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Upgraded to business plan and lost my notes


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  • Level 5*

Hi.  As a Business user,  you have both a personal account for your own notes,  and a separate Business account for the notes you share with other users/ employees.  You may be logged into the 'wrong' account to see your notes.  You'd need to contact Support if you don't have an alternative login.

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  • Level 5

If you are the business account admin, ask support.

If you aren’t the admin, first ask your admin. There is a description of how to convert and link existing accounts into a new business account.

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