Jump to content

Note closes on its own and goes back to home screen of Evernote when editing a note (Android)


Go to solution Solved by tordh,

Recommended Posts

Evernote is now pretty much unusable on my new Samsung S6-Lite tablet but not my Samsung S20 FE phone.

If I try to scroll my open note up or down the note closes.

Is anybody else having this problem?

Any fixes? 

Link to comment

Thanks tordh for the reply. 

I haven't figured out a way to fix this yet. I tried uninstalling and reinstalling the app but that didn't  help.

I have found that if I scroll the note on the very side of it then maybe the note won't close.

Perhaps with your Premium subscription you can get help from Support. My Plus subscription doesn't  offer that benefit.

I will post here again if there are improvements, good luck.

Link to comment
  • 2 weeks later...
  • Solution

Hey Bud3,

I've done a bit of troubleshooting with support and this hack helps for me:

Open Evernote on your Android device > click on the three horizontal lines in the bottom left > click on the gear icon > click on notes > activate the edit protection (double tap in the note to edit)

On my device this works now 99% of the time, so it's not perfect. But it makes EN usable on the tablet again until they figure out the bug.

I hope it works for you!

 

  • Thanks 1
Link to comment
  • Shane D. changed the title to Note closes on its own and goes back to home screen of Evernote when editing a note (Android)
  • Shane D. pinned this topic

I did as you suggested, tordh and then tried to purposely make my notes close on their own, and after 15 or so tries my notes only closed once. Great work-around! Yes...Evernote is much more usable on my tablet now. Thanks for posting the fix.

Thanks Shane for letting us no you're working on it.

Link to comment
  • 2 weeks later...
On 5/18/2021 at 1:13 PM, Shane D. said:

Hi All,

This is an issue we're aware of, and are working to address it.

Also, I've modified the title of this thread to better reflect the described issue.

I'll provide an update here once the issue has a been fixed.

In the meantime, per @tordh, here is a workaround that should temporarily fix the issue.

Please continue to let us know if you encounter this issue.

 

On 5/18/2021 at 7:16 AM, tordh said:

Hey Bud3,

I've done a bit of troubleshooting with support and this hack helps for me:

Open Evernote on your Android device > click on the three horizontal lines in the bottom left > click on the gear icon > click on notes > activate the edit protection (double tap in the note to edit)

On my device this works now 99% of the time, so it's not perfect. But it makes EN usable on the tablet again until they figure out the bug.

I hope it works for you!

 

Hi there, 

It didn´t work for me. :-(

Link to comment
  • 3 weeks later...

I am having this same problem on my tablet which has the lastest version of Evernote. Makes it unusable. Can't pull up a note because as I scroll, it closes. Luckily I have blocked updates on my phone so still using an old version of Evernote there.

Link to comment
  • 2 weeks later...

I have the latest version on Android as well and have found that it is increasingly glitchy, in much the way people are describing (app shutting down mid-note, etc. -- but also, photos uploading in completely random order, with no relation to the order in which I took them, etc.). I have used Evernote for archival research for about six years, and have loved it until recently. But these new glitches are making it basically unusable.

Link to comment
  • 2 weeks later...

I encountered the same or similar issue yesterday.   Trying to read a note on my android 11 (Samsung Galaxy Note) tablet with V10, the note kept closing and the screen would go back not just one step but past the specific notebook to the list of notebooks.  Took multiple clicks to open the note again, but it closed promptly while scrolling.

Rinse and repeat.   Maddening! 

Playing with the issue, I did notice that perhapsEvernote V10 (or is it Android?) is reading a gesture that may have a "hook" movement to it that it is interpreting.   It seems that scrolling down the page (an upward finger movement) with a slight hook to the right in the movement provokes the closing of the note.  Perhaps very careful scrolling,  avoiding any "hooking action" might avoid the unintended closing effect.

I am a paying customer but am not going to open a support ticket.  I was just trying out v10 again for a day.  I solved MY note closing issue by reinstalling the legacy Android version. 

Cheers

 

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...