Spinning green circle on startup

[JoeTourist 6]

The initial startup of Evernote 10.17.6 on a high-spec i9 iMac displays a spinning circle for about 15-30 seconds, with the app partially frozen until the circle disappears. Subsequent startups of Evernote don't display this problem.

This issue appeared with the release of Tasks Early Release.

[PinkElephant 8,073]

Is the „Keep data on leaving …“ switch in the app settings active or inactive in your installation ?

How fast is the internet ? Internal network by WiFi, or by Ethernet cable ?

[JoeTourist 6]

2 hours ago, PinkElephant said:

Is the „Keep data on leaving …“ switch in the app settings active or inactive in your installation ?

How fast is the internet ? Internal network by WiFi, or by Ethernet cable ?

I have no idea where to set the „Keep data on leaving …“

My Internet connection is 650 Mbps - hardwired Ethernet.

[PinkElephant 8,073]

It is in the app settings, little as there are.

Your internet should do. I am on a pretty maxed MacBook Pro 15“ and have no startup problems.

 

[viverechristus 10]

9 hours ago, PinkElephant said:

Is the „Keep data on leaving …“ switch in the app settings active or inactive in your installation ?

How fast is the internet ? Internal network by WiFi, or by Ethernet cable ?

For me the "Keep data on leaving" selection is active. I get the same behavior as JoeTourist, though it's irregular. I just now restarted my MacBook and then opened Evernote, and I got a fast startup (about 14 seconds to fully open, but no long green spinner). However, sometimes I do get it. As JoeTourist has indicated, there's reason to think that it's not associated either with bandwidth or with hardware deficiencies.

[PinkElephant 8,073]

There was sort of a database overhaul when tasks were introduced, but this was more of a one timer than a recurring issue.

[Mathew Lewis 2]

Seeing the same behavior in versions 10.15.6, 10.16.7 and 10.17.6 for mac. However if I install/downgrade to 10.14.7 the spinning wheel issue does not present itself. The only difference in what @JoeTouristreported above, subsequent startups are intermittently spinning the green wheel.

[Roginator 3]

I've got the same problem. Suddenly started happening recently. Very fast internet connection - definitely not the problem. Someone else has reported this too at 

.

[Roginator 3]

Actually, I did remove a device as suggested by @PinkElephant and I no longer get the spinner. So, thank you! Hopefully Evernote will just fix this some day. Probably damaging their business as we speak.

[PinkElephant 8,073]

Weird - the „remove a device“ is meant for Basic accounts, that may have exceeded their limit. If this happens to subscribers as well, something is wrong.

Maybe ask support to check this for you.

[Babuchi 0]

I have removed all of my devices, and now it seems worst than before. The spinning circle keeps coming every few minutes. The sync functionality is the main feature of evernote and any cloud related note taking apps, so hopefully they will fix it at no time.

[PinkElephant 8,073]

You are on Basic, not Premium like the post above. Since you have no support access, you are more or less on your own with troubleshooting.

From the few information that you post I think it may be a network issue.

[stocky2605 401]

same issue here - after re-starting the App the problem is gone. Each and every time.

[JoeTourist 6]

I may have discovered a solution to this problem.

I rarely use Evernote from a web browser, but when I accessed my notes this morning using the browser app, it displayed an "Updating..." prompt. When I now access my notes using the Evernote MacOS app on my iMac, the green spinner briefly appears for less than a second - no more waiting 30 seconds or so!

It will be interesting to hear if this works for others who are experiencing this problem.

[JoeTourist 6]

I spoke too soon. This problem persists on my high-spec Intel-based iMac, but is no longer an issue on my M1 MacBook Air nor my Dell Windows 10 notebook.

 

[wop3jt 0]

Had a same issue on a new Macbook and I am also a Premium subscriber. Chatted with tech support but they wanted logs but I couldn't get the logs whilst the green circle was spinning. Also tried multiple reinstalls and reboots. In the end I installed the legacy version of Evertnote and it is ok. Maybe something wrong with latest Mac client.

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Miskmask 1]

Same issue with me. Premium user. Issue appears on my iPhone, iPad, macAir and 27" iMac. Round and round it spins for about 15-seconds. Started happening with beta task update and never stopped. Fibre broadband connection which is very fast and stable. 

[RobJVM 2]

Same problem. 10-30+ seconds of spinning green wheel every time I startup. This is a recent development. For $70 a year I expect to NOT have to wait 30 seconds to make a quick note. I may try a legacy version (if possible). I've been an Evernote user for 10yrs. More attention needs to be given to this problem. 

Thanks

10.16.7-mac-mas-public (458707)
Editor: v126.0.16239
Service: v1.37.3

macOS Mojave 10.14.6
2013 MacPro - 64GB RAM - 3.5Ghz 6-core - plenty of drive space
 

 

[JoeTourist 6]

I've raised a Support Ticket for this problem. I'll post any remedy or workaround the tech support team send my way...

[PinkElephant 8,073]

In another thread a solution was posted: 

The problem was caused by the WOT web of trust extension.

Disabeling WOT Live Blocking did the job there.

[StevenTillson02 1]

Facing the same issue .Disabeling WOT Live Blocking not fixed my issue.

[a1r 3]

Same behavior, at startup Evernote 10.17.6 shows green spinner in the foreground for 20-30s before I can interact with the note in focus. I am Evernote Plus.

This feels suspiciously similar to the View Only bug on Android they just fixed, i.e. the app has to do 20s of work to the local DB before it lets you do anything. Except in this case you can't even look at notes.

[JoeTourist 6]

I received this advice from Evernote Tech Support: "At this moment, this issue is actually one that the development team knows about and I believe it should be fixed in our latest release (10.18). Can you please log into the Evernote for Mac app and check for updates (Help > Check for updates)? Install that update and see how things are working."

I updated to the latest release 10.17.8 available for my Intel iMac, which seems to have fixed the problem.

FWIW, I'm running the latest Evernote 10.17.6 release on my M1 MacBook and Dell Inspiron (Win 10) with no issues.

[RobJVM 2]

Unfortunately I have no "Check for Updates" under my help menu...

10.16.7-mac-mas-public (458707)
Editor: v126.0.16239
Service: v1.37.3

[JoeTourist 6]

Once again, I spoke too soon. The problem is back, despite running the latest release. I've advised Tech Support and sent them a new Activity Log.

 

[stocky2605 401]

after starting Evernote.app on my Mac I got that spinning green circle again - it overlaps current shown note. Then I opened "Tasks" and saw a short notice at the top of the window: "sync in progress" (or so) - after approx. 15 secs the circle disappeared. In my case, it seems, this is just a short delay until everything is synced - at least during initial startup, I never got that circle after quitting EN and restarting it.

 

[PinkElephant 8,073]

22 hours ago, RobJVM said:

Unfortunately I have no "Check for Updates" under my help menu...

Sometimes it shows, sometimes not.

The actual version for desktop is 10.17.8, and I download always from the website.

The circle is maybe related with some database reorg in the background. At least for me it started about a week ago. I will wait a little if this nuisance corrects itself.

 

[RobJVM 2]

4 hours ago, PinkElephant said:

Sometimes it shows, sometimes not.

The actual version for desktop is 10.17.8, and I download always from the website.

The circle is maybe related with some database reorg in the background. At least for me it started about a week ago. I will wait a little if this nuisance corrects itself.

 

10.17.8 just dropped on the Mac App Store. Will live with it for a day or two and see if there's any change.

UPDATED: Nope. No difference. I didn't need a day or two. Spinning circle of death for 10-30 seconds.

[PinkElephant 8,073]

No circle of death (which is normally used for the „beachball of death“), because the app recovers by itself. 

But a nuisance still, I hope they fix it soon.

As a workaround start the app early, before you really need it.

[RobJVM 2]

18 minutes ago, PinkElephant said:

No circle of death (which is normally used for the „beachball of death“), because the app recovers by itself. 

But a nuisance still, I hope they fix it soon.

As a workaround start the app early, before you really need it.

Yeah, I get it. I was being sarcastic.

[JoeTourist 6]

The latest from Tech Support - the rollout of the fix has been delayed.

Quote

It looks like the development team at the last minute ended up pushing this fix to our next release or possibly the one after. They are still putting forth quite an effort to get this fixed but I believe they will need some more time. I do apologize for the inconvenience this has caused you. There is only one other troubleshooting step I can provide you and if it doesn't resolve your login issue, I am going to recommend you wait until the fix for this issue is released.

Their recommendation is to completely uninstall Evernote, then reinstall the latest version. Personally, I have no intention of doing a reinstall, but others may wish to try it.

[JoeTourist 6]

I just updated to release 10.18.3, which seems to have fixed the problem. The green spinner is gone!

 

macOS Big Sur 11.5.1 on a high spec iMac (Intel i9).

[RobJVM 2]

6 minutes ago, JoeTourist said:

I just updated to release 10.18.3, which seems to have fixed the problem. The green spinner is gone!

 

macOS Big Sur 11.5.1 on a high spec iMac (Intel i9).

Thanks for the update! I did the uninstall/reinstall and it did NOTHING to fix it. But if 10.18.3 is REALLY the current version, the Mac App Store is quite a few iterations behind (I realize by the nature of how the App Store works that it would be a little behind, but they're showing 10.17.8 as current).

 

I'm going to download directly from Evernote and see how it goes.

[PinkElephant 8,073]

10.17.8 was the last version. Since the Version count of EN is sort of erratic, it may well be that 10.18.3 is the direct successor.

Mac is already down for the night, will check tomorrow.

[JoeTourist 6]

3 hours ago, PinkElephant said:

10.17.8 was the last version. Since the Version count of EN is sort of erratic, it may well be that 10.18.3 is the direct successor.

Mac is already down for the night, will check tomorrow.

 

3 hours ago, RobJVM said:

Thanks for the update! I did the uninstall/reinstall and it did NOTHING to fix it. But if 10.18.3 is REALLY the current version, the Mac App Store is quite a few iterations behind (I realize by the nature of how the App Store works that it would be a little behind, but they're showing 10.17.8 as current).

 

I'm going to download directly from Evernote and see how it goes.

Version 10.17.8 update did not cure the problem for me. I followed the auto update prompts to install the latest update, but you could also use Help > Check for Updates...

[RobJVM 2]

1 hour ago, JoeTourist said:

 

Version 10.17.8 update did not cure the problem for me. I followed the auto update prompts to install the latest update, but you could also use Help > Check for Updates...

Mac App Store version does not include "Check for Updates". The current version on the Mac App Store is 10.17.8. Installed 10.18.3 direct download from the Evernote website. Does not appear to solve the spinning green wheel problem.

[Wilburguy 26]

I'm having the same problem on all of my machines. I uninstalled/reinstalled on one machine. No love.

 

[Sam_Leo 0]

I'm on Windows 10 and having this exact same issue. So it is not specific to Macs...

This seems to be a database sync delay problem (or something along those lines) happening on Evernote's servers.

[JoeTourist 6]

I would encourage everyone continuing to have this issue to raise a support ticket directly with Evernote. Version 10.18.3 has mostly eliminated the problem on my iMac, but once in awhile the spinner still appears for 30 seconds upon startup - frustrating!

[Wilburguy 26]

Reported this problem in Evernote tech-support chat. 

[The Total Legend 1]

I am still having the exact same issue with the latest versions (as of this post) of EN for Mac and Windows. I use both frequently. I did the reinstalls by downloading the newest versions as suggested.

My issue only happens when I first open EN and the spinner can last between 15 - 30 seconds. Once it never stopped spinning at all (Mac) and I had to quit and restart the app. The only app changes I made was for it to display in Dark Mode and I made no other settings changes.

[PinkElephant 8,073]

Have / had the same problem.

Support asked me to provide a screen video. Since then I always start the screen grabber first, then EN.

The green circle has not come back yet. Seems to be a bit shy of the camera .... 👻

[JoeTourist 6]

It appears Evernote has finally fixed this problem with the latest release 10.19.2 for macOS.

I'm no longer seeing the green spinner when cold starting the app.

[PinkElephant 8,073]

Same with me, so let us hope it does not return.

[RobJVM 2]

1 hour ago, JoeTourist said:

It appears Evernote has finally fixed this problem with the latest release 10.19.2 for macOS.

I'm no longer seeing the green spinner when cold starting the app.

Thanks for posting there's an update. My Evernote says 10.18.3 is the latest version and I'm up to date. Downloaded from the website and got 10.19.2. On first launch it started right! Hopeful. Usually the spinning problem gets worse the longer I don't use Evernote so I'll recheck it tomorrow. Fingers crossed.

[RobJVM 2]

Confirmed after 2 days of use. 10.19.2 for macOS has fixed this issue for me.

[Wilburguy 26]

YAY!

 

I also found that Evernote reported that 10.18.3 what is the latest version but I download attend at 19.2 and so far so good!