Lost the contents of a particular note after the program crashed

[marc.groth 0]

Hi there,

 

I was wondering if somebody could please help me out. I was working on one of my notes (titled 'The lost note' in the logs) and while doing so the screen froze and the program crashed. Once it came back my note was completely empty and I can't seem to get the content back. Is there any way that I can restore this please?! I didn't delete the note (it isn't in the trash) but somehow all of the content is gone. It seems that when the program crashed it somehow cleared the entire note. I really need to get this back. Could somebody please confirm how I can go about doing this?

 

Please let me know if you require any further information.

 

Many thanks,

 

Marc

 

P.S - Below is the log file. I think the bolded part is the issue but not 100% sure:

 

12:04:36 [INFO   ] [4060] [25656] Client synchronization started
12:04:36 [INFO   ] [4060] [7492] 0% Loaded updateCount: 41818
12:04:37 [INFO   ] [4060] [7492] 0% Usage Metrics: sessionCount=0
12:04:37 [INFO   ] [4060] [7492] 0% SyncState: devices used: 2
12:04:37 [INFO   ] [4060] [7492] 0% Client is up to date with the server, updateCount: 41818
12:04:37 [INFO   ] [4060] [25656] Client synchronization finished, status: complete
12:04:37 [INFO   ] [4060] [25656] * elapsed time: 0s
12:04:56 [INFO   ] [4060] [16304] Registered session count: 1, last session: 2021/02/26 12:00:00
12:05:28 [INFO   ] [25796] [11988] Starting EvernoteSubprocess.exe : 25796
12:05:28 [INFO   ] [324] [20212] Starting EvernoteSubprocess.exe : 324
12:05:34 [INFO   ] [17508] [12268] Starting EvernoteSubprocess.exe : 17508
12:05:36 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:05:36 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:05:37 [INFO   ] [4060] [16304] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
12:05:40 [INFO   ] [15352] [16948] Starting EvernoteSubprocess.exe : 15352
12:05:43 [INFO   ] [4060] [16304] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
12:05:46 [INFO   ] [13044] [21364] Starting EvernoteSubprocess.exe : 13044
12:05:47 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:05:47 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:05:51 [INFO   ] [4880] [27376] Starting EvernoteSubprocess.exe : 4880
12:05:56 [INFO   ] [10912] [11488] Starting EvernoteSubprocess.exe : 10912
12:05:58 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:05:58 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:06:09 [INFO   ] [22036] [5208] Starting EvernoteSubprocess.exe : 22036
12:06:32 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:06:32 [INFO   ] [4060] [10028] Client synchronization started
12:06:32 [INFO   ] [4060] [6140] 0% Loaded updateCount: 41818
12:06:32 [INFO   ] [4060] [6140] 0% Usage Metrics: sessionCount=1
12:06:32 [INFO   ] [4060] [6140] 0% SyncState: devices used: 2
12:06:32 [INFO   ] [4060] [6140] 0% Client is up to date with the server, updateCount: 41818
12:06:32 [INFO   ] [4060] [6140] 0% Updating server items
12:06:32 [INFO   ] [4060] [6140] 0% Updating server note "The lost note", resource count: 0, content: 144 B
12:06:32 [INFO   ] [4060] [6140] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:06:33 [INFO   ] [4060] [6140] 100% Loaded updateCount: 41818
12:06:33 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:06:33 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:06:33 [INFO   ] [4060] [6140] 100% Usage Metrics: sessionCount=0
12:06:33 [INFO   ] [4060] [6140] 100% SyncState: devices used: 2
12:06:33 [INFO   ] [4060] [6140] 100% Client updateCount: 41818, server updateCount: 41819
12:06:33 [INFO   ] [4060] [6140] 100% Retrieving list of changes from the server
12:06:33 [INFO   ] [4060] [6140] 0% * saved 1 sync chunks, updateCount=41819
12:06:33 [INFO   ] [4060] [6140] 0% Receiving account changes
12:06:33 [INFO   ] [4060] [6140] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
12:06:33 [INFO   ] [4060] [6140] 0% * update 0 notebooks, 1 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
12:06:33 [INFO   ] [4060] [14256] 0% Retrieving 1 note
12:06:33 [INFO   ] [4060] [14256] 0% Retrieving note "The lost note"
12:06:33 [INFO   ] [4060] [14256] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:06:34 [INFO   ] [4060] [10028] Client synchronization finished, status: complete
12:06:34 [INFO   ] [4060] [10028] * elapsed time: 1s
12:06:34 [INFO   ] [4060] [10028] * 1 item sent
12:06:39 [INFO   ] [22580] [27424] Starting EvernoteSubprocess.exe : 22580
12:06:40 [INFO   ] [13116] [5444] Starting EvernoteSubprocess.exe : 13116
12:06:45 [INFO   ] [4060] [8904] GA-GA: Failed to send event (error(800c0005): The system cannot locate the resource specified.)
12:07:05 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:09:06 [INFO   ] [4060] [16304] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
12:10:41 [INFO   ] [25452] [23716] Starting EvernoteSubprocess.exe : 25452
12:10:42 [ERROR  ] [4060] [10836] Geocoding: unexpected status: "REQUEST_DENIED"
12:10:42 [ERROR  ] [4060] [10836] Geocoding: unexpected status: "REQUEST_DENIED"
12:10:55 [ERROR  ] [4060] [19848] Geocoding: unexpected status: "REQUEST_DENIED"
12:10:55 [INFO   ] [4552] [24088] Starting EvernoteSubprocess.exe : 4552
12:10:57 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:10:57 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:11:00 [INFO   ] [24936] [1968] Starting EvernoteSubprocess.exe : 24936
12:11:00 [ERROR  ] [4060] [19848] Geocoding: unexpected status: "REQUEST_DENIED"
12:11:00 [ERROR  ] [4060] [19848] Geocoding: unexpected status: "REQUEST_DENIED"
12:11:11 [INFO   ] [6272] [22612] Starting EvernoteSubprocess.exe : 6272
12:11:34 [INFO   ] [4060] [23904] Client synchronization started
12:11:34 [INFO   ] [4060] [14692] 0% Loaded updateCount: 41819
12:11:34 [INFO   ] [4060] [14692] 0% Usage Metrics: sessionCount=0
12:11:34 [INFO   ] [4060] [14692] 0% SyncState: choice screen requested
12:11:34 [INFO   ] [4060] [14692] 0% SyncState: devices used: 3
12:11:34 [INFO   ] [4060] [14692] 0% Client is up to date with the server, updateCount: 41819
12:11:34 [INFO   ] [4060] [14692] 0% Updating server items
12:11:34 [INFO   ] [4060] [14692] 0% Updating server note "The lost note", resource count: 0, content: 0 B
12:11:34 [INFO   ] [4060] [14692] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:11:34 [INFO   ] [4060] [14692] 100% Loaded updateCount: 41819
12:11:34 [INFO   ] [4060] [14692] 100% Usage Metrics: sessionCount=0
12:11:34 [INFO   ] [4060] [14692] 100% SyncState: choice screen requested
12:11:34 [INFO   ] [4060] [14692] 100% SyncState: devices used: 3
12:11:34 [INFO   ] [4060] [14692] 100% Client updateCount: 41819, server updateCount: 41820
12:11:34 [INFO   ] [4060] [14692] 100% Retrieving list of changes from the server
12:11:35 [INFO   ] [4060] [14692] 0% * saved 1 sync chunks, updateCount=41820
12:11:35 [INFO   ] [4060] [14692] 0% Receiving account changes
12:11:35 [INFO   ] [4060] [14692] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
12:11:35 [INFO   ] [4060] [14692] 0% * update 0 notebooks, 1 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
12:11:35 [INFO   ] [4060] [27236] 0% Retrieving 1 note
12:11:35 [INFO   ] [4060] [27236] 0% Retrieving note "The lost note"
12:11:35 [INFO   ] [4060] [27236] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:11:35 [INFO   ] [4060] [23904] Client synchronization finished, status: complete
12:11:35 [INFO   ] [4060] [23904] * elapsed time: 0s
12:11:35 [INFO   ] [4060] [23904] * 1 item sent
12:11:36 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:11:36 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:11:41 [INFO   ] [4060] [16304] Loading embedded browser url: about:blank?utm_source=evernote_app&utm_medium=windows
12:11:41 [INFO   ] [4060] [16304] Loading embedded browser HTML with url="https://www.evernote.com/GnomeChoice.action?layout=win"
12:11:41 [INFO   ] [23648] [4560] Starting EvernoteSubprocess.exe : 23648
12:15:05 [INFO   ] [4060] [16304] Registered session count: 1, last session: 2021/02/26 12:15:00
12:15:07 [INFO   ] [4060] [21612] Choice screen: evernote://choice/close?reason=user_revoked_devices&upgradeType=dc
12:15:07 [INFO   ] [4060] [19812] 0% SyncState: devices used: 2
12:15:11 [INFO   ] [1420] [26448] Starting EvernoteSubprocess.exe : 1420
12:15:15 [INFO   ] [4104] [24160] Starting EvernoteSubprocess.exe : 4104
12:15:18 [INFO   ] [9252] [25256] Starting EvernoteSubprocess.exe : 9252
12:15:18 [INFO   ] [17584] [17836] Starting EvernoteSubprocess.exe : 17584
12:15:20 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:15:20 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:15:22 [INFO   ] [25792] [12560] Starting EvernoteSubprocess.exe : 25792
12:15:34 [INFO   ] [4060] [16304] Launching url https://help.evernote.com/hc/?utm_source=evernote_app&utm_medium=windows
12:16:35 [INFO   ] [4060] [13304] Client synchronization started
12:16:35 [INFO   ] [4060] [11240] 0% Loaded updateCount: 41820
12:16:35 [INFO   ] [4060] [11240] 0% Usage Metrics: sessionCount=1
12:16:35 [INFO   ] [4060] [11240] 0% SyncState: devices used: 2
12:16:35 [INFO   ] [4060] [11240] 0% Client is up to date with the server, updateCount: 41820
12:16:35 [INFO   ] [4060] [11240] 0% Updating user "marcgroth"
12:16:35 [INFO   ] [4060] [11240] 0% * email last verified 2021/02/15 07:43:41 (UTC+10:00)
12:16:35 [INFO   ] [4060] [11240] 0% Retrieving cross promotion info for user "marcgroth"
12:16:36 [INFO   ] [4060] [13304] Client synchronization finished, status: complete
12:16:36 [INFO   ] [4060] [13304] * elapsed time: 1s
12:18:19 [INFO   ] [9704] [26488] Starting EvernoteSubprocess.exe : 9704
12:18:19 [ERROR  ] [4060] [7712] Geocoding: unexpected status: "REQUEST_DENIED"
12:18:19 [ERROR  ] [4060] [7712] Geocoding: unexpected status: "REQUEST_DENIED"
12:18:31 [INFO   ] [6760] [11540] Starting EvernoteSubprocess.exe : 6760
12:18:31 [ERROR  ] [4060] [26616] Geocoding: unexpected status: "REQUEST_DENIED"
12:18:32 [ERROR  ] [4060] [26616] Geocoding: unexpected status: "REQUEST_DENIED"
12:18:36 [INFO   ] [6352] [15524] Starting EvernoteSubprocess.exe : 6352
12:18:37 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:18:38 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:21:36 [INFO   ] [4060] [10608] Client synchronization started
12:21:36 [INFO   ] [4060] [11656] 0% Loaded updateCount: 41820
12:21:37 [INFO   ] [4060] [11656] 0% Usage Metrics: sessionCount=0
12:21:37 [INFO   ] [4060] [11656] 0% SyncState: devices used: 2
12:21:37 [INFO   ] [4060] [11656] 0% Client is up to date with the server, updateCount: 41820
12:21:37 [INFO   ] [4060] [10608] Client synchronization finished, status: complete
12:21:37 [INFO   ] [4060] [10608] * elapsed time: 0s
12:22:58 [INFO   ] [10208] [8396] Starting EvernoteSubprocess.exe : 10208
12:25:03 [INFO   ] [4060] [8420] AutoUpdate: checking for update at: https://update.evernote.com/public/ENWin6/update.xml
12:25:14 [INFO   ] [4060] [8420] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/update.xml
12:25:14 [INFO   ] [4060] [8420] AutoUpdate: no update found, remote revision is the same as the local revision (309091)
12:25:15 [INFO   ] [4060] [8420] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/ReleaseNotes_6.25.1.9091_en-us.html
12:25:54 [INFO   ] [4060] [16304] Loading embedded browser url: https://www.evernote.com/subscriptions?layout=win&origin=evernote windows&offer=perm_help_button&utm_source=evernote_app&utm_medium=windows
12:25:54 [INFO   ] [11176] [2424] Starting EvernoteSubprocess.exe : 11176
12:26:37 [INFO   ] [4060] [25180] Client synchronization started
12:26:37 [INFO   ] [4060] [9428] 0% Loaded updateCount: 41820
12:26:38 [INFO   ] [4060] [9428] 0% Usage Metrics: sessionCount=0
12:26:38 [INFO   ] [4060] [9428] 0% SyncState: devices used: 2
12:26:38 [INFO   ] [4060] [9428] 0% Client is up to date with the server, updateCount: 41820
12:26:38 [INFO   ] [4060] [9428] 0% Updating server items
12:26:38 [INFO   ] [4060] [9428] 0% Updating server note "The lost note", resource count: 0, content: 144 B
12:26:38 [INFO   ] [4060] [9428] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:26:38 [INFO   ] [4060] [9428] 100% Loaded updateCount: 41820
12:26:38 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:26:38 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:26:38 [INFO   ] [4060] [9428] 100% Usage Metrics: sessionCount=0
12:26:38 [INFO   ] [4060] [9428] 100% SyncState: devices used: 2
12:26:38 [INFO   ] [4060] [9428] 100% Client updateCount: 41820, server updateCount: 41821
12:26:38 [INFO   ] [4060] [9428] 100% Retrieving list of changes from the server
12:26:39 [INFO   ] [4060] [9428] 0% * saved 1 sync chunks, updateCount=41821
12:26:39 [INFO   ] [4060] [9428] 0% Receiving account changes
12:26:39 [INFO   ] [4060] [9428] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
12:26:39 [INFO   ] [4060] [9428] 0% * update 0 notebooks, 1 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
12:26:39 [INFO   ] [4060] [17308] 0% Retrieving 1 note
12:26:39 [INFO   ] [4060] [17308] 0% Retrieving note "The lost note"
12:26:39 [INFO   ] [4060] [17308] 0% * guid={bbb37305-eaa3-4219-8ee0-25d806838b15}
12:26:39 [INFO   ] [4060] [25180] Client synchronization finished, status: complete
12:26:39 [INFO   ] [4060] [25180] * elapsed time: 1s
12:26:39 [INFO   ] [4060] [25180] * 1 item sent
12:30:01 [INFO   ] [4060] [16304] Registered session count: 1, last session: 2021/02/26 12:30:00
12:30:04 [INFO   ] [4060] [19812] 0% SyncState: devices used: 2
12:30:37 [INFO   ] [4060] [16304] Loading embedded browser url: https://www.evernote.com/subscriptions?layout=win&origin=evernote windows&offer=ctxt_notehistory_dialog_intro&utm_source=evernote_app&utm_medium=windows
12:30:37 [INFO   ] [20312] [15276] Starting EvernoteSubprocess.exe : 20312
12:30:50 [INFO   ] [4060] [19812] 0% SyncState: devices used: 2
12:31:39 [INFO   ] [4060] [24184] Client synchronization started
12:31:39 [INFO   ] [4060] [17100] 0% Loaded updateCount: 41821
12:31:39 [INFO   ] [4060] [17100] 0% Usage Metrics: sessionCount=1
12:31:39 [INFO   ] [4060] [17100] 0% SyncState: devices used: 2
12:31:39 [INFO   ] [4060] [17100] 0% Client is up to date with the server, updateCount: 41821
12:31:40 [INFO   ] [4060] [24184] Client synchronization finished, status: complete
12:31:40 [INFO   ] [4060] [24184] * elapsed time: 0s
12:33:05 [INFO   ] [27252] [15576] Starting EvernoteSubprocess.exe : 27252
12:33:06 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:07 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:31 [INFO   ] [18900] [24920] Starting EvernoteSubprocess.exe : 18900
12:33:32 [INFO   ] [8148] [24928] Starting EvernoteSubprocess.exe : 8148
12:33:33 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:34 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:35 [INFO   ] [25304] [26360] Starting EvernoteSubprocess.exe : 25304
12:33:35 [INFO   ] [23092] [25452] Starting EvernoteSubprocess.exe : 23092
12:33:37 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:37 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:38 [INFO   ] [20588] [15588] Starting EvernoteSubprocess.exe : 20588
12:33:42 [INFO   ] [19080] [4880] Starting EvernoteSubprocess.exe : 19080
12:33:43 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:33:43 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:36:40 [INFO   ] [4060] [7388] Client synchronization started
12:36:40 [INFO   ] [4060] [21992] 0% Loaded updateCount: 41821
12:36:40 [INFO   ] [4060] [21992] 0% Usage Metrics: sessionCount=0
12:36:40 [INFO   ] [4060] [21992] 0% SyncState: devices used: 2
12:36:40 [INFO   ] [4060] [21992] 0% Client is up to date with the server, updateCount: 41821
12:36:40 [INFO   ] [4060] [7388] Client synchronization finished, status: complete
12:36:47 [INFO   ] [4060] [16304] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" /TargetPid:4060 /Task:PasteClipboard
12:36:47 [INFO   ] [11148] [15248] Starting EvernoteSubprocess.exe : 11148
12:36:55 [INFO   ] [26488] [9696] Starting EvernoteSubprocess.exe : 26488
12:37:08 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:37:08 [INFO   ] [25784] [19808] Starting EvernoteSubprocess.exe : 25784
12:37:10 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:37:10 [ERROR  ] [4060] [16304] Can't fulfill authentication request for service google-drive, invalid access token
12:37:35 [INFO   ] [7976] [16544] Starting EvernoteSubprocess.exe : 7976
12:37:44 [INFO   ] [5636] [5048] Starting EvernoteSubprocess.exe : 5636
12:38:10 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:38:33 [INFO   ] [4060] [25304] Client synchronization started
12:38:33 [INFO   ] [4060] [25260] 0% Loaded updateCount: 41821
12:38:33 [INFO   ] [4060] [25260] 0% Usage Metrics: sessionCount=0
12:38:33 [INFO   ] [4060] [25260] 0% SyncState: devices used: 2
12:38:33 [INFO   ] [4060] [25260] 0% Client is up to date with the server, updateCount: 41821
12:38:33 [INFO   ] [4060] [25260] 0% Expunging server items
12:38:33 [INFO   ] [4060] [25260] 0% Expunging server note "{BBB37305-EAA3-4219-8EE0-25D806838B15}"
12:38:33 [INFO   ] [4060] [25260] 33% Updating server items
12:38:33 [INFO   ] [4060] [25260] 33% Creating server note "The lost note", resource count: 0, content: 144 B
12:38:33 [INFO   ] [4060] [25260] 33% * Notebook "marcgroth's notebook", guid={a92998f8-f0bd-4767-89eb-27bf86e8b245}
12:38:34 [INFO   ] [4060] [25260] 33% * guid={8f2c7306-ce33-466d-ae93-2ad3df1392d1}
12:38:34 [INFO   ] [4060] [25260] 67% Creating server note "I really need to get this back.", resource count: 0, content: 160 B
12:38:34 [INFO   ] [4060] [25260] 67% * Notebook "marcgroth's notebook", guid={a92998f8-f0bd-4767-89eb-27bf86e8b245}
12:38:34 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:38:34 [INFO   ] [4060] [25260] 67% * guid={165bc0dd-a4c0-40ea-a778-bbf44a033762}
12:38:34 [INFO   ] [4060] [25260] 100% Loaded updateCount: 41821
12:38:34 [ERROR  ] [4060] [16304] Unable to load note: uid=388
12:38:34 [INFO   ] [4060] [25260] 100% Usage Metrics: sessionCount=0
12:38:34 [INFO   ] [4060] [25260] 100% SyncState: devices used: 2
12:38:34 [INFO   ] [4060] [25260] 100% Client updateCount: 41821, server updateCount: 41824
12:38:34 [INFO   ] [4060] [25260] 100% Retrieving list of changes from the server
12:38:34 [INFO   ] [4060] [25260] 0% * saved 1 sync chunks, updateCount=41824
12:38:34 [INFO   ] [4060] [25260] 0% Receiving account changes
12:38:34 [INFO   ] [4060] [25260] 0% * expunge 0 notebooks, 1 notes, 0 tags, 0 searches, 0 linked notebooks
12:38:34 [INFO   ] [4060] [25260] 0% * update 0 notebooks, 2 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
12:38:35 [INFO   ] [4060] [7388] 0% Expunging 1 note
12:38:35 [INFO   ] [4060] [26488] 0% Retrieving 2 notes
12:38:35 [INFO   ] [4060] [26488] 0% Retrieving note "I really need to get this back."
12:38:35 [INFO   ] [4060] [26488] 0% * guid={165bc0dd-a4c0-40ea-a778-bbf44a033762}
12:38:35 [INFO   ] [4060] [26488] 50% Retrieving note "The lost note"
12:38:35 [INFO   ] [4060] [26488] 50% * guid={8f2c7306-ce33-466d-ae93-2ad3df1392d1}
12:38:35 [INFO   ] [4060] [25304] Client synchronization finished, status: complete
12:38:35 [INFO   ] [4060] [25304] * elapsed time: 1s
12:38:35 [INFO   ] [4060] [25304] * 2 items sent
12:39:01 [INFO   ] [11488] [19512] Starting EvernoteSubprocess.exe : 11488
12:39:01 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:01 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:07 [INFO   ] [23468] [19892] Starting EvernoteSubprocess.exe : 23468
12:39:07 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:07 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:10 [INFO   ] [4048] [21984] Starting EvernoteSubprocess.exe : 4048
12:39:11 [INFO   ] [25196] [8908] Starting EvernoteSubprocess.exe : 25196
12:39:11 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:11 [ERROR  ] [4060] [20640] Geocoding: unexpected status: "REQUEST_DENIED"
12:39:14 [INFO   ] [2440] [9696] Starting EvernoteSubprocess.exe : 2440
12:39:25 [INFO   ] [8752] [11956] Starting EvernoteSubprocess.exe : 8752
12:43:35 [INFO   ] [4060] [23904] Client synchronization started
12:43:35 [INFO   ] [4060] [13128] 0% Loaded updateCount: 41824
12:43:35 [INFO   ] [4060] [13128] 0% Usage Metrics: sessionCount=0
12:43:35 [INFO   ] [4060] [13128] 0% SyncState: devices used: 2
12:43:35 [INFO   ] [4060] [13128] 0% Client is up to date with the server, updateCount: 41824
12:43:36 [INFO   ] [4060] [23904] Client synchronization finished, status: complete
12:43:36 [INFO   ] [4060] [23904] * elapsed time: 0s

Edited February 26, 2021 by marc.groth
Updated log output to remove sensitive information

[CalS 5,280]

On 2/25/2021 at 7:22 PM, marc.groth said:

I was wondering if somebody could please help me out. I was working on one of my notes (titled 'The lost note' in the logs) and while doing so the screen froze and the program crashed. Once it came back my note was completely empty and I can't seem to get the content back. Is there any way that I can restore this please?! I didn't delete the note (it isn't in the trash) but somehow all of the content is gone. It seems that when the program crashed it somehow cleared the entire note. I really need to get this back. Could somebody please confirm how I can go about doing this?

If you don't have any backups the only way I know to get the note back is to sign up for Premium for a month and recover the note from history.

[marc.groth 0]

Thanks @CalS I was hoping to avoid that because this was not something I did purposefully.

I noticed that there is a trial period for the Business version. Do you know if that offers the recovery option?

[CalS 5,280]

3 hours ago, marc.groth said:

Thanks @CalS I was hoping to avoid that because this was not something I did purposefully.

I noticed that there is a trial period for the Business version. Do you know if that offers the recovery option?

If business has history, I think it does, then you should be able to recover the note.  I don’t know how the trial works.