Error: Something went wrong on our end, sorry about that. Please try restarting Evernote.

[IanU 1]

6/30/21 iMac. Evernote version 10.16.7

iMac (Retina 5K, 27-inch, Late 2015) - macOS Big Sur 11.4

Evernote was ok yesterday and for a long time before but suddenly after restarting Evernote I got a gray/white window with an error window in the center:

Something went wrong on our end, sorry about that. Please try restarting Evernote. Restart   Quit .

Neither choice does anything. I have to use Force Quit to quit Evernote. I have restarted Evernote on my iMac many times now always with the same result.

I logged in to my account at evernote.com and all my notes are there ok and up to date

THIS IS A DIRE SITUATION FOR ME. Obviously I cannot use the Evernote app on my iMac until I can fix this problem. 

 

After Force Quit I get Console Crash log that starts:

Process:               Evernote [7679]
Path:                  /Applications/Evernote.app/Contents/MacOS/Evernote
Identifier:            Evernote
Version:               10.16.7 (458707)
App Item ID:           406056744
App External ID:       842758641
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
User ID:               502

Date/Time:             2021-07-01 10:08:50.959 -0700
OS Version:            macOS 11.4 (20F71)
Report Version:        12
Anonymous UUID:        1DEA29C1-C558-AF42-79C5-180C9C2990F9

Time Awake Since Boot: 1600 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [7679]

Application Specific Information:
dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
Could not set sandbox profile data: Operation not permitted (1) ...
 

 

iMac (Retina 5K, 27-inch, Late 2015) - macOS Big Sur 11.4

Model Name: iMac

  Model Identifier: iMac17,1

  Processor Name: Quad-Core Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled

  Memory: 24 GB

  System Firmware Version: 170.0.0.0.0

 

I am attaching the full log.

Many thanks for any help with this.

Ian Underwood

 

IanUnderwood Evernote10_16_7 Console Crash log 7_1_21 iMac BigSur11.4.txt

[PinkElephant 8,077]

This is not support !

We can’t do nothing about it, except sharing some ideas from user to user. I assume since you are on a Mac that there is no additional security software running on your system. If your firewall is active, disable it while trying to fix things.

First question: Have you yet logged out of your account on the Mac client, quit the client (cmd-q), restart it and log back in ?

Second chance: There is a switch in EN settings „Keep data on …“. Turn it off, then logout/quit/restart/login again.

Before trying the next options, log out of EN and cmd-q quit the client.

Third option (from another thread): There the router or something the ISP did caused the problem. Restart your router (usually by pulling the power cable) to get a fresh external internet connection.

4th: Go to the Macs settings, network as an admin, unlock it and renew the DHCP lease. This will reset your internal network connection with the router.

These 4 steps try to reestablish your connection to the EN server. If It helps, I don’t know. If it does, you can post here what did the job.

The next step means uninstalling the EN client. I use the app AppCleaner (free on the internet) to really purge all components. To do this you must check all entries in the uninstall window - part of them are by default not selected.

When reinstalling use the direct download from the EN website - don’t install from the AppStore.

Else there is support, via support ticket.

[IanU 1]

Thank you PinkElephant,

At your suggestion I used AppCleaner to uninstall Evernote and all its files.

I then downloaded the current Evernote v10.16.7 from the Evernote web site.

After installing and signing in Evernote now works again perfectly as before.

And thank you again.