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Note closes on its own and goes back to home screen of Evernote when editing a note (Android)


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Evernote is now pretty much unusable on my new Samsung S6-Lite tablet but not my Samsung S20 FE phone.

If I try to scroll my open note up or down the note closes.

Is anybody else having this problem?

Any fixes? 

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Thanks tordh for the reply. 

I haven't figured out a way to fix this yet. I tried uninstalling and reinstalling the app but that didn't  help.

I have found that if I scroll the note on the very side of it then maybe the note won't close.

Perhaps with your Premium subscription you can get help from Support. My Plus subscription doesn't  offer that benefit.

I will post here again if there are improvements, good luck.

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  • 2 weeks later...
  • Solution

Hey Bud3,

I've done a bit of troubleshooting with support and this hack helps for me:

Open Evernote on your Android device > click on the three horizontal lines in the bottom left > click on the gear icon > click on notes > activate the edit protection (double tap in the note to edit)

On my device this works now 99% of the time, so it's not perfect. But it makes EN usable on the tablet again until they figure out the bug.

I hope it works for you!

 

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  • Shane D. changed the title to Note closes on its own and goes back to home screen of Evernote when editing a note (Android)
  • Shane D. pinned this topic

I did as you suggested, tordh and then tried to purposely make my notes close on their own, and after 15 or so tries my notes only closed once. Great work-around! Yes...Evernote is much more usable on my tablet now. Thanks for posting the fix.

Thanks Shane for letting us no you're working on it.

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  • 2 weeks later...
On 5/18/2021 at 1:13 PM, Shane D. said:

Hi All,

This is an issue we're aware of, and are working to address it.

Also, I've modified the title of this thread to better reflect the described issue.

I'll provide an update here once the issue has a been fixed.

In the meantime, per @tordh, here is a workaround that should temporarily fix the issue.

Please continue to let us know if you encounter this issue.

 

On 5/18/2021 at 7:16 AM, tordh said:

Hey Bud3,

I've done a bit of troubleshooting with support and this hack helps for me:

Open Evernote on your Android device > click on the three horizontal lines in the bottom left > click on the gear icon > click on notes > activate the edit protection (double tap in the note to edit)

On my device this works now 99% of the time, so it's not perfect. But it makes EN usable on the tablet again until they figure out the bug.

I hope it works for you!

 

Hi there, 

It didn´t work for me. :-(

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