Can not upgrade to Personal from Plus

[JWEast 0]

Web version tells me to upgrade through MacOS device; Evernote on my Mac tells me - 

Oops, we encountered an error.

Sorry, we encountered an error while loading this page. Please try again later, or contact Evernote Support for assistance.

 

Can not upgrade to Personal in order to save my Tasks that I created during the trial offer.

 

Any suggestions on how to connect with the Evernote support folks via chat, etc.?

[PinkElephant 8,072]

Link to support:

https://help.evernote.com/hc/en-us/requests/new

[JWEast 0]

Sorry but that link just takes me to the help main page - no answer is presented…

[PinkElephant 8,072]

Just tried the link: It takes me to this page, and I can start to enter a support ticket right away, by clicking on the field below the words "What can we help you with ?".

Maybe you need to log into the EN help pages first.

[JWEast 0]

I can get to this page but where do I enter my ticket number?  The drop down asks me to identify the subject of my issue, not enter a ticket number.....

[gazumped 11,652]

1 hour ago, JWEast said:

I can get to this page but where do I enter my ticket number?  The drop down asks me to identify the subject of my issue, not enter a ticket number.....

Hi.  I don't understand - the system will assign the ticket number to you.  If you already have a ticket number you should be able to respond to the emails you've been sent.  If you're in the right time zone (basically Texas,  US I think) and on a weekday you should have a chat option where you can raise a query and,  if necessary,  quote a ticket number.

[JWEast 0]

No chat option!  I think this is for Premium only level….

[PinkElephant 8,072]

Confirmed - chat access starts with classic Premium:

https://help.evernote.com/hc/en-us/articles/209005157

On the linked page you choose a ticket type, a subtype and enter your issue. You get an automatic answer and usually on the next weekday ( not on weekends ) a real answer. From then on communication is by email.