Ctrl-7 does not open shortcut 7

[Calvin.Powers 9]

According to the keyboard shortcuts documentation, pressing ctrl-1-9 will take you to the corresponding shortcut. On my Windows Evernote app. Ctrl-7 does not open the seventh shortcut. I have verified that it does not matter which shortcut is the seventh. In other words, if the shortcut is the 6th shortcut I can open it with ctrl-6 no problem. But if the same shortcut is the seventh, ctrl-7 will not open it. 

As far as I know, there is nothing else on my WIndows system that would be stealing the ctrl-7 keypress but at the same time, I find it hard to believe that ctrl-7 would not work when all of the other ctrl-x keys work. 

Can someone else try to recreate this problem and report back here? All you have to do is have seven shortcuts defined and stry to go to the seventh one by pressing ctrl-7. 

I am on: 

10.8.5-win-ddl-public (2367)
Editor: v118.1.15148
Service: v1.28.5
© 2019 - 2021 Evernote Corporation. All rights reserved

[Mike P 2,625]

1 hour ago, Calvin.Powers said:

According to the keyboard shortcuts documentation, pressing ctrl-1-9 will take you to the corresponding shortcut. On my Windows Evernote app. Ctrl-7 does not open the seventh shortcut. I have verified that it does not matter which shortcut is the seventh. In other words, if the shortcut is the 6th shortcut I can open it with ctrl-6 no problem. But if the same shortcut is the seventh, ctrl-7 will not open it. 

As far as I know, there is nothing else on my WIndows system that would be stealing the ctrl-7 keypress but at the same time, I find it hard to believe that ctrl-7 would not work when all of the other ctrl-x keys work. 

Can someone else try to recreate this problem and report back here? All you have to do is have seven shortcuts defined and stry to go to the seventh one by pressing ctrl-7. 

I am on: 

10.8.5-win-ddl-public (2367)
Editor: v118.1.15148
Service: v1.28.5
© 2019 - 2021 Evernote Corporation. All rights reserved

I can confirm that ctrl-7 doesn't work for me either. All the others (1-6 and 8-9) do. Same version as you.

[Calvin.Powers 9]

Thanks for confirming. 

Unbelievable. I am sick and tired of being Evernote's function tester. 

I have opened ticket #3271572 for this issue. 

Evernote: "Making Google Keep look good since 2020!"

Calvin Powers

[Mike P 2,625]

34 minutes ago, Calvin.Powers said:

Unbelievable. I am sick and tired of being Evernote's function tester. 

I don't think Evernotes QA processes have ever been strong and we are fast approaching the point where each release breaks as many things as it fixes!

[Austin G 527]

thanks for these reports. A fix for this is scheduled to be in the 10.9 release. Please let us know is this issue occurs on that version. 

[Mike P 2,625]

1 hour ago, Austin G said:

Please let us know is this issue occurs on that version. 

Still not working in:

10.9.2-win-ddl-beta (2402)
Editor: v118.3.15310
Service: v1.29.2
© 2019 - 2021 Evernote Corporation. All rights reserved

[Austin G 527]

@Mike P Thanks for the confirm of the issue on 10.9.2. beta version.  I should have said the 10.9 GA release. It didn't make it into the beta. This should be fixed in versions 10.9.6+ 

[Mike P 2,625]

On 3/4/2021 at 11:12 PM, Austin G said:

@Mike P Thanks for the confirm of the issue on 10.9.2. beta version.  I should have said the 10.9 GA release. It didn't make it into the beta. This should be fixed in versions 10.9.6+ 

I can confirm that the issue seems to be resolved with 10.9.10.

One bug down only 24,456 to go! With every new release, like a small child at Christmas, I open the new version and excitedly see whether I can actually copy an image from EN into word (or anywhere else). Disappointment once again. Sighs. (It is a bug not a missing feature because if I right click an image I get the option to copy).