premium package.  However it will never receive any additional benefits etc.  In return you get the good price you previously had.  So the offer is being renewed for you in the hope you'll move to the new plans.

If you don't want to upgrade but don't want the pestering reminders either then I'm told that you should initially accept the offer but before completing the process cancel.  This, apparently, fools the automated reminders and you should stop getting pestered but you'll also lose the pathway to the discounted upgrade to Personal.

If you check your account settings and find that you are already on Personal then this is the offer to upgrade to Professional at a special price.  The same advice if you don't want the additional benefits.

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I have been struggling to upgrade from Evernote Premium, which I subscribed through iTunes. I can see the options to upgrade to Personal plan but I cannot do. My subscription is paid till April 22, and I have canceled it (thinking that I can get to the new plan) but I am not able to do anything. 

The boolean search is critical for me as I have more than 4000 notes and rely on this. A very bad experience for someone who has been a user since 2008. See the attached screenshot. 

Screenshot 2021-10-03 at 1.47.49 AM.png

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You can’t upgrade when your subscription is set to „canceled“. Since you run it through iTunes I am not sure support can do a thing about it, but as @agsteele suggested it is worth a try.

Worst case is you let it expire, and subscribe fresh then.

Boolean search: Typing into the search field

cat dog 

is equal to cat AND dog 

any: cat dog 

is equal to cat OR dog

cat -dog

Is equal to cat NOT dog

This work on all accounts, even the free one. It can be combined with filters, for notebooks, tags, contains, dates.

I can perfectly search without that Boolean feature.

 

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Are you sure that 

cat dog

is the same as cat AND dog? When I try searching for two terms, it does indeed find notes with both, but also finds notes with only one of the terms. This is on iOS.

 

After posting this, I notice that some notes that I thought didn’t contain both search terms actually did, but both weren’t highlighted.. need to play around with this more…

Edited by ObviousBob
Upon further reflection..
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Without being able to reproduce the searches, it is hard to tell. For me it usually works like that. It is in fact a bit more complex than described, but my description pretty much tells how to search with AND, OR and NOT equivalents.

The details are documented in EN help documents, if anybody wants to look it up. Here is maybe the most advanced, directed at developers who want to search through the API:

Some further possibilities for unexpected search results:

  • The searched term is there, but not visible. It can for example be in metadata. Example: When OCR is done, and several possible matches are found, a selection of words is saved, to increase the possibility of a positive hit when searching. The alternatives are stored as well.
  • EN sorts searches by Relevance. It starts with the best hits, and lists more with less good matches.

In general I did not say Boolean Search is worth nothing. The search syntax for example does not allow to build complex searches. If you really need it, Boolean search will help. But for the normal user, the classical search will do. In the end, it is easier to pick the right note from a short list of search results, than to elaborate a search configuration until it really only finds exactly what you are looking for.

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