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Note conflicts on unshared notes (Only edited on 1 device)


kcor

Idea

Ever since the platform change, I'm having tons of conflict issues resulting in duplicate notes. The service isn't doing me any good if I have multiple versions of notes and pieces of information in various locations. And now with the new setup, we can no longer submit help desk tickets? What are we paying for if not support for bugs? 

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On 7/9/2021 at 8:33 AM, kcor said:

Ever since the platform change, I'm having tons of conflict issues resulting in duplicate notes. The service isn't doing me any good if I have multiple versions of notes and pieces of information in various locations. And now with the new setup, we can no longer submit help desk tickets? What are we paying for if not support for bugs? 

I share your pain. I provided them with multiple log files, and on July 1st they responded and said "We're currently aware of this issue and working on a fix that will be in an upcoming release." Let's hope the fix is sooner, rather than later.  As is, EN is best as a single device app.

Today I received an email saying that version 10.17 (windows) has made improvements to address the issue.  Unfortunately, I'm still encountering the problem.

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No idea then. Even trying support probably does not look as a bright option.

Just be assured there are users of v10 that don’t have that duplication pest - whyever, however. Hopefully they find out why, and can solve the problem for all users.

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Hi All,

I've split this discussion out into it's own thread.

@esetter230 As you already mentioned, this an issue that we're working to address.

I'll add an update here once I have one available.

If you are experiencing this issue, please let us know on this thread.

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Shame D.,

I just experienced this regarding important notes I'm taking for a book I'm writing, between my desktop legacy version and my android. It caused me to come here, and have major difficulties trying to sign in with my password. I finally got that straightened out, then discovered that the forum does not include my evernote model. Ugh. I'm liking the program apart from my conflict note issues.

 

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@gralan Hi, Shane is forum admin, not the personification of the customer service.

If you have an issue, you should try support (subscribers only).

With your setup, support will tell you anyhow to update to v10. There is no more support for legacy - you use it as it is, and you can only come to the forum to get some help from fellow users.

You don't tell what you are experiencing. But from you mentioning a book, I just want to caution that EN is not good for writing and syncing long texts. It is technically possible, but counted in characters a small library would fit into the 200MB maximum note size.

EN always syncs the whole note when is saves changes. If the note is very large, the risk increases that there are conflicts. The best measure against this effect is to break down large text notes into smaller ones. You can create a TOC table-of-content note to be able to go directly to every chapter, and links at the beginning and end of each note to go forward and backward.

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Hi All,

We believe this issue has been fixed or desktop users in our most recent update, version 10.21.

You can learn more here:
https://discussion.evernote.com/announcement/224-update-evernote-1021-for-mac-windows-and-web-is-here/

We're currently working to implement a similar fix for our mobile platforms. I'll follow-up here once there is an update on our mobile updates.

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Shane,

Do we need to log out of all devices and have only one open at a time?  I used Windows EN at work and MAC EN at home.

I thought notes synced quick like you see in Google docs. 

I used to assume if I made a note change on one device that it would update that note when I viewed it on another device. 

IS THAT TRUE? 

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On 7/13/2021 at 12:27 PM, PinkElephant said:

No duplicates, except when I modify the same note on 2 devices at the same time. This can happen as well across accounts when a note is shared.

The fix is to never open any note on 2 devices at the same time.

That’s not a fix from what I’m seeing. I came here to confirm the issue as reported.

Of COURSE if the note is open on two or more devices at the same time, that could create duplicates. This isn’t that. This has happened to me half a dozen times during this past week.*

This feels more along the lines of: A note is being EDITED on one device, and continually expanded. Leaving the note and coming back into it in the same device, while also having another note-taking session going on in another device and bopping between them irregularly, something seems to be triggering the note auto-save (as is normal) but then during a sync cycle somehow it’s being falsely flagged as divergent from the previously saved copy, AS IF it’s open elsewhere. Perhaps because I’m leaving my desktop client running and likely also have at least my phone client and possibly also my tablet client foregrounded. With three separate clients going, and different ACTUALLY unique notes being created on them at different times all fairly close together, that does trigger a three-way reconciliation, but they seem to proceed at vastly different speeds. Just by luck! Most of the time they’re fast when it’s the client in front of me that I’m typing in, but it seems as if they cannot ALL be fast at the same time.**
 

*( I’m having a “vacation at home” week so of COURSE I get the itch to jot down several new ideas and do a little bit more of the organizing I feel I’m behind on. In addition to the relaxing and goofing off. I only mention this in footnote to say I’m only suddenly seeing more of this this week because I’m using it heavily this week, not because something about this issue became worse this week! But it has given me multiple occasions to witness it… )
 

**( And yes, sometimes I have all three screens up, this week. Yes, that’s both terribly inefficient and terribly efficient at the same time. It’s a bit of a dervish dance of note-taking when it happens and I sort of hate it because it means my focus is in tatters but it’s better to record the ideas and get it over with than put that off, because then at least I can REGAIN focus, eventually. As opposed to significant parts of my mind acting like out of control flywheels in the background. )

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If THIS issue was reported you need to know yourself  - it was if you issued a support ticket.

In general there are a lot of syncing problems reported to EN, no doubt about it.

As explained in other threads I believe EN needs to redesign the whole note concept / syncing process to resolve the problems once and for all situations.

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