How do I log a complaint

[Bill D 1]

I use Evernote everyday and I have been trying to log a support issue.  After login the problem  support needed to see my screen.   This took 2 weeks.  

The call lasted 10 mins and they send that they would send over to engineering.   Why did I have to wait 2+ weeks?   

[gazumped 11,652]

20 hours ago, Bill D said:

Why did I have to wait 2+ weeks?

Possibly because Evernote introduced a new version recently to their 250M or so users and have been inundated with queries and issues since?  There are no 'by return' guarantees in the T&Cs for email support.  And any complaints would be through the support ticket system you already used - we're a user-supported forum.

[PinkElephant 8,072]

Usually you receive a support quality survey a few days after a ticket was closed, by mail. 

You can place your added dissatisfaction with the handling of your support case there.

[Bill D 1]

Thanks all.  I don't mean to complain.   I just have been able to get great support from Evernote.    It took 2 weeks to chat with somebody.     The first time they said  it was a problem.  Then I got a request to see my computer.     They missed the first meeting, then asked me to schedule another appointment a week later. She  said they would send it over to engineering and that it was a known problem. But will be looking at it in a couple of  weeks.    OK I won't post here.   I just will change the way I use Evernote until fixed.    It's a printing problem.  You can't print long notes and format correctly

 

[PinkElephant 8,072]

Printing with v10 is still very … rudimentary.

Better printing options are found in the legacy client.

[Bill D 1]

Yes I would agree.  trying to get away from using 2 clients.  

[PinkElephant 8,072]

For me it is no issue to run both clients. I just see myself moving more and more to use v10, because it simply has a better look & feel for me.

But in general, it should and one day must be possible to skip legacy altogether. Still way to go …

[Bill D 1]

Agreed.    The performance far better in V10 which is great!