kijd32 0 Posted May 25, 2021 Share Posted May 25, 2021 Hi there -- long time user, just going back into Evernote after other apps. I've just signed up again for the Premium monthly. However—it seems like my email into Evernote is not working. I've tried resetting the evernote email address a couple of times but my notes emailed in are still not appearing. MacOS here, Big Sur. I've tried emailing from my web gmail account and also local Mail app; neither work. Any thoughts? Link to comment
Level 5 PinkElephant 7,921 Posted May 26, 2021 Level 5 Share Posted May 26, 2021 Several users (including myself) had problems with never receiving mails send to the EN account. Mails from some accounts went through, others not. It seems there was some filtering / blacklisting going on. In my case I needed support to get it unblocked again. Link to comment
aukirk 367 Posted May 26, 2021 Share Posted May 26, 2021 I posted about some issues I had a few weeks ago, and then they started working again. This week, I had one email that took a few hours but did eventually show up. I wonder if the issues/delays may be related to when they roll out updates, as I think it last happened around the release of 10.13. It is very frustrating, as for years I have relied that emails sent will arrive... but now I have added a process to my weekly review where I search my emails for everything sent to evernote and make sure they all arrived. Link to comment
Level 5 PinkElephant 7,921 Posted May 26, 2021 Level 5 Share Posted May 26, 2021 When I had contact with support about it (a while ago), mails were not received consistently when coming from 2 of 5 accounts I tested. This was clearly some filtering or blacklisting. Support needed the accounts, and made it work again. It is frustrating when we can’t trust a feature. Furthermore (and I told this to support) it is against all rules to simply make mails disappear. Mail clients usually have a Spam folder to catch this stuff, and allow for reactivating mails that are legitimate. Link to comment
Kathy Fontaine 0 Posted May 28, 2021 Share Posted May 28, 2021 same problem - works fine with gmail but not with my work email, which worked before. what is the fix? Link to comment
Level 5 PinkElephant 7,921 Posted May 31, 2021 Level 5 Share Posted May 31, 2021 Read my post above, and you will know what to do. Since the mails are filtered away at the server, you need to go through support to get it solved. Link to comment
Lorit4o 1 Posted August 19, 2021 Share Posted August 19, 2021 How do I reach support? Link to comment
Level 5 PinkElephant 7,921 Posted August 19, 2021 Level 5 Share Posted August 19, 2021 https://help.evernote.com/hc/en-us/requests/new Link to comment
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