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I'm not receiving my password reset and can't get in touch with customer support


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  • Evernote Expert
17 hours ago, JoJoGold said:

I'm having the exact same issue... Am required to reset password as it has expired (?!) yet I don't receive the reset emails. Help! I've been using Evernote for a gazillion years and have never had this issue. 

I've never, ever, received this request. Are you sure that this is a genuine Evernote Email.

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  • Level 5

Yes, could be a phishing mail. Better check to where the link (it probably provides one) is actually leading.

The only place to change a password is by logging into EN itself, be it through one of the clients, or by typing evernote.com yourself into the browser. A link in an e-mail can lead to a phony site, that looks like Evernote.com, but is just a copy set up to siphon off access data.

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  • Ex Employees

To reset the password, please enter your email here: https://www.evernote.com/ForgotPassword.action 

If you do not receive the email please add  no-reply@account.evernote.com to your safe sender list. The specific  steps depend on your email client.  Please see the steps listed here for your email client: https://anyleads.com/how-to-add-email-to-safe-sender-list-gmail

Password reset emails are sent from: no-reply@account.evernote.com

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  • Ex Employees

Following up to confirm that we've recently reset password for a subset of users to protect the accounts. 


If you received a recent unauthorized login notification,  please review the info in the links below for additional steps and info to protect your Evernote account: 

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  • 1 year later...
On 3/1/2021 at 6:40 PM, Austin G said:

To reset the password, please enter your email here: https://www.evernote.com/ForgotPassword.action 

If you do not receive the email please add  no-reply@account.evernote.com to your safe sender list. The specific  steps depend on your email client.  Please see the steps listed here for your email client: https://anyleads.com/how-to-add-email-to-safe-sender-list-gmail

Password reset emails are sent from: no-reply@account.evernote.com

I have the same problem as these users - cannot reset my Evernote password. I've followed your steps, added no-reply@account.evernote.com as a safe sender but the password reset email still is not coming through. Thankfully I'm still logged in on my iPhone but as soon as I upgrade my iPhone I fear that I'll be locked out of my Evernote forever after using it for the last 11 years.

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