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Windows 10, i7, 16gb RAM - Evernote is a resource hog!


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I have been using Evernote - as a paid user - for just about 10 years at this point, and I am truly on the verge of leaving the platform entirely. I started a new job about two months ago, and brought Evernote with me as always. Due to the security requirements of my new role, I'm forced to use a Windows 10 laptop instead of my trusty Mac's. The laptop is new - a brand new HP zBook with 16 gigs of RAM, an i7, and 512gb SSD. I don't do a ton with it simultaneously - I'm a senior leader, so my time is spent on video calls, writing documents, presentations, and spreadsheets, doing email and taking notes.

 

But Evernote... Evernote 10 is absolutely horrific on this machine. Evernote eats up RAM and CPU like Cookie Monster on a bender. It's come to the point where I now have to use my iPad to take notes during meetings or while working on projects because the application just shreds my resources and slows down my Windows machine. I've reinstalled twice in the last month to no avail. I don't wish to downgrade, either - the improved Dashboard is very convenient.

 

To the heads of Evernote's Product and Engineering teams, from one head of Product to my peers at Evernote, please focus more on resource optimization and less on your new features. If you're asking me to pay you more RMR, make it worth my while. Fix this awful experience - and quickly.

 

Thank you.

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I've yet to work out why some users share your experience and others, like me, have no problems at all.  Evernote 10 uses about the same CPU as the so-called legacy version on my PC which is similarly specc'd to yours. Evernote 10 does use more RAM than legacy on my PC but not an unduly large amount. It consumes about the same as my web browser that I have open.

So I do sympathise but have not idea why some have one experience and others something very different.

You could try running Evernote in your web browser of choice - that may resolve things for you. The browser interface is very similar to the desktop app.

Meanwhile, as you may have realised, these forums are primarily peer support so you may not get any connection with Evernote staff. As a paid user you might do better opening a support ticket.

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No issue on my Mac either. EN typically uses 6-8 % of the CPU when in use (2-3 % when idle) and occupies 1GB or a little above of RAM. It does not even start the cooler ventilator. MacBook Pro, i7, 32GB RAM.

One tip if the app runs away is to really quit it. Not only hit the close (X), because then the background jobs will continue. Quit (on a Mac cmd-q) and restart.

And if it was running away: Jot down your last actions with EN somewhere, open the task manager and make a screenshot, and issue a support ticket with activity log.

My impression is that sometimes jobs don’t terminate as they should. These runaway jobs blow the resources out of the window. Stuff like this is hard to find, so every well documented ticket should help.

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I am having the same problem on my Windows 10 desktop PC at times.

I updated to Professional and updated my version of evernote this week.  Previously no CPU load problems.

When I check task manager I find several instances of evernote running (6+) and several of them (3) are using > 25% CPU.

After restarting Evernote (which uses > 90%) CPU I now have 8 instances running - using 0%-1% CPU each.

I'm going to have to install an earlier version.

 

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To run the package to which you subscribed v10 is needed. The features that make up the difference will not run in legacy, nor in most of the older releases of the v10 client.

To get sorted out which jobs are consuming your PCs resources, I would try to work with support on it. They probably need your help to get activity logs, and additional information about what you did when the processes started clogging up your CPU.

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16 hours ago, miktro said:

I am having the same problem on my Windows 10 desktop PC at times.

I updated to Professional and updated my version of evernote this week.  Previously no CPU load problems.

When I check task manager I find several instances of evernote running (6+) and several of them (3) are using > 25% CPU.

After restarting Evernote (which uses > 90%) CPU I now have 8 instances running - using 0%-1% CPU each.

I'm going to have to install an earlier version.

Evernote has always had multiple instances running (even with Legacy).  When running correctly these are different parts of the Evernote application rather than duplicates of the one program. The solution to this is, sometimes, to completely uninstall the application and remove all trace of the directories on the PC.  Revo Uninstaller is good at this or check and delete %AppData%\Evernote as well as %LocalAppData%\Programs\Evernote  Have cleaned the system then reinstall the new version of the app and allow your data to be rebuilt and then see what is happening.

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  • 1 month later...
Em 03/08/2021 at 16:15, PinkElephant disse:

Nenhum problema no meu Mac também. EN normalmente usa 6-8% da CPU quando em uso (2-3% quando ocioso) e ocupa 1 GB ou um pouco mais de RAM. Nem mesmo liga o ventilador mais frio. MacBook Pro, i7, 32 GB de RAM.

Uma dica se o aplicativo fugir é realmente encerrá-lo. Não apenas aperte o botão de fechar (X), porque então os trabalhos em segundo plano continuarão. Saia (em um Mac cmd-q) e reinicie.

E se ele estava fugindo: Anote suas últimas ações com EN em algum lugar, abra o gerenciador de tarefas e faça uma captura de tela, e emita um tíquete de suporte com registro de atividades.

Minha impressão é que às vezes os empregos não terminam como deveriam. Esses trabalhos descontrolados estouram os recursos pela janela. Coisas como essa são difíceis de encontrar, então todos os tíquetes bem documentados devem ajudar.

Um aplicativo como a finalidade do Evernote usando 1GB de ram não é bom. É terrível. Talvez para quem tem computadores com grandes quantidades de memória ram não seja um problema, mas muitos usuários usam computadores com 4GB de ram ou menos até.

 

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The new EN app runs inside of a framework, that is practically a Chromium browser without a user interface. You have the framework using its share of memory, plus the app itself.

If your computer is not up to it, you may switch to the web client. It has nearly feature parity to the desktop app.

Or you can install the legacy client, alone or side by side with v10. It lacks all new features, but as a native app it runs with less demand on resources.

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