Evernote is blocked by a blank window.

[ztang 1]

Every time I enter Evernote, this blank window pops out and gets stuck like the screenshot, and I cannot do anything including selecting the menu.

[PinkElephant 8,100]

On which plan are you - Free or subscriber ?

[ztang 1]

13 hours ago, PinkElephant said:

On which plan are you - Free or subscriber ?

Thanks for your reply! I am currently using a free plan.

[PinkElephant 8,100]

Maybe you are exceeding your device limit.

Go to your account, tab devices. Maybe you need to unsync devices to get within of your limit of 2 devices (1 if you want to add another). The web client counts as an own device.

https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit

[ztang 1]

On 8/3/2021 at 11:11 AM, PinkElephant said:

Maybe you are exceeding your device limit.

Go to your account, tab devices. Maybe you need to unsync devices to get within of your limit of 2 devices (1 if you want to add another). The web client counts as an own device.

https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit

Thanks so much! It is this reason that blocks the Evernote window! I tried to cancel one device from my account and this blank window does not appear again! 

[PinkElephant 8,100]

Yes, unfortunately EN does not always post a clear message where the problem is rooted. Good it is back to work now.