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Why sometimes duplicate events get created in Evernote's calendar while in google calendar, there's actually only one ?


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  • 2 weeks later...

I am using a Mac and I have the same problem.  I have a number of 'ghost' events.  I can't delete them since they do not show up in Google calendar and I have no way to delete them in Evernote. Repeating events are especially troublesome.  I tried disconnecting Google calendar.  Sometimes when I reconnect the problem goes away for awhile but it always returns.  I eventually abandoned my original Google calendar and set up a new one just for use with Evernote.  The same problem has reappeared.

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On 9/9/2021 at 10:07 PM, PinkElephant said:

Have you tried to contact support about it ?

Thanks for your reply. I kept hoping it would be taken care of by updates so I waited. I contacted Evernote support today and will post an update when I learn anything. Thanks again. 

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  • 1 month later...
On 9/9/2021 at 10:07 PM, PinkElephant said:

Have you tried to contact support about it ?

On 9/11/2021 at 7:58 PM, Dr. Bull said:

Thanks for your reply. I kept hoping it would be taken care of by updates so I waited. I contacted Evernote support today and will post an update when I learn anything. Thanks again. 

As promised, here is an update about the status of my support case. Thus far, I have been through two layers of support.  Initially, I received help from a Customer Support Representative.  I emailed activity logs to support and then followed these instructions:
"To help resolve the issue, kindly sign out of your Evernote devices. Before signing out, make sure all of your notes are synced to avoid any data loss. Also, when signing out for Mac, please remove your Evernote data for your device by clicking on the circle next to the option."  This did not resolve the issue. 

Next, I met with a Technical Support Specialist who took control of my computer, looked at the console (with the web app loaded), and saw something like the attached file.

After reviewing the console the Specialist then passed on my case to an engineer, but I have not heard anything since (9/28). I have emailed twice since then, but I think they are pretty busy rolling out new versions.  I keep hoping my problem will go away with a future version, so I immediately update whenever a new version comes out.  I think the problem might have something to do with repeated events.  I might try creating another Google Calendar (I've gone through about three thus far trying to get rid of ghost events). This time I will add each event manually and not rely on Google's repeating events feature.  

 

 

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