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6 months with printing problems! Please escalate and fix!


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I first reported the printing problems after the Evernote big rewrite 6 months ago in Oct-2020.And now, it has gotten even worse.

What does it take to escalate this bug fix?

For your troubleshooting, I am attaching one of my notes exported to a .enex file. The PDF should be 9 pages long. I also attach the various ways that the PDF comes out. The problems occur whether I am opening in Preview, creating a PDF, creating an Adobe standard PDF, or an Adobe high quality PDF.

  • a page feed often occurs in the middle of the bottom line of text
  • hyperlinks are never included
  • pdf is missing 1-2 pages, either in the beginning or at the end
  • pdf has additional 5 blank pages
  • pdf has a 1/4" wide line on the right side of all pages
  • the filenames are still not helpful either

Note that If I exit the Evernote app on my mac, the missing page problem remains, but if I reboot my Mac, the first time I print a note to PDF will be good, but after that the missing page problem reoccurs until I reboot my mac again.

My version on MacOS Big Sur 11.3 :

10.12.5-mac-ddl-public (2564)
Editor: v122.1.15818
Service: v1.33.7
© 2019 - 2021 Evernote Corporation. All rights reserved

adobe pdf high quality - file missing pages.pdf adobe pdf standard - file still missing pages - after relaunch evernote adobe pdf standard - file missing pages.pdf Evernote bad printing - export - apr2021.enex preview pdf has 5 blank pages.pdf

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5 minutes ago, mjevernote said:

I think an evernote chat pointed me to this forum in the first place...

Support might send you here for general information and ongoing discussion,  but if there's an issue they really have to either fix it or confirm it's something they're looking into for a future update.  If you grab a ticket number from support and post that number back here,  we can ask an Admin (an actual employee) to kick it along for you...

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10 minutes ago, gazumped said:

Support might send you here for general information and ongoing discussion,  but if there's an issue they really have to either fix it or confirm it's something they're looking into for a future update.  If you grab a ticket number from support and post that number back here,  we can ask an Admin (an actual employee) to kick it along for you...

ok, thanks for letting me know. I created a support ticket and cited links for this post, the Oct-2020 post, and another post requesting hyperlinks be included in PDFs.

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Hope they get the message that even in a tool for going paperless, printing is an important ability for many users.

The issue is not trivial, because EN is internally build like a collection of web sites. So the concept of finite pages is sort of foreign, the notes live in an indefinite space. It would be easier to code if we would still be using papyrus rolls.

Hopefully the frameworks they use know how the different OSes treat printing, and support it accordingly.

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Same here - printing is inconsistent.  One print will cut off the document title etc.  Every print suits off random parts of the page at the end.. PDF preview looks different than the printed versions.  Perhaps time to just switch to One Note.

LOL the web version of the app prints flawlessly 🤦‍♂️ Questioning why I have the desktop version even installed.

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This needs to be fixed. I want to use Evernote to store my teaching notes I give out to students. As it is, I have to copy and paste it into Word, causing an unnecessary and annoying step. C'mon Evernote. If a basic word processor can do this, Evernote should be able to.

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Sure it needs improvement.

Ever tried to print a web site ? Not that easy, because it knows no page breaks.

Same with EN, which uses the same descriptive HTML code as web sites. This makes it harder to print neatly . Basic text editors use only plain text, and the usual suspects like Word let you first setup the page properties (most often by a preset template), which is then filled with content. EN only knows an infinite page by default.

But sure, printing is a key function, so it should work, even if it takes some coding.

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I too am challenged with printing and/or sharing .pdf versions of my notes, which format correctly. 

I can't believe in the 21st century it is such a challenge to provide the capability to auto-format content for conventional paper sizes, or at a minimum to provide the ability to add manual page breaks for printing or saving notes to the .pdf format.

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  • 3 weeks later...

Not renewing premium if not fixed - far to many alternatives at this point. I've been customer for 8 years - I now find EN unusable. 

You've pushed development way over your skis if the printing function DOES NOT WORK AT ALL.

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Just now, LB Herring said:

Great work around - copy & paste my EN docs into word.  MS saves the day!!

- That would have been my standard advice in this sort of situation anyway - use a WP if you want anything but basic styling in your notes, and especially if you want print breaks in sensible places. The editor has always been the electronic equivalent of that spiral-bound notebook you add notes and doodles and generally use to keep scraps of information handy.  I used to use one of those,  and write up my notes 'properly' based on the content.  No-one else would ever read my writing if I showed them a page...

Us users have always pushed for more styling - but take a look at Word's menus, and imagine those being added into an Evernote window. There's a limit to what's possible.  I don't use Evernote to send emails either - there's third-party software which specialises in doing that.  Same with nicely laid-out documents...

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