Annoying blank loading page

[Fury Bean 0]

Every time I trying to use Evernote this pop up blank page cover the all view then stuck on it. Could someone help me rid of it. I can’t use Evernote anymore.

[PinkElephant 8,105]

This is a loading page.

On which Plan are you ?

If on Free/Basic, you probably have exceeded your device limit. Go to your account settings, tab devices and remove devices to go down to 2. If you want to add another, the count must be one before you can do it.

[puff 0]

On 7/24/2021 at 1:36 AM, PinkElephant said:

This is a loading page.

On which Plan are you ?

If on Free/Basic, you probably have exceeded your device limit. Go to your account settings, tab devices and remove devices to go down to 2. If you want to add another, the count must be one before you can do it.

I have been came across this problems as well. 

i have used on my phone and on mac, as well as on the web.  it is not a common sense that the web using is counted as 1 device. 

Then perpetual loading screen appears on my phone and mac app, while the web still can be used normally. 

I have to say, thank you for free service. but this is a very confusing reaction. we would like to receive more clear feedback, such as: "you have reached limit of devices" rather than a error/bug like- perpetual loading. 

[PinkElephant 8,105]

A better message would be good, no doubt. I have send EN this as a ticket, I use a second account based on the free plan.

The explanation of what the free plan is about IMHO is pretty good:

https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit