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I have Samsung Note20 ultra running android 11.  And EN V10.5.1 premium account.

When I'm not connected to any network  ( WIFI or GSM ) and trying to open any  ( offline notes )  the app crashes again and again.

When become online again all notes works fine .

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  • Level 5

In this case I would provoke the problem another time. The restart the app and issue a support ticket, attach the activities log.

The activities log covers the last minutes of use - by provoking the crash you make sure that if something is recorded, it will be there.

I think support will tell you to go through an uninstall - reinstall cycle anyhow. But better to give the devs something they can work on first.

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  • 2 weeks later...

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