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Cannot upgrade plan to Evernote Professional


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Hello all,

Today, I wanted to upgrade my Evernote account to the newly announced "Evernote Professional", but failed to do so. I'm an Evernote user since 2013 and managing my subscription via Mac App Store since eternity. Here's the procedure and what's happening.

 First, I tried to change the plan directly:

  1. Open macOS App Store.
  2. Go to account (left bottom corner)
  3. Go to View Information (middle link at the top right triplet)
  4. Go to "Manage Subscriptions" (at the last triplet: reviews, subscriptions, whatnot)
  5. Find Evernote from the list, click edit.
  6. Select Evernote Professional, Annual
  7. Click "Done"
  8. Authenticate (TouchID → Confirm → Username → Password).
  9. Screen closes, no errors, Still Evernote Premium (Annual).

 Then, I tried to cancel the subscription (so, I thought I can resubscribe):

  1. Open macOS App Store.
  2. Go to account (left bottom corner)
  3. Go to View Information (middle link at the top right triplet)
  4. Go to "Manage Subscriptions" (at the last triplet: reviews, subscriptions, whatnot)
  5. Find Evernote from the list, click edit.
  6. Click "Cancel Subscription".
  7. Confirm.
  8. Screen closes, no errors, Still Evernote Premium (Annual), now with an expiration date (as intended).

Further Notes:

  • If I try to resubscribe, process goes like the first one, but again fails silently. I'm still seeing my Premium subscription with an expiration date.
  • I can't upgrade via Evernote directly, since there's an active iTunes based subscription.
  • The following line appears in the App Store logs after trying to subscribe/resubscibe:
  • AMSMarketingItemTask: [A7A9C590] === Failed === -> error = Error Domain=AMSErrorDomain Code=7 "No marketing items found" UserInfo={NSLocalizedDescription=No marketing items found, NSLocalizedFailureReason=Found no marketing items for the given account}

     

Ideally, I want to upgrade to Evernote Professional via iTunes / macOS App Store, since it allows me to track everything centrally, but at the end of the day, I want to be able to upgrade.

All help is very welcome,

Regards,

H

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The ability to open support tickets is also broken for paying customers, I just tried filling a support ticket for issues with calendar integration.

Screenshot from 2021-07-22 17-22-18.png

Edited by zamodain
Added screen shot
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I retried the upgrade process again, and it went through. However, my account info didn't change on my account page, so I chatted with Evernote support just now. All is well.

It seems, the upgrade is being rolled out step by step, so everything will sort itself out in a day or two. 

Last Update: Lo and behold, everything sorted itself out. I'm using professional now.

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I can't upgrade to professional - gives me the following - you are ineligible to upgrade to Professional while on a gift subscription.

 

I have no idea what gift subscription is or I don't remember ever getting one

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  • 2 weeks later...

I also have this problem: 'You are ineligible to upgrade to Professional while on a Gift subscription.'  I don't even know what a gift subscription is.  I've been a Premium member since 2010.

When I try to use the Help function, or use the Evernote support link, I get automatically logged out.

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I tried to upgrade from Plus to Personal via the Windows app (which opens a web page for the transaction) this afternoon and got all the way through to confirming the PayPal recurring annual subscription and was then sent back to a blank Evernote web page. The subscription has not registered on PayPal and I am still being prompted to upgrade but trying again takes me straight to the blank Evernote web page so something has happened just not sure what.

Reading the other comments it appears to be a general problem with the upgrade process. I have raised a support ticket.

  • Thanks 1
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Yes, I spent far too much time on the phone with Apple about this problem and also posted here about it.  Support options from Evernote itself are appallingly poor.  What a mess.  It's simply inexcusable.  All the people in charge are totally clueless.  I just want to upgrade from Plus to Personal.  I want to actually give them more money but they can't process the transaction..

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  • Level 5

Have you been in contact with support about it ?

What was posted in other threads was that the upgrade was booked by subscribing (typically for a year). Through EN support a refund for the unused part of the old subscription was initiated. I am not aware how this works with the different methods of payment.

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1 minute ago, PinkElephant said:

Have you been in contact with support about it ?

What was posted in other threads was that the upgrade was booked by subscribing (typically for a year). Through EN support a refund for the unused part of the old subscription was initiated. I am not aware how this works with the different methods of payment.

After upgrading my subscription through iTunes, Apple refunded my old subscription's unused part in a few days. 

  • Thanks 1
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After a bit of to-ing and fro-ing with Evernote I was 'downgraded' to 'Free' and was then able to upgrade to 'Personal'. Evernote Billing then refunded the balance of my previous subscription.

All worked out in the end but it does seem that there is a problem with therr process whereby you are not able to upgrade from one of the older plans to a new one. Apparently the problem was with the way that I paid (annual recurring PayPal)!! Can't think that is breaking new ground.

  • Thanks 1
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