Evernote "pending" share?

[JamesVT 1]

Hello,

I'm sharing an Evernote to two individuals.  The first receives the emails without issue.  The second doesn't.  Although there appears to be no issue with the sharing, when I click to view permissions (upper right hand corner) the status of the second is "pending".  When I click "pending" I have two options:

Share Again

Remove Access

When I "Share Again" it again appears to work "Shared note with XXXXXXX"...but the "pending" status doesn't change.

Suggestions?

James

[gazumped 11,652]

Hi.  Has the second individual confirmed that the emails are not in their spam folder?  Confirmed that you have their correct address?

[JamesVT 1]

The individual's address is correct, they used to receive the evernotes until two or three weeks ago.

The Evernote app notifies them that the note has been shared, but when they open the app there is nothing there.

 

[gazumped 11,652]

Hmmn.  Is this individual being notified by the web app,  or the installed v10 client? I have no recent personal experience of the exact steps required to accept a share,  but I believe there should be a link to click to accept it (?) - it wasn't just a matter of opening the app.  We're a (mainly) user2user forum so no under-the-hood access to servers to check on the process - if this just isn't working,  you really need to reach out to Support for more...  https://help.evernote.com/hc/requests/new

[JamesVT 1]

Notified on their phone app -- I believe Android.

They used to receive the Evernotes just fine.  Something on Evernote's end has changed.

Thank you for the link.

[agsteele 2,942]

I think they will have to accept the share into their account at Evernote if they have an account. Until it is accepted it will show as pending. Go to the Shared with Me notebook.