Reminder emails no longer working?

[GeorgeM 1]

HI,

I just noticed I'm not getting the daily digest of reminders anymore, even though it's activated in my account. Looks like the last digest I received was in December of 2020.

Any thoughts? I rather liked getting these nudges.

Thanks.

[PinkElephant 5,594]

There are threads in the forum about this.

You can use the forum search function to locate them.

If you can't find a fix, issue a support ticket.

[Scott T. 656]

@GeorgeM This is a known issue and we have a developer looking into the problem. It's due to invalid date getting into the system, possibly via a 3rd party Evernote client, which is impacting the system that sends out the emails. The invalid data is likely not in your account, though. But the data in one account can cause the email sending system to halt in order to avoid any further problems.

[GeorgeM 1]

Thanks, Scott. I found a few more of the threads addressing the problem and your efforts to get at the root cause. Thanks for keeping us up to date, and good luck finding a fix. 

[Scott T. 656]

FWIW, we know the cause. It's more about deciding the right fix. I think "auto-healing" on the server side by cleaning up the bad data when we encounter it is the right solution. We have a case of duplicate data ending up in the system where duplicates shouldn't be allowed. So I think a secondary thing to do is also close the hole that is allowing the duplicates to enter the system.

[PinkElephant 5,594]

Hi Scott, I think all users appreciate every effort to improve information flow to us users.

Well done, keep on going, maybe get some colleagues to do similarly on frequently asked forum issues.