Jump to content

Reminder emails no longer working?


Recommended Posts

HI,

I just noticed I'm not getting the daily digest of reminders anymore, even though it's activated in my account. Looks like the last digest I received was in December of 2020.

Any thoughts? I rather liked getting these nudges.

Thanks.

236491473_ScreenShot2021-05-18at9_32_11AM.png.dcdd332abd925a05465af9b1a07daabc.png

Link to comment
  • Evernote Staff*

@GeorgeM This is a known issue and we have a developer looking into the problem. It's due to invalid date getting into the system, possibly via a 3rd party Evernote client, which is impacting the system that sends out the emails. The invalid data is likely not in your account, though. But the data in one account can cause the email sending system to halt in order to avoid any further problems.

  • Like 1
  • Thanks 2
  • Sad 1
Link to comment

Thanks, Scott. I found a few more of the threads addressing the problem and your efforts to get at the root cause. Thanks for keeping us up to date, and good luck finding a fix. 

Link to comment
  • Evernote Staff*

FWIW, we know the cause. It's more about deciding the right fix. I think "auto-healing" on the server side by cleaning up the bad data when we encounter it is the right solution. We have a case of duplicate data ending up in the system where duplicates shouldn't be allowed. So I think a secondary thing to do is also close the hole that is allowing the duplicates to enter the system.

  • Like 1
  • Thanks 2
Link to comment
  • Level 5

Hi Scott, I think all users appreciate every effort to improve information flow to us users.

Well done, keep on going, maybe get some colleagues to do similarly on frequently asked forum issues.

  • Like 1
  • Thanks 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...