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Cannot upgrade plan to Evernote Professional


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Hello all,

Today, I wanted to upgrade my Evernote account to the newly announced "Evernote Professional", but failed to do so. I'm an Evernote user since 2013 and managing my subscription via Mac App Store since eternity. Here's the procedure and what's happening.

 First, I tried to change the plan directly:

  1. Open macOS App Store.
  2. Go to account (left bottom corner)
  3. Go to View Information (middle link at the top right triplet)
  4. Go to "Manage Subscriptions" (at the last triplet: reviews, subscriptions, whatnot)
  5. Find Evernote from the list, click edit.
  6. Select Evernote Professional, Annual
  7. Click "Done"
  8. Authenticate (TouchID → Confirm → Username → Password).
  9. Screen closes, no errors, Still Evernote Premium (Annual).

 Then, I tried to cancel the subscription (so, I thought I can resubscribe):

  1. Open macOS App Store.
  2. Go to account (left bottom corner)
  3. Go to View Information (middle link at the top right triplet)
  4. Go to "Manage Subscriptions" (at the last triplet: reviews, subscriptions, whatnot)
  5. Find Evernote from the list, click edit.
  6. Click "Cancel Subscription".
  7. Confirm.
  8. Screen closes, no errors, Still Evernote Premium (Annual), now with an expiration date (as intended).

Further Notes:

  • If I try to resubscribe, process goes like the first one, but again fails silently. I'm still seeing my Premium subscription with an expiration date.
  • I can't upgrade via Evernote directly, since there's an active iTunes based subscription.
  • The following line appears in the App Store logs after trying to subscribe/resubscibe:
  • AMSMarketingItemTask: [A7A9C590] === Failed === -> error = Error Domain=AMSErrorDomain Code=7 "No marketing items found" UserInfo={NSLocalizedDescription=No marketing items found, NSLocalizedFailureReason=Found no marketing items for the given account}

     

Ideally, I want to upgrade to Evernote Professional via iTunes / macOS App Store, since it allows me to track everything centrally, but at the end of the day, I want to be able to upgrade.

All help is very welcome,

Regards,

H

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The ability to open support tickets is also broken for paying customers, I just tried filling a support ticket for issues with calendar integration.

Screenshot from 2021-07-22 17-22-18.png

Edited by zamodain
Added screen shot
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I retried the upgrade process again, and it went through. However, my account info didn't change on my account page, so I chatted with Evernote support just now. All is well.

It seems, the upgrade is being rolled out step by step, so everything will sort itself out in a day or two. 

Last Update: Lo and behold, everything sorted itself out. I'm using professional now.

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On 7/23/2021 at 5:08 AM, indyjcarr said:

I can't upgrade to professional - gives me the following - you are ineligible to upgrade to Professional while on a gift subscription.

 

I have no idea what gift subscription is or I don't remember ever getting one

I think you should talk with Evernote support via the link: https://www.evernote.com/SupportLogin.action

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