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account upgrade failure

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Help! ... I upgraded my account today to Annual Professional using iTunes, but Evernote does not recognize my account upgrade and I only have access to the free account. Now I can't access Evernote on my Mac or the web, only on my iphone--something about "too many unsyncs". Would appreciate some help from Support with this! ... Kevin

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  • Level 5*

Hi.  iTunes and Evernote are different companies,  and payments to one don't always register with the other very quickly.  Try logging out of Evernote and back in  - or restarting your device(s) - to force a sync which may confirm the update.

If you have any continuing issues,  I'd suggest you check with iTunes to make sure the payment has been processed.

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