Crashing when offline

[Tariq Alrosan 1]

I have Samsung Note20 ultra running android 11.  And EN V10.5.1 premium account.

When I'm not connected to any network  ( WIFI or GSM ) and trying to open any  ( offline notes )  the app crashes again and again.

When become online again all notes works fine .

[PinkElephant 8,104]

In this case I would provoke the problem another time. The restart the app and issue a support ticket, attach the activities log.

The activities log covers the last minutes of use - by provoking the crash you make sure that if something is recorded, it will be there.

I think support will tell you to go through an uninstall - reinstall cycle anyhow. But better to give the devs something they can work on first.

[Tariq Alrosan 1]

Thank you ,  i tried it but it lagging on this stage. I can't go further.

What's really disappointing that's i use EV since 2013. I never had issue. When i paid for the premium problem started ,,😂😂

[Tariq Alrosan 1]

I uninstall & install  , same two problems above

[PinkElephant 8,104]

Personally I am not familiar with Android. iOS is on the same client release, but of course the underlying framework will be different.

No further ideas, somebody with Android experience needed here.

[Shane D. 1,818]

Hi there,

We've been able to reproduce this issue, and working to fix it as quickly as possible.

I'll provide an update here once I have more information.

 

[Tariq Alrosan 1]

5 hours ago, Shane D. said:

Hi there,

We've been able to reproduce this issue, and working to fix it as quickly as possible.

I'll provide an update here once I have more information.

 

Thank you very much, waiting for you