Evernote Premium - Unable to use tasks

[Krishna Bandi 0]

I am an evernote premium user. I was able to use tasks almost till a week back. When I checked today, it suddenly says "upgrade". In my "account" section, it still says "Evernote Premium". What does it mean to "upgrade"?

[Reinier van der Hoek 8]

Same problem here

[Dov J. Shazeer 0]

Same problem. I wasted hours on this. I'm pissed.

[agsteele 1,634]

It means, I think, that you are on an old subscription package so your package didn't qualify for the update to Personal. You get to keep that price but without tags and calendar. To get these with the new packages you will have moved to the current pricing structure.

[davey64 0]

My subscription doesn't expire until April 2022. How am I supposed to upgrade through iTunes?

[PinkElephant 5,133]

In other cases reported in the forum, the user upgraded through the same channel as the original subscription - for example iTunes. He paid the full price for the new subscription.

Apple then automatically refunded what was not used from the old subscription a few days later to the iTunes account.

If in question you can contact support.

[Krishna Bandi 0]

Can you please share the email address of Evernote support? I can't seem to find it in my account help section anymore. Even that was removed for old Evernote Premium user.

Holding off features is one thing. But support too? This is too much I think.

[Krishna Bandi 0]

9 hours ago, davey64 said:

My subscription doesn't expire until April 2022. How am I supposed to upgrade through iTunes?

Same with me. My current "old Evernote Premium" expires in May 2022.

I think we need to find out Evernote support email address.

[PinkElephant 5,133]

https://help.evernote.com/hc/en-us/requests/new

 

The support option is existing, but a bit hidden in the desktop clients. It is easier to find in the mobile clients, in the apps settings.

 

All clients are identical, the access between the plans is controlled server side.

[Reinier van der Hoek 8]

On 8/21/2021 at 9:08 PM, Dov J. Shazeer said:

Same problem. I wasted hours on this. I'm pissed.

I contacted evernote support and they solved it. 👍😃

[CVoisey 0]

Can you share details on the resolution?  I am talking to support right now too.

[PinkElephant 5,133]

Often it helps to log out and back in.