Upgrade from Premium to Personal/Professional

[kthawkins 2]

Hi,

My Premium subscription still has eight months until renewal. What's the position with regard to upgraded subscriptions?

Does the upgraded subscription start straight away or will the new subscription be taken on the anniversary of my existing subscription in eight months time?

If the new subscription is taken immediately, do I lose the 8 months I've already paid for?

Thanks for your assistance.

Kind regards

[PinkElephant 8,095]

Please ask support about it - we had cases in the forum that were difficult because the subscription was handled through the AppStore / PlayStore.

Don‘t cancel anything before the procedure is not clear !

[Frki2 76]

For me upgraded subscription started momentary. Also I payed prorated amount until end of current subscription.

[stocky2605 401]

1 hour ago, kthawkins said:

Hi,

My Premium subscription still has eight months until renewal. What's the position with regard to upgraded subscriptions?

Does the upgraded subscription start straight away or will the new subscription be taken on the anniversary of my existing subscription in eight months time?

If the new subscription is taken immediately, do I lose the 8 months I've already paid for?

Thanks for your assistance.

Kind regards

I upgraded using Apple Appstore and after 24 h Evernote „realized“ my new subscription. The remaining Premium subscription was payed off by Apple during the upgrade process.

[kthawkins 2]

Thanks for the help with this guys. I was looking further at the upgrade but I have reservations ovber the syncing of V10. I'm currently missing nearly 1000 notes that are showing in Legacy, and nothing new has been added to V10 in nearly a week (over 150 new notes in Legacy).

[PinkElephant 8,095]

Whether legacy has synced everything you can check in the web client. It shows the Server Status directly.

About v10 I would once log out, quit the app and restart it. Then log in - in most cases this is setting it back.

If not, there is an advanced procedure. It is not needed usually, just in case.

[Dan Caldwell 0]

I am trying to upgrade to Pro and it sent me to the App Store (Mac) and I cannot fide the upgrade option it only opens the current application.

 

[PinkElephant 8,095]

The app is always the same. The accounts are controlled server side.

Go to your account information, the upgrade is right there.