Krishna Bandi 0 Posted August 21, 2021 Share Posted August 21, 2021 I am an evernote premium user. I was able to use tasks almost till a week back. When I checked today, it suddenly says "upgrade". In my "account" section, it still says "Evernote Premium". What does it mean to "upgrade"? Link to comment
0 Reinier van der Hoek 10 Posted August 21, 2021 Share Posted August 21, 2021 Same problem here Link to comment
0 Dov J. Shazeer 0 Posted August 21, 2021 Share Posted August 21, 2021 Same problem. I wasted hours on this. I'm pissed. Link to comment
0 Evernote Expert agsteele 2,357 Posted August 21, 2021 Evernote Expert Share Posted August 21, 2021 It means, I think, that you are on an old subscription package so your package didn't qualify for the update to Personal. You get to keep that price but without tags and calendar. To get these with the new packages you will have moved to the current pricing structure. Link to comment
0 davey64 0 Posted August 22, 2021 Share Posted August 22, 2021 My subscription doesn't expire until April 2022. How am I supposed to upgrade through iTunes? Link to comment
0 Level 5 PinkElephant 6,245 Posted August 22, 2021 Level 5 Share Posted August 22, 2021 In other cases reported in the forum, the user upgraded through the same channel as the original subscription - for example iTunes. He paid the full price for the new subscription. Apple then automatically refunded what was not used from the old subscription a few days later to the iTunes account. If in question you can contact support. Link to comment
0 Krishna Bandi 0 Posted August 22, 2021 Author Share Posted August 22, 2021 Can you please share the email address of Evernote support? I can't seem to find it in my account help section anymore. Even that was removed for old Evernote Premium user. Holding off features is one thing. But support too? This is too much I think. Link to comment
0 Krishna Bandi 0 Posted August 22, 2021 Author Share Posted August 22, 2021 9 hours ago, davey64 said: My subscription doesn't expire until April 2022. How am I supposed to upgrade through iTunes? Same with me. My current "old Evernote Premium" expires in May 2022. I think we need to find out Evernote support email address. Link to comment
0 Level 5 PinkElephant 6,245 Posted August 22, 2021 Level 5 Share Posted August 22, 2021 https://help.evernote.com/hc/en-us/requests/new The support option is existing, but a bit hidden in the desktop clients. It is easier to find in the mobile clients, in the apps settings. All clients are identical, the access between the plans is controlled server side. Link to comment
0 Reinier van der Hoek 10 Posted August 23, 2021 Share Posted August 23, 2021 On 8/21/2021 at 9:08 PM, Dov J. Shazeer said: Same problem. I wasted hours on this. I'm pissed. I contacted evernote support and they solved it. 👍😃 Link to comment
0 CVoisey 0 Posted August 24, 2021 Share Posted August 24, 2021 Can you share details on the resolution? I am talking to support right now too. Link to comment
0 Level 5 PinkElephant 6,245 Posted August 24, 2021 Level 5 Share Posted August 24, 2021 Often it helps to log out and back in. Link to comment
Idea
Krishna Bandi 0
I am an evernote premium user. I was able to use tasks almost till a week back. When I checked today, it suddenly says "upgrade". In my "account" section, it still says "Evernote Premium". What does it mean to "upgrade"?
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