Scanning creates duplicate files inside each note

[Greg D 0]

I'm using a ScanSnap Evernote Edition scanner, and scanning has been working just fine with the new software with one exception. Since the big change, each time I scan something it creates 2 pdf files inside each note with a duplicate scan. Is there something I can do to correct this and not have to manually delete each one?

Thanks.

[PinkElephant 9,253]

Evernote edition scanners are not supported any more.

You can convert the WN edition scanner to a standard Fujitsu scanner by a firmware update. There is no way back, just FYI. Everything needed you find at the Fujitsu web site, somehow obscured and not really easy to find.

Once upgraded you can use the newer versions of ScanSnap Home or ScanSnap Manager to handle scanning.

If this resolves anything I don’t know. But at least you are running release-level, current software instead of a very aged setup.

You don’t say anything about your client. Scanning into legacy works fine for me, with v10 I have mixed experience, and am waiting for the import folders to be released until I give it another try. 

[Greg D 0]

Thanks, Pink. I am using the latest client which is why I never updated my firmware as the scanning itself seems to work just fine. You're saying that you're having a tough time scanning using the updated firmware?

[PinkElephant 9,253]

Because I run both clients on the same computer, they overlap each other. Scans from my ix500 are running into legacy, without me doing much to force it. 

To process the scanning I use ScanSnap Manager since it got updated to 7.2. Before I used SS Home, because the old Manager (32 Bit) would not execute on my Mac.

With v10 scanning I had only a brief episode a while back. Since legacy took over, v10 is out of business for scanning. Probably I give it another try when import folders will be released.

[Tractorman 9]

I have a Fujitsu S1500 scanner which I bought in 2011.  It has always worked perfectly with the old (Legacy) Evernote but I cannot find how to get it to scan to new Evernote 10 (WIndows).  The solutions I have researched on the forums all relate to the later scanners but the Fujitsu software updates are not available for the S1500 model.  Although my scanner is 10 years old it works perfectly and I really do not want to change it.  I scan lots of stuff every week and this problem is one of two reasons that |I have to stick to the Legacy version.  The other is that here in rural south of France our internet speed is extremely slow (less than 3 or 5 Mb on a good day).

Is there a solution to this please?  Have I missed something?  I am a Premium member since 2011.

[PinkElephant 9,253]

Scanning is one of the reasons why I operate legacy side by side with v10. You can do the same, using legacy as a sort of scanner import tool.

Import folders are announced for v10. I think they will allow for a better scanning solution with scanners that are not natively supported. There are hints they will be released with 10.16 or 10.17. The document flow would be scanner to folder, from there an import function will pick up every file and import it into EN.

[Tractorman 9]

Thank you very much for the response.  Yes, I think I'll have to have both versions open and try to wean myself off the legacy version except for scanning (and moments of frustration).  It's interesting to hear of those hints.  I hope they are right.  I am sure there must be many users who find it inconvenient now when scanning used to be so slick before.

[ta.k.pemgrove 3]

On 6/14/2021 at 1:22 AM, PinkElephant said:

Scanning is one of the reasons why I operate legacy side by side with v10. You can do the same, using legacy as a sort of scanner import tool.

Import folders are announced for v10. I think they will allow for a better scanning solution with scanners that are not natively supported. There are hints they will be released with 10.16 or 10.17. The document flow would be scanner to folder, from there an import function will pick up every file and import it into EN.

Dear PinkElephant,

I had to delete v10 from my Macbook to scan in using the scan app that came with my Epson. Scanning wouldn't work at all unless I only have ELegacy on my machine. How are you able to run both and force the scan to ELegacy? I'd love to not have to use v10 from a browser while also using ELegacy on my machine because the back-and-forth is causing formatting havoc with my notes. Especially when I need to print.

Am I stuck with my setup because I don't have the Fijitsu/ScanSnap or am I missing something? Thanks in advance if you know or have advice.

If I am stuck with the setup of using v10 via browser and ELegacy as an app on my MBook I think I might install both ELegacy and the v10 on my MBook and just remove v10 from my machine and do all my scanning at once and then reinstall v10. All of this makes me wonder if I should get rid of my lovely, new Epson and buy the ScanSnap setup (I didn't know about it before I purchased the Epson). Maybe this would solve all of my woes even though I'd be dumping more money?

[PinkElephant 9,253]

Install v10 first. Then legacy. Make sure the scanner connects to legacy. At least that worked for me.

There are 2 other options to scan: 

ScanSnap Connect on a mobile phone. Scans via the phone into a cloud storage

ScanSnap Cloud scans into a Cloud storage 

[ta.k.pemgrove 3]

On 6/15/2021 at 4:04 PM, PinkElephant said:

Install v10 first. Then legacy. Make sure the scanner connects to legacy. At least that worked for me.

There are 2 other options to scan: 

ScanSnap Connect on a mobile phone. Scans via the phone into a cloud storage

ScanSnap Cloud scans into a Cloud storage 

PinkElephant,

I followed your suggestion but the interesting thing is that the scan successfully showed up in the new EN v10. I'm not complaining one bit about this! I'm glad to see that things are coming along with the new one.

Maybe the OP (Greg) could try uninstalling and then reinstalling per your directions to me and this might solve his duplicate problem? Just a thought. Thank you for all of your help.

[chuckkahn 4]

Just to clarify—if what I'm seeing is the same thing that the OP described, it may not necessarily be duplicate files but rather duplicate presentations of the same scan within the note. This distinction is important because if Evernote v10 is displaying the same file twice instead of actually creating two separate files, the fix might lie in how Evernote renders scanned attachments when creating a note rather than a problem with the ScanSnap settings.

That said, this thread has veered off into discussions about firmware updates, ScanSnap conversions, legacy vs. v10 workflows, and general scanning workarounds. While those topics are useful in their own right, they don’t directly address why Evernote v10 is presenting scans twice inside a single note.

Can we please refocus on the original issue?

If anyone has a direct fix for preventing Evernote v10 from inserting two visual instances of the same scan into a note, that would be the most helpful response for the OP.

Thanks in advance to anyone who can provide insights!

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[PinkElephant 9,253]

The solution is simple: NEVER scan directly into a folder that is used as Import Folder.

When you avoid this, you won’t have the problem.

[chuckkahn 4]

To clarify, this issue has nothing to do with an import folder.

 

For this discussion, my ScanSnap scanner is being monitored by the ScanSnap application, which is forwarding scans directly to Evernote. Evernote v10 is then displaying the scan twice inside the same note.

 

While I do use an import folder for manually adding files from other sources, that is not relevant here because the scanner is not using an import folder at all. The scanner sends directly to Evernote, and the duplication is happening inside Evernote itself.

 

If the proposed solution is to bypass ScanSnap’s direct-to-Evernote automation and scan to a regular folder first, that completely defeats the purpose of using ScanSnap’s seamless workflow. The entire reason for using ScanSnap is automatically scanning a document and having it instantly appear in Evernote without manual steps.

 

This ScanSnap-to-Evernote automation has worked flawlessly since 2014, until Evernote v10 inserted itself into the workflow and broke it.

 

In any case, I have emailed [email protected] about this issue.  Emailed because the feedback button within Evernote v10 is broken, making email the only way to send feedback now.

 

another bug that this surfaces is that right clicking on the duplicate scan within the note and selecting delete does nothing you have to right click and select cut to get rid of the second note. Or use the keyboards delete key while being careful not to double click the scan in the note, otherwise it’ll go full screen and then delete does nothing so then you have to hit escape to go back to the selected duplicate scan and then hit delete. I haven’t an emailed Evernote feedback about that bug within a bug yet.

[PinkElephant 9,253]

First this likely is an issue of the ScanSnap part of the workflow. Can’t tell more, my workflow is different.

I use scan to folder to scan to one of my Macs. I have set the OCR on active, which means every scan will be made computer readable. Then I create a „good“ file name knowing it will become the note title. As saving destination I use the Import Folder on that Mac.

The advantages are 1) my scans are OCRed already, and the text information is ingrained into the PDF itself 2) I get good file names, meaning I don’t need to rework my notes later 3) the process is robust, even if EN might not be available at the moment I scan.